The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Titlesort descending Issue Date Report Number Financial Value Status Recommendation Management Response
2019 Controls over Release of Personnel Information 12/14/2018 SAT-AR-19-001 $0 Open R - 1 -- require the Privacy and Records Management Office staff to handle all official personnel files when responding to requests for personnel information until the Standing Operating Procedures HR-HQ Requests for Personnel Records are fully implemented and Human Resources Headquarters staff are fully trained on the Freedom of Information Act and Privacy Act. Agree
2019 Controls over Release of Personnel Information 12/14/2018 SAT-AR-19-001 $0 Open R - 2 -- establish a process that requires the Director of national Human Resources to conduct a monthly supervisory review of personnel information requests that ensures the requests are properly documented and their dispositions are accurate. Agree
2019 Controls over Release of Personnel Information 12/14/2018 SAT-AR-19-001 $0 Open R - 3 -- develop an annual training plan, which includes Freedom of Information Act and Privacy Act training, and Postal Service Standing Operating Procedures HR-HQ Requests for Personnel Records guidance for staff handling requests for personnel records. Agree
2019 Controls over Release of Personnel Information 12/14/2018 SAT-AR-19-001 $0 Open R - 4 -- evaluate the effectiveness of the new procedures three months after they are fully operational, and annually thereafter, to identify and implement any needed changes. Agree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 4 -- Benchmark with organizations known for their positive retail customer experience practices and determine the feasibility of the Postal Service customizing these practices in its retail environment. Agree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 3 -- Develop and provide annual customer service training for all retail associates emphasizing their role in the customer experience. Agree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 2 -- Take steps to cultivate and integrate into daily operations at all retail units a strong retail customer service culture, including assessing individual customer service skills prior to awarding retail associate positions to adequately prepare employees to effectively engage with customers. Disagree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 1 -- Work with the Postal Service’s Executive Leadership Team to reevaluate the proportion of a unit’s National Performance Assessment score that is directly attributable to retail customer service at all units. Disagree
2018 Mail Processing Facilities Staffing 03/30/2018 NO-AR-18-004 $0 Open R - 1 -- establish nationwide criteria for using Function 1 Scheduler results. Disagree
2018 Mail Processing Facilities Staffing 03/30/2018 NO-AR-18-004 $0 Open R - 3 -- implement and document the Verification, Validation, and Accreditation process for the Function 1 Scheduler. Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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