Audit recommendations that are closed.
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Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 2 -- Require Heritage Station management to provide refresher training to carriers on proper mail delivery procedures.
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 4 -- Require Heritage Station management to maintain a customer complaint log to manage and timely resolve customer complaints.
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 1 -- Require Heritage Station management to provide refresher training to carriers on customer notification procedures for undelivered mail.
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 3 -- Work with Heritage Station management to develop a solution for reducing the delays related to re-keying collection box units.
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 5 -- Require Heritage Station management to use district trend reports to identify and provide training to carriers with repeat customer complaints.
2019 Inbound International Mail Operations – [Redacted] and Nearby Offsite Facilities 11/14/2018 MS-MT-19-001 $0 Closed R - 3 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2018 Export Controls for Outbound Mail at International Service Centers 09/28/2018 FT-AR-18-009 $0 Closed R - 4 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Disagree
2018 Capital Metro Physical and Environmental Controls Site Security Review 09/28/2018 IT-AR-18-005 $0 Closed R - 2 -- Replace the lock on the Tray Management System (TMS) server room entrance door and make sure that it functions properly, and remove all posted Internet Protocol addresses from the TMS server room. Agree
2018 Capital Metro Physical and Environmental Controls Site Security Review 09/28/2018 IT-AR-18-005 $0 Closed R - 1 -- Review server room access control lists semiannually as required by Postal Service policy; and finalize, publish, and implement employee out-processing procedures, to include disabling badges for separating employees. Agree
2018 Unit Reserve Stamp Stock Accountability - Arlington, VA, Main Post Office 09/27/2018 FCS-FM-18-031 $0 Closed R - 1 -- instruct the postmaster to reiterate to the necessary personnel the requirements for properly conducting unit reserve stamp stock inventory counts and managing the inventory. Agree

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