• Project Title:
  • Availability for Tier 1 Business Critical Services
  • Start Date:
  • Tuesday, February 27, 2018
  • Estimated Report Release Date:
  • August 2018

Tier 1 business critical services support the Postal Service's main business categories such as moving the mail, plant management, delivery, major mailers, revenue, or customer experience. Unavailable Tier 1 business critical services keep the Postal Service from performing key functions. Outages related to Tier 1 business critical services may cause a potential loss of current or future revenue, a potential loss of brand value, or diminished customer experience.

The Postal Service defines availability as the ability of an IT service to perform when required. An outage is defined as an interruption that results in the service being unavailable during the agreed time.

We are looking into the availability of Click-N-Ship, a Tier 1 business critical service that allows registered users to print and pay for shipping labels. Click-N-Ship's core availability hours are 24 hours a day, seven days a week.

  • Have you had any instances when you could not connect to Click-N-Ship? If so, please provide details.
  • Have you run into the same issue more than once?
  • How long was Click-N-Ship unavailable? Please provide details of how many times you tried to access Click-N-Ship.
  • If you experienced any issues, was there a workaround or did you wait until Click-N-Ship was available again?

Comments (4)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    I subscribe to the USPS tracking system and on several occasions such as the current situation my packages end up delayed in our local area facilities such as currently tracking # 9405510899359455172706. During another situation my package disappeared in a local sorting facility. At times I've received packages from China faster than from the USPS facility or Post Office ! None of these types of issues occurred when using another US based carrier. Regards George Sinerco Oceanside NY

    May 18, 2018
  • anon

    I live on a route in the country and the person delivering the mail is NOT delivering the mail in a timely fashion. Some days we do not get our mail at all. She contracts out for mail delivers and doesn't get the mail delivered. Packages that are to be delivered are either not delivered or thrown on the ground by the house. You need to check into this because some of the mail is important like medicine or electric Bill's. We on this county road are tired of her incompetence regarding our mail.

    May 04, 2018
  • anon

    I have a rural carrier also. Packages are delivered when "they can fit them in the car" according to the person at the office when I went to retrieve the package. I pointed out that it was well within size and weight limits for delivery and she told me that they could curtail delivery whenever they need to. She also would not bring the package to the front window or to the door. I had to go into the work floor of the Post Office and carry the package out myself. While I was still trying to get an explanation, she shut the door. There was a pile of Amazon and other packages in the corner at 4:30 pm. What really got me was I got text message stating the package was delivered when I got home!

    May 08, 2018
  • anon

    It was a bit difficult to 'get the hang of it' at first, but since that time it's proven to be a marvelous service. No recent service outages. All in all, I would say that I am gruntled.

    May 03, 2018

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