We didn’t create our blog just to use the catchy name, Pushing the Envelope. We did it to inform and engage stakeholders about our work, particularly our audits and white papers, and the occasional topical issue. 

That work, by the way, is rooted in our mission of ensuring efficiency, accountability and integrity in the U.S. Postal Service, its revenue and assets, and its employees. As an independent agency with oversight responsibility of USPS, the OIG also helps to maintain confidence in the postal system and to improve the Postal Service’s bottom line through independent audits and investigations. 

We aren’t the Postal Service – so we can’t locate a missing package or redirect your mail – but we do work with USPS to root out fraud, waste, and abuse. 

Over the years, we’ve added GovDelivery and the Audit Asks forum for future audits, as well as social media platforms like Facebook and Twitter to stay connected with our stakeholders. We also invite you to comment on recently posted audit reports and white papers. There is no shortage of ways you can comment on our work. 

We do read your comments. These comments, and the instant communication via social media, truly inform our work. In some instances, they have prompted audit reports or investigations:

  • A commercial customer’s comments raises concerns about delayed First-Class Mail Flats, which led to audit work to determine where in mail processing the delays were occurring. 
  • In another case, customer complaints to our Office of Investigations, as well as social media posts, alerted us that some package delivery scans in certain cities might be false. Scans indicated that packages were delivered when they really hadn’t been. Our audit confirmed suspicions, and we recommended USPS to make necessary improvements.

However, as our online presence grows and social media engagement continually changes, we realize the need to update our comment policy. To that end, we’ve recently tweaked our policy, which you can find here. We encourage comments related to the content of the blog, report, or white paper, and we ask that you visit the Contact Us page on this site for information on where to file complaints. 

So yes, we read your comments and take them into consideration for future work. However, as we are not the Postal Service, we can’t make any operational changes, fix a leaky roof at a post office, or find a lost package. We ask you to contact your local post office or USPS Customer Service, (800) 275-8777. Or, go to USPS.com and enter "Customer Service Help" in the search function. 

Comments (329)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    I have never had any package get stuck or lost here. I don't send and receive a ton of packages, but I do a fair amount. I'm sure that it does happen on occasion, but i'm just in awe that they are able to accurately process such a large amount of packages in such a short amount of time! I don't know what the successfully delivered on time package to lost package ratio is, but I would suspect that it's extremely high on the successfully delivered side and very low on the lost side. Thanks to all the hardworking employees here that make this possible. Great work :)

    Aug 16, 2018
  • anon

    Recently a package was being mailed to me from my daughter. We followed the tracking number and then one day the package simply remained "in transit to the next facility". two weeks went by.....Finally notice arrived that the package had been sent to "Dead Mail". I read about this and do NOT understand when a package has been mailed properly with a valid sending address and return address that this can happen and with very little information on how to get our package. If you read further about this process you will grow very concerned for never receiving it, they may auction off your contents that do not belong to them. They also do not want to refund the money you paid to mail this. What a terrible system. We have filed paperwork to find our package but have heard nothing.

    Aug 16, 2018
  • anon

    Hello, MJ. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Aug 16, 2018
  • anon

    Absolute worst customer service. Ever. I've been on hold now for over 1.5 hours. If you were a private company and gave service this bad, you'd be out of business by now.

    Aug 16, 2018
  • anon

    Nice job to everyone involved in this investigation. Hats off.

    Aug 15, 2018
  • anon

    I sent a registered letter on Fri., 8/16, with valuable contents (a passport & a credit card) I was told it should arrive by Mon. 8/19. It hasn't arrived (Tues., 8/20). I'd love to track it, but looking at both my registration receipt & payment receipt, see NO TRACKING #. There is a registration #, and various other #s, but none identified as the tracking #. How can I track it?

