Audit recommendations that are closed.
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Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Local Purchases and Payments – Marietta, OH, Post Office 08/24/2018 FCS-FM-18-024 $13,281 Closed R - 1 -- Reiterate to all unit management the policy for using the Postal Service's preferred methods of payment. Agree
2018 Local Purchases and Payments – Marietta, OH, Post Office 08/24/2018 FCS-FM-18-024 $0 Closed R - 2 -- Instruct employees to process late slip authorization forms timely. Agree
2018 Local Purchases and Payments - Otisville, MI, Main Post Office 08/21/2018 FCS-FM-18-023 $0 Closed R - 1 -- reiterate to all unit management the policy for using the Postal Service's preferred methods of payment. Agree
2018 Improving the Customer Experience with USPS Customer Care Centers 08/20/2018 RARC-WP-18-012 $0 Closed R-4 -- The Vice President, Sales and Customer Relations establish a cross-organizational mechanism to keep CCC staff aware of and trained on product changes that might lead to customer calls. Disagree
2018 Mail Delivery Issues Cimarron Hills Station Colorado Spring, CO 08/09/2018 DR-AR-18-010 $0 Closed R - 4 -- instruct the Postmaster, Colorado Springs and Cimarron Hills Station, to work directly with the Indigo Ranch and Stetson Hills residents to ensure all parties are informed of management’s actions to correct delivery issues. Disagree
2018 Refunds and Voids - Hoffman Estates, IL Branch 07/26/2018 FCS-FM-18-022 $0 Closed R - 1 -- Reiterate to unit personnel the policies for properly refunding stamps and postage labels and for retaining supporting documentation. Agree
2018 Postal Service Roofing Preventive Maintenance Program 07/25/2018 SM-AR-18-006 $18,760 Closed R - 4 -- Direct program management to establish a centralized database to maintain roofing warranty data. Disagree
2018 Local Travel Reimbursement - Santa Ana, CA, P&DC Window 07/10/2018 FCS-FM-18-020 $0 Closed R - 1 -- Reiterate to personnel at the Santa Ana Processing & Distribution Center Window the policies and procedures for processing and supporting reimbursements of local travel. Agree
2018 Delivery Delays - Atlanta District 07/03/2018 DR-AR-18-007 $0 Closed R - 2 -- review route adjustment requirements and develop a plan to prioritize and update routes, as appropriate, to meet current delivery requirements through the Route Count and Inspection process. Agree
2018 City Carriers Returning After 6 P.M. - South Florida District 07/03/2018 DR-AR-18-006 $0 Closed R - 2 -- Instruct delivery unit management to properly report and record all instances of late mail arrival and improper mail mix in the correct section in the Customer Service Daily Reporting System and Delivery Operations Information System. Agree

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