Do you mail in your tax returns? Have you ever received a summons for jury duty? If so, it’s likely you’ve sent or received Certified Mail — a special service from the U.S. Postal Service that provides proof of mailing to the sender.
From the consumer’s perspective, the best possible result of calling customer service is a short conversation that resolves the issue. From a business’s standpoint, preventing that call in the first place is the ultimate goal.
Of course, no product or service is perfect, so customer...Read More