If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.
No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure: