• Project Title:
  • Postal Service’s Response to an Identified Security Weakness
  • Start Date:
  • Monday, December 10, 2018
  • Estimated Report Release Date:
  • April 2019

Effective remediation of security events is critical to the integrity of Postal Service systems and to achieving goals of uninterrupted service delivery, preservation of consumer trust, compliance with regulations and standards, and remaining competitive in the digital marketplace. 

USPS continues to respond to cybersecurity threats every day. Cybersecurity protects the Postal Service's infrastructure against threats that could disrupt operations to the 45,000 point-of-sale terminals, 2,837 retail kiosks, 8,500 mail processing equipment pieces, usps.com, and more.

The OIG is determining whether USPS management appropriately responded to and mitigated a publicly identified security weakness that affected a widely used system.

  • Are you aware of any cybersecurity incidents related to USPS information technology assets, specifically those publicly available?
  • Do you have any concerns related to the cybersecurity incident response capability over USPS information technology assets?
  • In your opinion, what is the biggest strength or weakness regarding USPS’s cybersecurity incident response capability?

Comments (6)

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  • anon

    Who can I speak to in order to help strengthen the defenses of your critical infrastructure (Point of Sales, Kiosks, Mail Processing Equipment)?

    Feb 07, 2019
  • anon

    In Boise inn Boise Idaho or main post office is a dismal mess. I have gone to head-to-head combat with these individuals to get my packages delivered properly to the point where I've had to decline my residential manager to not receive any or accept any packages on my behalf in writing. The drama continues day after day,where there is clearly a dysfunction in this particular post office as to what and where and how packages are to be delivered and actually where they store them and they're all the post office this is despicable and a total revamp and an audit needs to be done on this particular post office in Boise Idaho main post office it makes me sick to my stomach that I have to write this at all.

    Feb 01, 2019
  • anon

    Thank you for allowing me to respond to your comments regarding the "preservation of consumer trust" and "USPS' appropriate responses to security weaknesses that affect a widely used system". I sincerely believe that a significant weakness in your procedures was revealed to me personally, when my husband's W-2 was damaged in its delivery, and the USPS' standard response, was to place the damaged mail in a clear-plastic envelope, and continue delivery. This procedure would seem at face value to be appropriate. However, my husband's social security number and income information were left openly exposed. Additional care needs to be implemented to secure personal information of consumers who are left vulnerable to trust your procedures in this age of heightened victimization. My "consumer trust" has been damaged. I am left with no other recourse beyond taking care of this matter myself, and sharing with you the breach of trust I feel. This is an absurd situation in this day of Identify Theft and I would appreciate written notice of a policy change in handling when it comes (especially during tax season) to vital, private information, passing through your system.

    Jan 31, 2019
  • anon

    With all the packages stolen from people’s front porch and the police not being able to identify the thief because they can’t see the license plate of the vehicle, I was wondering if I can install a small security camera on my mailbox which is located near the street curb (on my property). Thank you. Kirk

    Jan 29, 2019
  • anon

    This comment isn't relevant to your questions, but it sure is good to see you guys back in action. Tim

    Jan 29, 2019
  • anon

    The way you treat people with complaints stinks!

    Jan 29, 2019

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