OIG’s Office of Audit makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our audit report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Business Customer Retention Strategies 05/17/2018 MS-AR-18-003 $100,000,000 Open R - 1 -- Develop a mechanism to provide churn and defection data to operational areas to bring visibility to the issues and reasons. Agree
2018 Tort Claims Management - Western Area 05/09/2018 DR-AR-18-004 $0 Open R - 5 -- require the Central Plains, Dakotas, Hawkeye, and Portland Districts to establish a second level approval of tort claim payments authorized by the Tort Claim Coordinator. Disagree
2018 Tort Claims Management - Western Area 05/09/2018 DR-AR-18-004 $97,409 Open R - 1 -- issue a directive instructing districts to ensure tort claim payments and related supporting documentation are reviewed periodically. Agree
2018 Tort Claims Management - Western Area 05/09/2018 DR-AR-18-004 $0 Open R - 3 -- direct all districts to ensure their tort claim coordinators include all required documents and forms in the tort claim accident investigation report. Agree
2018 Tort Claims Management - Western Area 05/09/2018 DR-AR-18-004 $0 Open R - 2 -- ensure employees processing or reviewing tort claims receive adequate training on claim processing. Agree
2018 Inbound International Parcel Volume Variance 04/20/2018 CP-AR-18-004 $0 Open R - 1 -- Design and document controls over operational inbound international volume and weight data transmitted between the Global Business System and the Enterprise Data Warehouse to ensure complete and reliable transmission of data. Disagree
2018 Inbound International Parcel Volume Variance 04/20/2018 CP-AR-18-004 $0 Open R - 3 -- Develop a methodology to estimate and track mail volume for Letter Class Untracked Packets in the Enterprise Data Warehouse. Agree
2018 Inbound International Parcel Volume Variance 04/20/2018 CP-AR-18-004 $0 Open R - 2 -- Evaluate and implement, as appropriate, a retention strategy for key data transferred from the Global Business System to the Enterprise Data Warehouse that helps address operational data reliability concerns. Disagree
2018 Inbound International Parcel Volume Variance 04/20/2018 CP-AR-18-004 $0 Open R - 4 -- Develop a built-in report within the Enterprise Data Warehouse that Postal Service functional areas can use to obtain reliable and complete inbound international mail volume and weight data. Disagree
2018 Express Mail Refunds - Atlanta, GA, Main Post Office 04/17/2018 FCS-FM-18-014 $1,268 Open R - 1 -- reiterate Express Mail refund procedures requirements to all employees at the Atlanta Main Post Office responsible for processing Express Mail refunds. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates