• Project Title:
  • Review of IT Network Performance and System Availability
  • Start Date:
  • Friday, October 20, 2017
  • Estimated Report Release Date:
  • September 2018

The Postal Service is the only organization in the country that has the resources, network infrastructure, and logistical capability to regularly deliver to every residential and business address in the nation. In order to do this, USPS has one of the world’s largest computer networks linking nearly 32,000 facilities and making communication possible among hundreds of thousands of employees and hundreds of systems. Ensuring the continuous availability and integrity of the information technology infrastructure is critical to the Postal Service’s ability to perform its mission.

  • Have there been instances when you could not connect to or noticed a slow response from USPS websites or applications?
  • Has the same issue occurred on more than one occasion? How long was the service disruption?
  • How do USPS websites or applications compare to other application response times?
  • Have you had instances when USPS applications were not available?

Comments (7)

The most direct way to report fraud, waste, misconduct within the Postal Service is via our Hotline form

Leave a comment

By submitting this form, you accept the Mollom privacy policy.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
  • anon

    I have been expecting several packages from Ukraine, Russia, etc...all handmade items. One was shipped 12/16/17 and several days later was processed through customs and then left the facility in the Ukraine. There has been no indication that the package ever reached the U.S. The tracking indicates that USPS is “waiting for information”. Many other packages show similar scenarios and none have status or location weeks after having left the postal origination site. At the same time, I placed an order from a US seller on 12/22/17 standard shipping. It was delivered on 12/24/17. Is there some unknown system for prioritizing which packages actually get scanned, processed and delivered? I have noticed that during the holiday season, we have twice daily delivery; one for larger packages, and the second for letters, small packages, etc. Who makes the decision to deliver or not deliver certain packages? Shouldn’t we have a right to know about predetermined halting of our mail? One seller said that USPS is not processing packages in a timely fashion and that it will be weeks before packages will be scanned as having arrived on the east coast; New York or Connecticut. Until that happens, packages are in limbo; with no entity or person being accountable. I never expected delivery by Christmas, but for both sellers and buyers to be completely in the dark regarding current location of packages is inexcusable. Winter holidays and the additional packages that will need appropriate handling is not a surprise or unexpected; knowing that online sales have been increasing and the expansion of USPS has certainly not kept up with e-commerse. What are we to do when commerse comes to a halt because the prevention of these issues is not viewed as a priority. It has real life consequences for sellers, buyers, their reputations and capacity to perpetuate the flow of products in the marketplace, and it impacts income and has long ranging financial impact. Needless to say it had a huge negative impact on the USPS reputation and world view of the USPS. Warehousing a multitude of packages “somewhere” is not appropriate. Not being accountable and transparent is a dreadful problem that must be addressed.

    Jan 06, 2018
  • anon

    I was expecting a package but it hadn't came so I contacted the company and they told me that the post office Scan said it was delivered a week before but I didn't receive any thing. I have informed delivery and I don't receive an 1/8of my mail and I'm not the only one in the mobile park. What's up with the USPS??

    Dec 30, 2017
  • anon

    By the looks of it, customer service is not a priority here. I as well as others have waiting on a package in which it stated delivered but to who? Most definitely not me as I have attempted multiple times to contact you guys only to be greeted by a recording telling me you are busy. Even after I reached someone there ya been no follow up with me regarding my package after informing me you would be sure to retify the situation. I work in customer service as a medical professional and making sure our customers are happy is first line.

    Dec 28, 2017
  • anon

    I first of all wanna know WHY the mail IS NOT DELIVERED EVERYDAY at 5300 South block on ELLIS AVE until AFTER 6pm and NOW ...NO MAIL HAS EVN BN DELIVERED AT ALL FOR OVER A WEEK. This is a SERIOUS PROBLEM.

    Dec 28, 2017
  • anon

    The Postal Service is the only organization in the country that has the resources, network infrastructure, and logistical capability to regularly deliver to every residential and business address in the nation. In order to do this, USPS has one of the world’s largest computer networks linking nearly 32,000 facilities and making communication possible among hundreds of thousands of employees and hundreds of systems. Ensuring the continuous availability and integrity of the information technology infrastructure is critical to the Postal Service’s ability to perform its mission. onlineservices.pk/it-services/

    Dec 20, 2017
  • anon

    I been calling the usps to try to get a hold of a package but cant get a hold any one

    Dec 19, 2017
  • anon

    I tried calling on 12-22 and the wait time was over 50 minutes. WHO can sit on hold for 50 minutes?!?! I submitted an inquiry via the online email option while I was sitting on hold. I got a CASE# and it said I would be contacted within 1 business day. It is going on 6 days and I just submitted ANOTHER email asking for them to review the first case and contact me. This is rather ridiculous as far as customer service goes.

    Dec 28, 2017

Share this post


Recent Comments