The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Titlesort descending Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 3 -- Develop and provide annual customer service training for all retail associates emphasizing their role in the customer experience. Agree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 1 -- Work with the Postal Service’s Executive Leadership Team to reevaluate the proportion of a unit’s National Performance Assessment score that is directly attributable to retail customer service at all units. Disagree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 4 -- Benchmark with organizations known for their positive retail customer experience practices and determine the feasibility of the Postal Service customizing these practices in its retail environment. Agree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 2 -- Take steps to cultivate and integrate into daily operations at all retail units a strong retail customer service culture, including assessing individual customer service skills prior to awarding retail associate positions to adequately prepare employees to effectively engage with customers. Disagree
2018 Mail Processing Facilities Staffing 03/30/2018 NO-AR-18-004 $420,133,963 Open R - 2 -- include Function 1 Scheduler results in headquarters’ annual budget process. Disagree
2018 Mail Processing Facilities Staffing 03/30/2018 NO-AR-18-004 $0 Open R - 1 -- establish nationwide criteria for using Function 1 Scheduler results. Disagree
2018 Mail Processing Facilities Staffing 03/30/2018 NO-AR-18-004 $0 Open R - 3 -- implement and document the Verification, Validation, and Accreditation process for the Function 1 Scheduler. Disagree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 4 -- instruct retail managers and clerks to use Self-Service Kiosks to assist Spanish-speaking customers. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 2 -- develop proactive policies and procedures, including the use of demographic data, to create and display non-English signs, posters, and product displays. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 8 -- review and update the Spanish survey to ensure questions are completely and accurately translated, and increase oversight of the contractor maintaining and updating the Spanish translation. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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