- Project Title:
- Contractual Support Services for the Postal Service’s Continuous Improvement Program
- Start Date:
- Tuesday, March 27, 2018
- Estimated Report Release Date:
- August 2018
In May 2017, the Postmaster General described the need for a “continuous improvement mindset to compete for today’s customers and anticipate the needs of tomorrow’s customers.” According to the U.S. Postal Service, “continuous improvement is an ongoing effort to improve products, services, or processes.”
The Postal Service’s Office of Continuous Improvement manages the program, coordinating employee training and assisting continuous improvement teams with their projects. The Postal Service relies on a combination of employees and contractors to support the continuous improvement program and its goals.
Our objective is to determine whether the contractual support services for the Postal Service’s Continuous Improvement Program are effectively supporting the program’s goals.
- What type of continuous improvement support services have you received from the contractors?
- How have the contractors helped you achieve your continuous improvement duties and reach your goals?