A local sportsman by the name of L.L. Bean started his business in September 1912 in Freeport, ME, by mailing out 1,000 three-page flyers advertising his distinctive rubber-bottomed boots to out-of-state sportsmen applying for hunting licenses in Maine.
From the consumer’s perspective, the best possible result of calling customer service is a short conversation that resolves the issue. From a business’s standpoint, preventing that call in the first place is the ultimate goal.
Of course, no product or service is perfect, so customer...Read More