• Project Title:
  • Network Operations Continuous Improvement Processes
  • Start Date:
  • Tuesday, April 18, 2017
  • Estimated Report Release Date:
  • October 2017

The U.S. Postal Service uses continuous improvement methodologies based on collaborative team efforts to improve performance as well as systematically remove defects. The methodologies include the A3 process, Kaizen, and the Define, Measure, Analyze, Improve, and Control (DMAIC). 

We have already assessed two of the Postal Service’s continuous improvement processes in the following three audits.

  - A3 Events at the Denver, CO, Processing and Distribution Center (Report Number NO-AR-17-002, dated November 2, 2016)

  - Kaizen Project at the West Valley Processing and Distribution Center, Phoenix, AZ (Report Number NO-AR-17-005, dated March 8, 2017)

  - Kaizen Event Review: Fiscal Year 2016 Atlanta Processing and Distribution Center Surface Visibility Scanning (Report Number NL-AR-17-003, dated April 18, 2017)

To complete our assessment, we will evaluate the Greensboro, NC, District’s fiscal year 2016 DMAIC Priority Air/Surface continuous improvement process project and summarize our prior continuous improvement audit work.

  • How effective is the Postal Service in using the continuous improvement processes and meeting the stated project goals and cost savings?
  • What improvements can the Postal Service make in its continuous improvement processes?

Comments (5)

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  • anon

    My opinion is USPS is not using it well. Further, it has to change it culture if LSS is going to be applied effectively. Just so you know, I am a senior member of the American Society of Quality. I have a Six Sigma Green Belt and am a Manager of Quality/Organizational Excellence. In addition, for what it is worth, I also have a PhD. Old line bureaucracies like USPS have a difficult time adapting to a dynamic environment. As always, the attacker, I this case Amazon has the advantage over USPS, UPS and FedEx. Unless USPS management starts admitting that things have to change and starts changing them ln significant ways - align metrics with reality of parcels, reduce rules and regulations, focus on what the customer is paying us to do, and stop blaming everyone else for bad decision making and start solving problems - USPS is headed for the trash heap.

    May 19, 2017
  • anon

    It is not improving as it should be ;Documents as Green card , Passport , other governmental documents ; even money ; retirement money ; checks ;the words are incapable to express ;my situation is down to the floor ... thank you

    May 19, 2017
  • anon

    If you are improving things, where????? I made a deposit to a periodical account over a week ago and still nothing is there but you have cashed my check. I have seen no improvement in anything that the postal service does. Waiting for the day to see something.

    May 19, 2017
  • anon

    No. See tracking info on 9300120111401532074871 or 9405909699939852156734. Six sigma, in a statistical sense, means that you drop uncertainty to a quality level of 3.4 defects per million opportunities. The above examples were MY experience in the last month. Terrible.

    May 19, 2017
  • anon

    I was denied the ability to apply for a passport at your Aspen Hill MD post on the morning of May 19th and then was instructed I could not remain in the post office because I was standing in line. I asked the attendant to call the police and she refused on two occasions. Your passport office and staff need better guidance and policies to accept walk ins.

    May 19, 2017

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