Imagine if Hollywood decided to remake the 1978 cult classic Convoy. Instead of a hunky actor behind the wheel of the lead truck, you’d have a driverless vehicle rolling this trucking convoy across the U.S.A.
From the consumer’s perspective, the best possible result of calling customer service is a short conversation that resolves the issue. From a business’s standpoint, preventing that call in the first place is the ultimate goal.
Of course, no product or service is perfect, so customer...Read More