• Project Title:
  • Insider Threat Program
  • Start Date:
  • Monday, March 13, 2017
  • Estimated Report Release Date:
  • September 2017

Has the Postal Service established an effective Insider Threat program ?

Insider threat is the potential for a current or former employee, contractor, or business partner to accidentally or maliciously misuse their trusted access to harm the organization’s employees, customers, assets, reputation, or interests. An Insider threat program provides an organization with a designed resource to address the problem of insider threats.

 
  • Project Title:
  • Software License Management
  • Start Date:
  • Wednesday, March 1, 2017
  • Estimated Report Release Date:
  • August 2017

How can the Postal Service Enhance its Management of Software Licenses?

In FY 2016, the Postal Service Information Technology (IT) group spent $175 million on software contract expenses. This includes purchases of commercial software licenses through vendor contracts. Software Acquisition and Software License Management involves acquiring, managing, and monitoring commercial software.

 
  • Project Title:
  • Supervisory Span of Control - Southern Area
  • Start Date:
  • Thursday, February 2, 2017
  • Estimated Report Release Date:
  • July 2017

Do delivery units have the correct Supervisory Span of Control?

Managers and supervisors provide oversight at post offices and stations. Title 39, U.S.C. §101 Part 1, Chapter 1, states; the Postal Service “. . . shall provide prompt, reliable, and efficient services to patrons in all areas . . .” 

 
  • Project Title:
  • Facility Condition Reviews - Pacific Area
  • Start Date:
  • Tuesday, February 21, 2017
  • Estimated Report Release Date:
  • August 2017

How Clean, Safe, and Inviting is your Pacific Area Post Office?

The Post Office lobby is the principal business office of the Postal Service and it is often the only close-up view customers get of postal operations. The lobby’s appearance and maintenance directly affect the Postal Service’s image and are essential to its business. A bright, clean, and welcoming, Post Office is more likely to leave customers with a positive impression.

 
  • Project Title:
  • Accuracy of IOCS Data
  • Start Date:
  • Wednesday, March 1, 2017
  • Estimated Report Release Date:
  • August 2017

How can the Postal Service Improve In-Office Cost System Data?

The In-Office Cost System (IOCS) is the Postal Service’s primary probability sampling system used to distribute the labor costs of clerks, mail handlers, city carriers, and supervisors related to the handling of mail of all classes and rate categories. The data is used to distribute about $20 billion annually in volume-variable costs to mail products.

 

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