• Project Title:
  • Kaizen Event Review: FY 2016 Atlanta Processing and Distribution Center (P&DC) Surface Visibility
  • Start Date:
  • Thursday, December 1, 2016
  • Estimated Report Release Date:
  • March 2017

The U.S. Postal Service deploys Kaizen teams to make process improvements. Kaizen is a strategy to produce incremental improvements in processes. During Kaizen events, teams identify operational constraints that could potentially affect service performance. Once teams develop solutions for identified problems, results are shared with other facilities to review their processes and correct any defects.

Our objective is to determine the effectiveness of using the Kaizen process to improve Surface Visibility load/unload scan percentages at the Atlanta P&DC.

  • How effective was the Kaizen event in improving Surface Visibility load and unload scan percentages at the Atlanta P&DC?
  • How can the Postal Service enhance the Kaizen process to identify problems and develop solutions in transportation operations?

Comments (19)

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  • anon

    Hi there I'm not seticfi with the service I paid for a priority international mail nearly $100 and the packet have been in LA since 14th of January What's wrong ? This service is not what I expected and exelly very bad .I order from a same company for ten days or so and the packet war at my door 4 days later. I'm very disappointed.

    Jan 17, 2017
  • anon

    We've had Kaizen projects at the P&DC I work at. A memorable one was on decreasing the broken bundles of std. and periodical mail run through the APPS. We were breaking bundles pre Kaizen. We were still breaking bundles post Kaizen. Apparently no one looked at the Performance Improvement tips for APPS. It says that bundles that go into the machine that are on top of other bundles will fall and break open.

    Jan 15, 2017
  • anon

    I know we have come through holidays and bad weather but you advertise 2 day delivery. I am now waiting for a package that should have arrived yesterday. I am wondering ,will it be like other times; 7 to 14 days late. You can fix this: Hire people that can read. Be Honest, and respect other peoples property- This means do not open packages that are meant for other people. Deliver on time.

    Jan 13, 2017
  • anon

    Kaizen teams/Kaizen events......Send some hotsshots to show locals how to do things....Yup....Locals smile, shake heads in agreement....Soon as the hotshots leave, it's back to normal.....The whole Idea of Quality without Tears, Lean greek letter arabic number, Japanese fancy word and all the other buzz world bullcrap amounts to a hill of beans. Until upper management convinces the slugs on the bottom and the folks in between that this is good, will work and is really backed by the real bosses you folks are doing the acronym..WAFWAT.

    Jan 13, 2017
  • anon

    I have a question thou. why as of December 3rd ,2016; was the Lombard post office requiring no days off for there posatal carriers due to that statement by the postmastwer the post office has lost about 30 employees and more to come out in 2017 due to the new policy I thou that a postal worker was required to work 5 out of 7 day and there day off would rotate too by the week right now we have 4 routes open and the postal people are delivering al the way to 9PM. at night cause there \aren't enough people maybe you need to put postmasters in a carrier position and deliver the mail like all other workers' or hire new ones or take from Carol Stream 59acrea site til they can fill out the open routes

    Jan 12, 2017
  • anon

    My experience has been down right depressing. I've been waiting on priority package mailing for 3 days from McKinney, Tx to Shreveport,LA and as simple as this process should have been, and with all the safeguards and technology in place. EVERYTHING still seems to be mishandled classically. My package ended up a considerable distance far EAST of where the zip code instructs on the package. Really USPS!!!!??? This is ridiculous. I even took a snapshot of its arrival at my post office, not even a mile from where I live @0626 AM and shipped out to another post office 100+ miles away in the opposite direction. This has got to stop. Who is accountable and at what level?

    Jan 11, 2017
  • anon

    Someone (or maybe more than one individual) at the Inspector General's office is a wonderful ANGEL!!!!!!!! You did indeed intercede to get my package returned to me from China; and this was within 36 hours of my last message. I was amazed! You've changed me to a grateful person, knowing there are nice people out there. Thank you again so much. Hopefully, you can use my example for a case study how to improve communications in the future. Again, you have earned my sincerest gratitude and thanks!!!

    Jan 07, 2017
  • anon

    Someone (or maybe more than one individual) at the Inspector General's office is a wonderful ANGEL!!!!!!!! You did indeed intercede to get my package returned to me from China; and this was within 36 hours of my last message. I was amazed! You've changed me to a grateful person, knowing there are nice people out there. Thank you again so much. Hopefully, you can use my example for a case study how to improve communications in the future. Again, you have earned my sincerest gratitude and thanks!!!

    Jan 07, 2017
  • anon

    "Peeople are so micro managed...." The definition of "micro managed" is: This is how to do your job, any comments will be given consideration (HA!). Yea, it fits.

    Jan 05, 2017
  • anon

    Can you help me. This is my Case number ca131074185. I sent a package to China with my sick son's memorabilia. It was over the custom's limit in China and sent back. I begged numerous USPS employees to check that the address was right, when I saw it going from customs away from me. I was assured people would call me. Nothing of course. I just found out it is going back to China. Question 1. Can Kaissen tell you how to stop that and send it back to the US. Question 2. I am going to have to send it return it again to the US from China. How can I prevent this you from re-returning it to China again???? Is having the same tracking number going to mess the system. I am a nervous wreck and cannot sleep that is why I am writing this at 4 AM my time. I may have to call the press on this and my Congressmen. Please tell me what it will take instead of that. I was very nice and played by the rules the first time. By I am at my wit's end. Thank you. I hope this isn't going into another trash can somewhere.

