Audit recommendations that are closed.
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Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Improving the Customer Experience with USPS Customer Care Centers 08/20/2018 RARC-WP-18-012 $0 Closed R-4 -- The Vice President, Sales and Customer Relations establish a cross-organizational mechanism to keep CCC staff aware of and trained on product changes that might lead to customer calls. Disagree
2018 Postal Service Roofing Preventive Maintenance Program 07/25/2018 SM-AR-18-006 $18,760 Closed R - 4 -- Direct program management to establish a centralized database to maintain roofing warranty data. Disagree
2018 Local Travel Reimbursement - Santa Ana, CA, P&DC Window 07/10/2018 FCS-FM-18-020 $0 Closed R - 1 -- Reiterate to personnel at the Santa Ana Processing & Distribution Center Window the policies and procedures for processing and supporting reimbursements of local travel. Agree
2018 City Carriers Returning After 6 P.M. - South Florida District 07/03/2018 DR-AR-18-006 $0 Closed R - 2 -- Instruct delivery unit management to properly report and record all instances of late mail arrival and improper mail mix in the correct section in the Customer Service Daily Reporting System and Delivery Operations Information System. Agree
2018 Delivery Delays - Atlanta District 07/03/2018 DR-AR-18-007 $154,468 Closed R - 3 -- re-emphasize to unit management the requirement to follow Postal Service policy to maintain a customer complaint log to manage and resolve customer complaints. Agree
2018 Delivery Delays - Atlanta District 07/03/2018 DR-AR-18-007 $11,021,435 Closed R - 1 -- direct supervisors to use operational and reporting tools to effectively monitor mail flow issues during morning office operations. Agree
2018 Bank Deposit - Brandywine, MD, Main Post Office 06/26/2018 FCS-FM-18-019 $0 Closed R - 3 -- Reiterate the importance of the daily closeout procedures, including proper retention periods, for the Postal Service Form 1412, Daily Financial Report, to the Brandywine, MD, Postmaster. Agree
2018 Bank Deposit - Brandywine, MD, Main Post Office 06/26/2018 FCS-FM-18-019 $0 Closed R - 2 -- Provide Financial Difference 247/647 training to the Brandywine, MD, Postmaster. Agree
2018 Bank Deposit - Brandywine, MD, Main Post Office 06/26/2018 FCS-FM-18-019 $0 Closed R - 4 -- Reiterate to all unit personnel the requirements for properly completing the return address on Label 41, G-10, Open Return Address, and Postal Service Form 3806, Receipt for Registered Mail. Agree
2018 Bank Deposit - Brandywine, MD, Main Post Office 06/26/2018 FCS-FM-18-019 $16,998 Closed R - 1 -- Reiterate to the Brandywine, MD, Postmaster policies for proper researching and timely resolution of bank deposit financial differences. Agree

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