Ilustratio of two Postal Service workers handling return boxes.

There and Back Again: A Return Shipping Tale

Have you ever bought a new outfit online but sent it back when it didn’t fit right? Then you have participated in the world of reverse logistics. A new Office of Inspector General white paper, Riding the Returns Wave: Reverse Logistics and the U.S. Postal Service, examines emerging trends in reverse logistics. It looks at the current package return services offered by the Postal Service and considers further opportunities created by this booming market.

 

Data Analytics Help Thin Out the Haystack

You have likely heard the term “big data” frequently these days. From health care to marketing to law enforcement techniques, data analytics are driving decisions and improving outcomes.

At the OIG, data analytics — which include data mining, risk assessments, and predictive analytics — allow us to synthesize data in ways that help us better detect fraud and misconduct. Data analytics also help us identify the root causes of problems or inefficiencies, and then develop solutions.

 

The New Normal

In 2001 First-Class Mail (FCM) hit an all-time peak of 104 billion pieces. Fast forward to today and it is down more than 40 percent.

Well, if you’re a reader of this blog, you also know that despite this, First-Class Mail remains the biggest provider of revenue and contribution (profit that goes to paying the Postal Service’s institutional costs).

 

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How many packages would you say you’ve returned in the past year?

Recent Comments

  • 1 day 3 hours ago
    Last month I filed an insurance claim about a package that had not arrived. I had a tracking number that told me that my order was delivered, specifically to my mailbox, on August 27th. When I looked...
  • 1 day 11 hours ago
    Aside from the postal service the DOL needs oversight into the claims they accept which directly affects the postal budget.

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