• Project Title:
  • Facility Condition Reviews - Pacific Area
  • Start Date:
  • Tuesday, February 21, 2017
  • Estimated Report Release Date:
  • August 2017

The Post Office lobby is the principal business office of the Postal Service and it is often the only close-up view customers get of postal operations. The lobby’s appearance and maintenance directly affect the Postal Service’s image and are essential to its business. A bright, clean, and welcoming, Post Office is more likely to leave customers with a positive impression.

As part of our ongoing review of facility conditions, we are assessing retail facility conditions in the Pacific Area and are visiting postal locations throughout California. We would like to hear from you, so please share your experience.

  • Have you observed maintenance, safety, or security concerns at your local Post Office?
  • Does the building roof leak or is the heating and air conditioning not in working order?
  • Is the Post Office lobby clean and welcoming? 
  • Have recent weather conditions in the Pacific Area affected the condition of your Post Office?

Comments (15)

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  • anon

    we outgrew our building about twenty years ago. We've gone through the leaking roof and all that goes with a building over 100 years old. A customer of ours who was a general contractor and he built a building per spec for us!!! He saw what we go through and built it for us but USPS said no! even with asbestos in the building and the roof falling in...ah well

    Mar 28, 2017
  • anon

    Thank you. What Post Office is this? We are compiling a list of all the Pacific Area Post Office's with comments here and will be sharing them with Postal Service Management.

    Apr 03, 2017
  • anon

    The Visalia Main Post Office in Visalia, CA is in desperate need of repainting. The customer lobby still has the old strawberry colored paint and it is faded and chipped. The front customer collection boxes need to be repainted as well. Work orders have been submitted, but still no painting has been done. There is also a leak in the ceiling of the Postmasters office that has been called in numerous times. With the wet weather we had this year, it's made the leaks worse. Our LLV parking lot is filled pot holes and cracks. These have gotten a lot worse with the wet weather. Any help you can provide would be greatly appreciated! Thank you =)

    Mar 28, 2017
  • anon

    The City Heights' Post office located at 4195 University Avenue San Diego, CA 92105 is in great need of upgrades. The building's exterior paint is now all faded which makes it look as if it is neglected. The interior of the building is also in a similar condition, and although it is clean at most times; its furniture, counter tops and other existing fixtures are either damaged or cracked. This community deserves better, and looks forward to having a clean and safe Post Office. Any help you can give would be highly appreciated.

    Mar 28, 2017
  • anon

    Delano Post Office located at 1800 Garces Hwy Delano CA 93215 is in need of maintenance. We have a large areas of grass and dirt surrounding the entire area of our building. We do not have landscaping or sprinklers nor do we have the custodian complement to upkeep such a large area. Requests have been made several times over several years and none have been approved. The landscaping is the first thing you notice when you come to the post office and it is such an eye sore. The customer lobby is in need of pain, flooring and new counter tops. The interior walls are in poor condition and can no longer be cleaned. They have flat paint and they are filthy. Countertops and flooring have chips in them. Any help you can give to our busy post office for a much needed face lift would be greatly appreciated. Thank you

    Mar 28, 2017
  • anon

    Thank you for your feedback. We are an independent agency and do not make the changes. However, we have been in routine contact with the Postal Service officials at various letters and will pass this, along with any other specific site information listed here.

    Mar 30, 2017
  • anon

    The customer lobby at the Ontario Plaza Station, Ontario, CA is in need of upgrades. The vertical blinds in the lobby are dirty, cracked and half of the slates are missing. The floor tiles are 2 different colors. The customer counters are chipped and peeling, we are taping parts of it so the customers do not snag their clothing or cut their arms. The walls are dirty and need to be painted. The trash cans are rusty and dirty. Its actually embarrassing that this is the USPS. Any consideration to upgrade this facility would be greatly appreciated. Thank you.

    Mar 28, 2017
  • anon

    AC has been an issue in this facility since I have taken over in Mid-October. Have submitted work orders to our local FMO. Anything you can do to assist our operation prior to the 2017 Summer would be most appreciated.

    Mar 24, 2017
  • anon

    If you provide the name of the Post Office here or submit a hotline request, we can share the information with Postal Service management.

    Apr 03, 2017
  • anon

    How bout your mail carriers don't steal packages? How bout they deliver packages to the right address? Please investigate the mail carriers and brick and mortars at and in the vicinity of the Dosan Ahn location on 6th St in Los Angeles. In that area, USPS is notorious for "losing" packages permanently (check out the 6th St. location's Yelp page if you need evidence of a pattern). My family member addressee has junk mail delivered successfully to her apartment, but in the span of one week, two letters carrying checks from two separate people were never delivered. When I track my PRIORITY MAIL package to the addressee online, it says USPS delivered it, which is a lie. Losing once, I chalk up to incompetence. Twice, I start to worry something criminal is going on. You're losing customers because of exactly this, and not offering a way to solve the problem or file a claim (upload a photo of my package, are you kidding me?), not because the interior of your brick and mortars aren't "inviting" enough. This lost mail has caused my family a great deal of stress. Why is NO ONE held accountable for lost mail? You should be investigating poorly operating USPS locations and finding ways to track whether mail carriers are in fact delivering mail to the right addresses and measuring that data to determine which carriers and which locations should be investigated and set straight. No one cares if your lobby area is inviting; we care if our mail gets delivered on time, to the right place, consistently. It is deeply troubling that USPS claims delivery when it did no such thing.

    Mar 19, 2017
  • anon

    Thank you for your feedback. We will pass this along to our Office of Investigations. We do also have audit teams that are focused on Operations, including Delivery.

    Mar 22, 2017
  • anon

    Royal Oaks Post Office is in need of maintenance in many areas due to size, age, and lack of funding. There are leaks all over the building when it rains so the answer is; get buckets to catch water. Security at the main entry for employees is haphazard at best. The security scanner for badges works about 50% of the time on one side. The scanner for badges on the opposite side has not worked for over a year. This very frustrating to deal with everyday when the P.O. cries for efficiency. It is a huge waste of time for carriers using LLV's, since they have to get out of the vehicle to utilize the badge scanner to activate the gate to open anytime they need to enter the property.

    Mar 15, 2017
  • anon

    hank you for your feedback. When we conduct fieldwork in the San Francisco area, we wll consider visiting that facility if feasible.

    Mar 18, 2017
  • anon

    a net loss of $5.6 billion for fiscal 2016 and this is what you choose to spend your time on?

    Mar 14, 2017
  • anon

    The OIG is an independent agency of the Postal Service and conducts a variety of investigations and audits, including economy and efficiency. This particular audit led from deplorable conditions in Jal, New Mexico, which Congress requested that we look at. We are looking at post offices nationwide to determine whether or not they are safe and secure.

    Mar 18, 2017

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