How important is same-day delivery to you when shopping online?

That ethereal voice was enough for Ray Kinsella to build a baseball diamond in his cornfield in the movie Field of Dreams. But is this approach a sound business model for same-day delivery providers? It seems to be the model they are following: provide same-day delivery in anticipation that customers will eventually consider it standard practice – and actually want it.

 

Plugging up the ‘Brain Drain’

When long-term, experienced workers leave companies, they take their know-how with them. It’s called “brain drain” and it happens at organizations of all sizes and kinds, most notably companies with a large number of baby boomers getting ready to retire and industries that are restructuring. The newspaper industry comes to mind, as does manufacturing, as does the U.S. Postal Service.

 

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Would you abandon your online cart if you discovered at checkout that shipping costs money?

Recent Comments

  • 13 hours 26 min ago
    I completely removed my mailbox from my house because of two reasons: to cut down on the amount of junk mail I receive, and to be ensured that any sensitive mail I receive at my Post Office box is...
  • 15 hours 59 min ago
    I'm a clerk in a small town and we have regular costomers. They are tired of hearing the upsell speach when they come in everyday to mail a pkg or letter. Oh And the online survey speech!...

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