Audit recommendations that are closed.
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Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2019 Congressional Mandate on Excess Space 12/14/2018 SM-AR-19-001 $0 Closed R - 1 -- Increase collaboration efforts with the General Service Agency in identifying opportunities to co-locate with other federal agencies. Agree
2019 Congressional Mandate on Excess Space 12/14/2018 SM-AR-19-001 $0 Closed R - 2 -- Conduct a feasibility study to identify viable business opportunities for properties with excess space. Agree
2019 Maintenance Workhour Charges at Southern Area Processing Facilities 12/12/2018 NO-AR-19-003 $0 Closed R - 1 -- Establish a plan to ensure maintenance supervisors monitor and correct maintenance employee operation number charges on a regular basis to ensure employees use the correct labor distribution code for the work being performed. Agree
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 2 -- Require Heritage Station management to provide refresher training to carriers on proper mail delivery procedures.
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 4 -- Require Heritage Station management to maintain a customer complaint log to manage and timely resolve customer complaints.
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 1 -- Require Heritage Station management to provide refresher training to carriers on customer notification procedures for undelivered mail.
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 3 -- Work with Heritage Station management to develop a solution for reducing the delays related to re-keying collection box units.
2019 Mail Delivery Issues - Heritage Station, San Antonio TX. 11/21/2018 DR-AR-19-002 $0 Closed R - 5 -- Require Heritage Station management to use district trend reports to identify and provide training to carriers with repeat customer complaints.
2019 Inbound International Mail Operations – [Redacted] and Nearby Offsite Facilities 11/14/2018 MS-MT-19-001 $0 Closed R - 3 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2019 Inbound International Mail Operations – [Redacted] and Nearby Offsite Facilities 11/14/2018 MS-MT-19-001 $0 Closed R - 4 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree

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