- Project Title:
- Operational Window Change Savings
- Start Date:
- Tuesday, February 20, 2018
- Estimated Report Release Date:
- June 2018
On January 5, 2015, the Postal Service revised its First-Class Mail (FCM) service standards, eliminating single-piece overnight FCM service and shifting some mail from a 2-day to a 3-day service standard. This allowed the Postal Service to expand its mail processing operational window, process mail on fewer machines, and reduce facility space. These changes are known as the operational window change (OWC).
The Postal Service estimated the OWC would save over $805 million annually, in part by increasing productivity, moving more mail to automation, and reducing manual mail sorting. However, in a prior audit, we found the Postal Service could only support about 10 percent of the projected annual OWC savings. Also, the Postal Service did not have a plan that documented the specific savings and the achievement of savings.
Our objective is to determine if the Postal Service achieved its projected savings for the Operational Window Change.
- What Postal Service actions have been taken to achieve the projected OWC savings?
- How has the OWC impacted Postal Service productivity?