• Project Title:
  • Nationwide Personal Identification Numbers (PINs) Management
  • Start Date:
  • Wednesday, August 29, 2018
  • Estimated Report Release Date:
  • March 2019

We are constantly reminded that cardholders must try their best to protect their Personal Identification Number (PIN) – or else they could be held liable for fraudulent charges. With cyber-crime on the rise, we need to protect all PINs. Postal Service vehicle drivers also must protect their PINs when using the Voyager Fleet Card to make fuel and maintenance  purchases. 

Postal Service employees play a role in preventing account data compromise and PIN stealing. According to policy, a site manager assigns each vehicle driver a randomly-selected PIN to be used when making purchases with a Voyager card. 

What actions do you take? We would love to hear from you.

  • Do you protect and secure your PINs?  
  • What security precautions do you take to protect your PIN and reduce the risk of fraudulent purchases/transactions?
  • Would you share your PIN with someone so that they can make a purchase or transaction or with a co-worker that does not have an issued PIN?
  • While making purchases, do you check for cameras above keypads, skimming devices, or individuals looking over your shoulder?
     

Comments (8)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    Great discovery by USPS OIG. I would like to know how this could happen while the POSTAL SERVICE has been losing a sinking ship! I am a former US Treasury (IRS GS-9). and know IRS OIG would have been all over this before it could even happen. Keep up your great work and may God bless the men and women who do a honest day work. We all have a lot to be thankful for!

    Nov 24, 2018
  • anon

    they better switch to eye recognition working on is if stack overflow cooperates an iris is more correst they have to be extreme to gett your informationmy regards peter

    Nov 24, 2018
  • anon

    Of all of the legion of inefficiencies, and incompitances that the USPS is subject to, why is a pin number important? You reward bulk mailers with excessive discounts (where else are they going to go?), and give hundreds in our government the franking privilege for their partisan junk mail. It is my personal opinion that such questions are a distraction from the real problems that the service suffers from. May I offer the services of any college freshman taking a first term class in logistics?

    Nov 17, 2018
  • anon

    I put in complaint with USPS HQ139959026 last month--no improvement. Our mail is being delivered to other addresses. Our delivery yesterday was at 6:30 p.m. Two of my magazine subscriptions that should have come mid-to-late Oct. never arrived. Serious problems with Aiken, SC USPS started within last year or so. This is serious SECURITY ISSUE. We cannot have our personal bank/ investment company/pension info going all over the place. The local Aiken P.O. will not even answer my call--when I called 10/15/18 about mail delivery at 7:30 p.m I got total brushoff. The person now in charge in Aiken, SC is not capable of doing their job.

    Nov 14, 2018
  • anon

    Greetings, Great topic today...seriously! No I don't believe that pin codes are effective and my pin codes on everything from cell phones, bank accounts, emails and work related business have been compromised so much it becomes common place for folks to make comments like " there is no such thing as privacy." I have lived in top crime ridden cities from NYC to Northern California and the commitment to crime especially cyber crime is off the charts. I want the 'DoGooders' to be just as aggressive in making America Safe for All. Hopefully that is the point of this questionnaire. Thank you for your time.

    Nov 13, 2018
  • anon

    The pins are mostly worthless. As far as I can tell they are not matched to a specific card since those go missing but to the fleet card system meaning that there are hundreds of thousands of valid random numbers. I know the OIG came at me because a station in another state made a mistake and missed a digit when punching in their PIN and came up with my almost 20 year old PIN to get an oil change

    Nov 09, 2018
  • anon

    I've noticed a few places are now using fingerprint instead of password PIN numbers. I understand it is almost impossible to duplicate a person's fingerprint so is very secure. Also, there is nothing a person has to remember. I have a couple apps that uses fingerprint passwords and for me it works great so My question is: does the Post Office have any plans on going to fingerprints ?

    Nov 08, 2018
  • anon

    I’m a letter carrier, and new carriers are not assigned a PIN at the beginning of their careers, so current employees or sometimes a supervisor will give that employee their PIN to use.

    Nov 05, 2018

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