    Jan 05, 2017
  • anon

    It is a waste of time and money. People are so micro managed that the moral is in the toilet. Upper management is very rude and condescending to their supervisors and then the supervisors are the same to the workers.

    Jan 04, 2017
  • anon

    Actually, how much EXTRA money did you spend shipping it all over the country and then back to China,,, instead of just returning it to Virginia where it was expected. Not to mention, I will not conduct future business with you until you improve your services. This was sent to US customs first, THEN resent back to China. I can't tell you all the pain and anguish the USPS has caused us. I bet it's not covered in your Kaisen, am I right? (I am so so sad.)

    Jan 04, 2017
  • anon

    See Case Number ca131074185 May I suggest you change your Kaizen process so when a customer PLEADS and begs to get their returned package .... so it isn't re-returned .... They are not ignored, not called back. while the system pretends it is paying attention? I was desperate to get this box back for a serious medical reason, and offered to pay extra money to have USPS help me on this. This was the experience from hell.

    Jan 04, 2017
  • anon

    See Case Number ca131074185 When I filed a case number online, I received no case number (a clue it was not going to go well), so had to repeat to call a person. China refused my package and sent back because it was over its customs limit. After seeing it going no where in Tracking, I called for a lost package and filed a case report in early December. Iwas promised people would call me after 2 business days, then 5 business days. I received no calls. Except from my local post office who said they never received it. I got very bad advice. Do not call us, "Someone will call you", This turned out to be terrible advice. I should have kept calling. I saw to my horror it was being shipping all over the country, and suddenly to New York. I kept calling the case number pleading to get it back to me. I offered to pay money to help recover it. Nothing. I just found out (January 4, 2017) it is on its way back to China. . Who can I publicize this to. If you’re doing Kaizen, shouldn’t there be process to intercede this package. It was sent back from China, and no one could tell me... anything! I wasted time calling and filling out forms. It was all for show. Like filling out forms that are thrown in the trash in the background. I have a mental medical emergency and needed this. I explained that carefully to the employees I talked to. I still could not get any intervention. I'm going to have to try to work with China again, because this could keep happening. I’m probably wasting my time again.

    Jan 04, 2017
  • anon

    This was an experience from hell dealing with the U.S.P.S. It has been some time since I have had any dealings with the postal service except for today. My experience today has shown me just how much worse the service with the Postal Service has gotten worse through the years, not better. Today, I needed to do a couple of things. First, I needed to make a change of address for a PO. Box from the branch # 2492 to a Margate P.O. Box. which I had purchased last week. It was my intent to make this change as smooth as possible, but it did not happen that way at all. A fee was required to renew the postal box at 2492 by December 31, 2016 so I looked on the USPS website to get the phone number for the #branch office at 2492. The number listed on the website, was 954-473-6130. I called the number listed, and it said the number was not in service. So I proceeded to make several calls on my own first to 1-202--268-2000, and then to 1-800-275-8777. There was a person I spoke to at the 202 phone number, who worked in the dept of PO.Boxes who gave me the phone number for the # 2492 as 954-473--6130. There were no other numbers for that location. I then tried to call the 1-800-275-8777, which was just automated system sending me in circles where I was not able to press o, to speak with a physical person. Just very annoying, and time consuming in not getting anywhere. I was trying to call the 2492 directly because I was expecting a very important piece of mail for a client, who I have power of attorney over, Ms. Patricia Prout, to see if the office could hold mail for a four days, without sending the mail back, for non payment for that po box. But because I had no workable number to save my trip of having to drive 80 miles out of my way to physically go there, I had to do what I had to do. Second, I wanted to make the change of address online, from the old P.O. Box for Ms. Prout, to the New box in Margate P.O. Box 934883, but that was not possible on your website. On your website you have just one way to make a change of address. You have no other options, for folks like me who need to make a change of address of someone you have power of attorney over. I had to fill out a card, and take the card 80 miles to the old Po. Box location to give them the change in person. By now I was very frustrated, I called the margate postal office to get some other numbers to speak with someone about this experience, I called the a postal general number 954-452-5132. The phone range several times, someone picked up, said nothing on the other line, and hung up on me three separate times. I finally got through to make a verbal complaint to the 1-800-275-8777, spoke to lorraine, confirmation number CA 131390239. this was a experience I don't want to ever repeat.

    Dec 30, 2016
  • anon

    Isn't it time for the MSP program to be pulled? The functions of MSP are redundant with implementation of RIMMs

    Dec 29, 2016
  • anon

    It has been a while since I last read about Kaizen. The way I remember it, each member of an operation is considered part of the Kaizen team. It is not management sending a Kaisen team to get input from employees. Kaisen is a continuous process of recognizing the value of employee input and includes management sharing information with employees. Kaisen is not a staged event if and when management chooses to.

    Dec 29, 2016
  • anon

    Kaizen events. Or Kaizen process? Choose one. I vote for process.

    Dec 29, 2016
  • anon

    At our facility a big deal kinds was mad about using this method nanda we had some training but then we never were allowed time to follow thru ,as happens with ever project they implement - I've tried to push for scanning thru SV but I can't get the support I need to make it happen , I have volunteered training on other shifts but that wasn't met kindly by the Supervisor and she told people not to use them - i hope I'm allowed to further train when I come back from a hip surgery I recently had done and I hope Management starts taking it more seriously,

    Dec 29, 2016

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