This year, it almost feels like the unofficial motto of the U.S. Postal Service should be changed to “neither hurricanes, floods, nor wildfires stay these couriers from the swift completion of their appointed rounds.”
From the consumer’s perspective, the best possible result of calling customer service is a short conversation that resolves the issue. From a business’s standpoint, preventing that call in the first place is the ultimate goal.
Of course, no product or service is perfect, so customer...Read More