• Project Title:
  • Review of Postal Inspection Service Area Case Management
  • Start Date:
  • Wednesday, March 6, 2019
  • Estimated Report Release Date:
  • August 2019

The mission of the U.S. Postal Inspection Service is to support and protect the Postal Service and its employees, infrastructure, and customers; enforce the laws that defend the nation’s mail system from illegal or dangerous use; and ensure public trust in the mail. 

Postal inspectors are federal law enforcement agents responsible for investigating postal-related crimes. The inspectors typically document preliminary investigative work under area cases. Oversight of area cases are managed at division level.  

The OIG would like to hear from you about how Inspection Service area cases are managed and documented.

  • What practices or guidelines do other law enforcement organizations follow for managing and documenting preliminary investigations?
  • How could the area case management process be improved? 

Comments (14)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

Leave a comment

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
  • anon

    Regarding an employees right to privacy, who is allowed to give supervisor or local police permission to search an employees vehicle while on postal property? And off the clock! If I could be provided with anything to prove that it is legal for a 3rd party to consent to search employees personal vehicle I would greatly appreciate it. The search was done even after the owner of vehicle told them no to the search.

    Mar 26, 2019
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the scope of our audit. Our review is directed towards how the Inspection Service documents preliminary investigations.

    Mar 27, 2019
  • anon

    Having problems getting in contact with the postmaster in Greenwood Louisiana, he will not return my phone calls and he’s never there when I call him

    Mar 22, 2019
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Mar 25, 2019
  • anon

    The post boxes on Stonewood Drive have either been left open or vandalized and my wife tried to report it to.

    Mar 20, 2019
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the jurisdiction of our office. As the Office of Inspector General (OIG), our role is to investigate waste, theft, fraud, and abuse within the Postal Service through our audits and investigations. Please contact the Postal Service Consumer Affairs Office (www.usps.com/help/welcome.htm or 1-800-222-1811) and they will be able to assist you.

    Mar 25, 2019
  • anon

    Nothing will ever get done, the USPS employees are veterans, they are indoctrinated by the military to stand by their comrades no matter what even when wrong. It has nothing to do with unions. It is how they were trained. It is best to contact the local police department and/or the FBI to report their offense(s). The USPS is a federal agency, any offense falls within the federal jurisdiction.

    Mar 20, 2019
  • anon

    Thank you for your comment. This particular audit is focusing on how the Inspection Service documents preliminary investigations.

    Mar 25, 2019
  • anon

    I’m retired manager/supervisor now: I have the highest respect for both OIG & Inspection Service, as I have had the opportunity to work with both. Prior to my retirement a very expensive Expess Mail package turned up missing. There were only a limited number of employees that had access to this. I was in contact with OIG at time when the Postmaster ordered me to not contact the OIG again. The clerks involved are still working there, no charges to my knowledge has ever been brought, the contents of package never recovered. On of my Regular City Carriers brought me a package addressed to a vacant house on his route, it had excessive postage. Later while cleaning clock ring errors, after the everyone had gone home, the Relief Carrier for that route came into building and attempted to take the package out of my office. I had earlier contacted the Inspection Service who had me set it aside for them. The carrier claimed the customer called him looking for package. The next morning the manager called the employee before he arrived to work, and notified the Local Sheriff’s Department and Inspection Service had discovered the contents of package were $$$ of drugs. Once again the Postmaster and management stood in the way. Nothing was done to the carrier, who clearly was going to deliver the drugs, the manager who warned the carrier, he had dated her daughter

    Mar 20, 2019
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the scope of our audit. Our review is directed towards how the Inspection Service documents preliminary investigations.

    Mar 25, 2019
  • anon

    When a phone call is made to follow up on a complaint, why aren’t there any messages being left? Why aren’t any names given? Why aren’t there multiple calls to ensure investigations are being conducted and resolutions are being made? Reference numbers to have a proper trail to reflect back on? OIG and Inspection Services seems to be just collecting a paycheck and benefits, but no one is actually doing the work they’re being paid to do. Social security, Child Protective Services, Police Departments; they all honor every phone call being made until they’re connected with a face connected to the complaint. They investigate them, no matter how small or big. How true or false, they go out or they call people to come in. I’ve requested to be interviewed for complaints and have yet to be contacted. What a joke these “services and divisions” are. I can’t see how you’re supposed to help control crime in decreasing it in size, by doing nothing.

    Mar 19, 2019
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the scope of our audit. Our review is directed towards how the Inspection Service documents preliminary investigations.

    Mar 25, 2019
  • anon

    The postal inspections and inspector generals need to start doing something to hold these postal workers accountable for their actions of misconduct. These people in these post offices are rude, belligerent, unprofessional, and nasty to customers of all kind. The reason that these workers and carriers behave the way they do is because they are backed by the union and feel as though they’re invincible and above the law. No matter how many complaints that have been issued, nothing gets resolved, because they’re being protected and there are no advocates or protectors for the consumers as being stated on these websites or over the phone. There are illegal activities being performed, bullying, and mishandling of people’s mail and privacy, and nothing is being done. Postal Inspections and OIG can start by returning phone calls, following up on complaints being made. Enforce the law. Make unannounced pop up visits to these locations to see the way these people talk to customers. Get out there into these neighborhoods and communities and get to know the people you claim to protect. Allow the public to trust that you are here to make sure these mail carriers are doing their jobs properly. They ALL need to take classes on improving Customer Service which reflects empathy for their consumer. They need to realize that there or repercussions and ramifications for misconduct within their workplace against consumers. Your job is supposed to be to enforce the law and protect, but it’s not being done. That’s what could be done for improvement.

    Mar 19, 2019
  • anon

    Thanks for your message. Unfortunately, this issue falls outside of the scope of our audit. Our review is directed towards how the Inspection Service documents preliminary investigations.

    Mar 25, 2019

Recent Comments

Share this post