OIG’s Office of Audit makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our audit report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Employee Background Screening: San Francisco, Bay-Valley, and Sierra Coastal Districts 05/29/2018 HR-AR-18-004 $0 Open R - 2 -- Implement an oversight process to ensure that district Human Resources officials are validating that Certificates of Completion are in employees’ electronic Official Personnel Folders. Agree
2018 Employee Background Screening: San Francisco, Bay-Valley, and Sierra Coastal Districts 05/29/2018 HR-AR-18-004 $0 Open R - 1 -- Institute a standard process to help ensure that pre-employment files are established and maintained along with all required pre-employment documentation in accordance with the retention policy. Agree
2018 Employee Background Screening: San Francisco, Bay-Valley, and Sierra Coastal Districts 05/29/2018 HR-AR-18-004 $0 Open R - 3 -- Assess the need for conducting a new electronic National Agency Check with Inquiries.for the 33 missing Certificates of Completion. Agree
2018 Highway Contract Route Fuel Price Index Program Effectiveness 05/24/2018 NL-AR-18-008 $606,602 Open R - 1 -- Establish periodic review processes to ensure Surface Transportation Category Management Center personnel are following the March 2017 procedural guidance for establishing the contract baseline fuel price per gallon. Agree
2018 First-Class Mail Service Performance Measurement - Northeast Area 05/22/2018 NO-AR-18-006 $0 Open R - 3 -- Evaluate and determine the relevance of current First-Class Mail service performance goals considering the service pairs that do not meet goals. Disagree
2018 First-Class Mail Service Performance Measurement - Northeast Area 05/22/2018 NO-AR-18-006 $0 Open R - 2 -- assess and implement Hoshin training to ensure that those employees involved with the Hoshin plans fully understand their responsibilities based on Postal Service guidance. Disagree
2018 First-Class Mail Service Performance Measurement - Northeast Area 05/22/2018 NO-AR-18-006 $0 Open R - 1 -- establish an ongoing process to ensure all Hoshin plans are complete and current as required by Postal Service guidance. Disagree
2018 Earned Work Hours in Customer Service Operations- Tennessee District 05/21/2018 DR-AR-18-005 $0 Open R - 1 -- Develop a standard operating procedure to instruct customer service personnel to begin passport transactions immediately in the Point of Sale System. Agree
2018 Earned Work Hours in Customer Service Operations- Tennessee District 05/21/2018 DR-AR-18-005 $8,806,212 Open R - 3 -- Reinforce the importance of adhering to customer service procedures for recording secondary mail volume in the Customer Service Adjusted Workload system. Agree
2018 Earned Work Hours in Customer Service Operations- Tennessee District 05/21/2018 DR-AR-18-005 $0 Open R - 5 -- Continue with a feasibility of facility modification review at the Concord Annex and other facilities with similar issues throughout the district. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates