• Project Title:
  • Inbound International Letter Post Performance and Strategies
  • Start Date:
  • Wednesday, January 3, 2018
  • Estimated Report Release Date:
  • June 2018

The Universal Postal Union (UPU) created the Quality of Service Fund in 1999 to support quality of service improvement initiatives in developing countries. The Fund’s mission is to improve inbound letter post mail service quality, and strengthen the worldwide postal network. 

The UPU determines service performance goals for countries to meet, and participating countries pay penalties for not meeting goals.

Since 2005, the Postal Service has met the UPU service performance target once. Every year that the performance target is missed, the Postal Service loses revenue because of penalties. 

  • Why is the Postal Service unable to meet UPU’s service performance targets for inbound international letter post mail?
  • What can the Postal Service do to improve service performance for international inbound letter post mail?

Comments (4)

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  • anon

    #AUDITASKS how can our HOA (and contiguous HOAs) petition @USPS to change the status of our postal routes from rural to city? Over the past ten years, our population has grown very significantly and become much denser. My zip code is 80924.

    Jan 14, 2018
  • anon

    The USPS (as are most UPU members) is still using a 2Oth century legacy international mail processing and distribution network. A better model, based interestingly enough on a hybrid design combining elements of the USPS / FedEx integrated domestic US network, and elements of FedEx’s global international network can provide a time definite service network including customs clearance, full visibility at the container level, and tying into the USPS domestic service network with IMb container, tray, bundle, and individual mailpiece for performance measurement. It will also benefit the IAC operation in terms of accurate financial reporting, accounting and terminal dues settlements.

    Jan 13, 2018
  • anon

    I went to your branch ; they told to me to contact the USA ;but technically is almost not reasonable ; because i have to deal with 52 states ; even it was no way to convince them in the branch ...thank you

    Jan 12, 2018
  • anon

    In my observation, the San Francisco P&DC manually sorts incoming letter mail from some countries, such as China. Perhaps this mail arrives unfaced or mixed with other sizes and shapes of mail. The New York P&DC, however, rarely manually sorts incoming letter mail. Instead, New York uses operation code 066 on the AFCS 200 to video-face unfaced incoming foreign letter mail, and then New York sorts this mail on the MLOCR (operation code 481). Perhaps San Francisco should be using the same process to improve the efficiency of handling inbound foreign letter mail.

    Jan 12, 2018

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