Recommendation Summary

R - 6 -- ensure that the distorted message is corrected and improve the communication when a customer selects the option to speak with a Spanish speaking agent in the Interactive Voice Response system.

Additional Details
Report Number: 
MS-AR-19-001
Issue Date: 
Friday, November 2, 2018
Status: 
Closed
Management Response: 
Agree
Management Control: 
N
Fiscal Year: 
2019
Monetary Impact: 
$0