The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Export Controls for Outbound Mail at International Service Centers 09/28/2018 FT-AR-18-009 $0 Open R - 3 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 4 -- Enhance USPIS data analytics, including routine integration of the results of package inspections to further enrich its data model. Disagree
2018 Capital Metro Physical and Environmental Controls Site Security Review 09/28/2018 IT-AR-18-005 $0 Open R - 3 -- Ensure entrance gates are monitored and have traffic arms, computerized card access systems, and intercoms are installed at the entrance gates. Disagree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 6 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Disagree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 1 -- Work with the Postal Service’s Executive Leadership Team to reevaluate the proportion of a unit’s National Performance Assessment score that is directly attributable to retail customer service at all units. Disagree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 3 -- Develop and provide annual customer service training for all retail associates emphasizing their role in the customer experience. Agree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 1 -- Work with Congress to develop legislative changes that would result in the Postal Inspection Service being authorized to open and inspect domestic packages suspected of containing illicit drugs. Disagree
2018 Passport Revenue and Fees – Stockdale Station, Bakersfield CA 09/26/2018 FCS-FM-18-030 $0 Open R - 1 -- Instruct the Customer Service Manager to verify all photo revenue and fees are recorded daily in Account Identifier Codes. Agree
2018 Electronic Verification System Internal Controls 09/25/2018 MS-AR-18-006 $0 Open R - 3 -- Instruct management to follow review procedures and develop oversight controls for district business mail entry managers. Agree
2018 Use of Intelligent Mail Barcodes for First-Class Mail Letters' Processing Costs 09/25/2018 CP-AR-18-007 $0 Open R - 2 -- Should coordinate with the Vice President, Enterprise Analytics, to create and provide access to detailed Intelligent Mail barcode data reports or dashboards in Informed Visibility for use by costing personnel. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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