The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 1 -- Work with the Postal Service’s Executive Leadership Team to reevaluate the proportion of a unit’s National Performance Assessment score that is directly attributable to retail customer service at all units. Disagree
2018 Capital Metro Physical and Environmental Controls Site Security Review 09/28/2018 IT-AR-18-005 $0 Open R - 1 -- Review server room access control lists semiannually as required by Postal Service policy; and finalize, publish, and implement employee out-processing procedures, to include disabling badges for separating employees. Agree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 5 -- To establish a process to more efficiently divert packages suspected of containing illicit drugs to centralized inspection locations for evaluation in an isolated and secure site. Disagree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 3 -- Develop and provide annual customer service training for all retail associates emphasizing their role in the customer experience. Agree
2018 Capital Metro Physical and Environmental Controls Site Security Review 09/28/2018 IT-AR-18-005 $0 Open R - 3 -- Ensure entrance gates are monitored and have traffic arms, computerized card access systems, and intercoms are installed at the entrance gates. Disagree
2018 Export Controls for Outbound Mail at International Service Centers 09/28/2018 FT-AR-18-009 $0 Open R - 2 -- Incorporate strategic activities into the Export Controls Program, including (a) developing an overall strategic plan and a written risk assessment; (b) conducting regular cost benefit analyses to assess effectiveness and value, and (c) proactively monitoring emerging issues and analyzing export compliance data collected from electronic and physical screenings. Disagree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 7 -- Institute a comprehensive Commercial Mail Receiving Agencies (CMRA) program to increase adherence to existing CMRA procedures and improve existing policies. Specifically, the program should be centralized and automated to ensure postal employees are following CMRA documentation requirements and conducting oversight of CMRAs. Agree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 2 -- Work with relevant executive agencies such as the Department of Justice and Congress to develop legislative changes that would establish separate and enhanced criminal penalties for using the U.S. mail system to distribute illicit drugs. Disagree
2018 Capital Metro Physical and Environmental Controls Site Security Review 09/28/2018 IT-AR-18-005 $0 Open R - 5 -- Complete the capital project to replace the closed-circuit television cameras that were non-operational or displayed unrecognizable images, and install the cameras in the retail area in accordance with Postal Service policy. Agree
2018 Export Controls for Outbound Mail at International Service Centers 09/28/2018 FT-AR-18-009 $0 Open R - 5 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree

Pages

This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates