The Postal Service has a significant customer base, ranging from individual residential customers to large, national companies that spend millions on mailing and shipping each month. It has been reported that the Postal Service lost nearly $8 billion in revenue in fiscal year 2012 from existing customers and those who left the Postal Service altogether. Customers may have defected for a variety of reasons, such as price or customer service considerations or changes in their mailing or shipping needs. Customer defection and churn issues affect all companies, and research shows customer defection rates of 10-30 percent each year for typical companies. Research also shows acquiring a new customer is usually much more expensive than keeping an existing one.
The Office of Inspector General (OIG) is initiating a review of the
U.S. Postal Service’s Surface Visibility program at selected facilities in the Suncoast
District to assess Surface Visibility system use in transportation operations.
What has the Postal Service done well in managing the SV system in optimizing transportation? In what areas could they improve?
Following a study, the Postal Service is planning to consolidate mail processing operations from the Huntsville Processing and Distribution Facility to the Birmingham Processing and Distribution Center. The OIG will conduct an audit to determine if a business case exists for this consolidation. We will also assess compliance with established consolidation guidelines. Do you believe the consolidation will result in savings for the Postal Service? What are your thoughts on the consolidation and its impact on mail service?
Following an Area Mail Proessing (AMP) study, the Postal Service plans to consolidate mail processing operations currently performed in the Toledo, OH Processing and Distribution Center (P&DC) into the Columbus, OH P&DC, the Detroit P&DC and the Michigan Metroplex P&DC. The OIG will conduct an audit to determine if a business case exists for this consolidation and we will assess compliance with established AMP guidelines. Do you believe the consolidation will result in savings for the Postal Service? What are your thoughts on the consolidation and its impact on mail service?
Mail Transport Equipment (MTE) are containers, such as pallets, flat tubs, letter trays and mailbags, that hold mail during transportation. The U.S. Postal Service loans MTE to its customers for shipments through the Postal Service. The Mail Transport Equipment Service Center (MTESC) network is a centrally managed system of 15 contractor-operated service centers designed to supply MTE to mail processing facilities and large external customers (mailers) nationwide. The MTESC network delivers MTE to U.S. Postal Service processing facilities and mailers with dedicated transportation, recovers MTE that is no longer needed or serviceable, and processes MTE for inventory and redistribution.
In an effort to tighten its operations and save money, the U.S. Postal Service is streamlining its network of about 31,272 retail facilities – including post offices, stations and branches that provide counter services, stamps, money orders, and post office boxes to customers. Has a retail facility relocated in your community? If so, we would like to hear about your experience.
When the Postal Service relocates a retail facility, it must follow set procedures to ensure consumers affected by the change have notice and input. Specifically, it must:
-Notify the public of the proposal to relocate,
-Hold public meetings,
-Allow a comment period,
-Allow for an appeal process to the Postal Service, and