    Aug 14, 2018
  • anon

    Hello, Diane. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Aug 15, 2018
  • anon

    All the issues this report found could be resolved if USPS supervisors stopped tormenting and verbally abusing the employees. Living beings are not motivated by being screamed at nor harassed, or being constantly reinforced that nothing they do is ever good enough. Humans can and willingly will endure the elements, unpredictable schedules, and a host of other calamities as long as they are treated with respect and a very small amount of appreciation. Telling someone the job isnt for them... Amd you dont believe them cause something never happened before.. Theres always a first for anything... When you start its Safety safety safety but then they want you to compromise your safety by taking risks of getting injured and then your fired if you do get injured on the job... The time frames are unfair no one is built the same nor moves the same... Comparing you to other employees as if they are better than you.. knowing they have been there longer. Fixing the turnover starts with the supervisors its 2018 USPS needs a complete ERA UPDATE..

    Aug 14, 2018
  • anon

    Hello, Natyisha. Thanks for your message. For employee misconduct, we recommend filing an online complaint with our Hotline. You can access the online complaint form by selecting the "Contact Us" tab at the top of this page.

    Aug 15, 2018
  • anon

    I would strongly recommend anyone intending to send a package with insurance, use FedEx or UPS and Not the USPS. I recently had an insured package acknowledged lost by the Post Office and collecting on an insurance claim is difficult and perhaps impossible. It is even difficult attempting to check on the status of the claim and in my case, Appeal went with the additional proof of value the Postal Service requested. I have learned my lesson and will use FedEx or UPS next time.

    Aug 14, 2018
  • anon

    I live in Laguna Woods, Ca 92637. We have a small sub-station in our gated community..the lady there is extremely helpful,friendly and efficient. I would like to commend her for a job well done. She assisted me is choosing a package and method to assure the fastest delivery, with a smile. Definitely an asset in our senior community.

    Aug 14, 2018
  • anon

    I live in a private development in HI, in an area made up of mostly private developments. USPS has set up mailboxes on the main road for residents. There are, however, twice as many homes as mailboxes, and the post office refuses to add more boxes. Consequently, there is a 10 year wait for a box. The only option, besides renting from a commercial establishment, is to have mail sent to general delivery and drive 10 plus miles daily. They have no boxes, even at the post office, to offer. Is this lack of service within the postal delivery guidelines?

    Aug 13, 2018
  • anon

    Hi my package says it’s in the the post office for about 4 days but I still haven’t received my package what do it do ?

    Aug 13, 2018
  • anon

    I am upset that sexually explicit ad was delivered with one address in South Portland Maine for a "product" and the bulk mailing permit was issued in New Brunswick New Jersey Permit 1512.

    Aug 11, 2018
  • anon

    No, you don't read the comments - I have post office personnel repeatedly lie to law enforcement, for whistle blower retaliation, due to employee misconduct. They try and get me arrested, by lying to local law enforcement. Whistle blower retaliation, employee misconduct, fabrication of fact to law enforcement is so routine, I can't get my mail. Nothing has been done to resolve the situation. No Honor OIG or Postal Inspectors. Liars the lot. I'm not talking about a roof here, or some stupid package, I'm talking about Abuse of Authority, Employee Misconduct, Whistle Blower Retaliation in constant action. Liars the lot

    Aug 11, 2018
  • anon

    Hello Steve, Your comment has been forwarded to our hotline team. In the meantime, we recommend filing an online whistleblower complaint on our website. Thank you for your comment.

    Aug 13, 2018
  • anon

    I want to recognize exceptional service at the Denver, Colorado Montclair Branch. Specifically Kenyo he is always very patient and helps me out with my packages. I fear the survey's I filled out will not reach him or get him recognized. Great service deserves to be recognized and appreciated. You have a quality employee. I don't say that often. I don't say that period.

    Aug 10, 2018
  • anon

    The international postal system needs to be reviewed. It adds unnecessary delay to delivery, due to the fact all outgoing parcels to Canada and international must go through either Los Angeles, Miami, Chicago, San Francisco, or Jamaica,NY. A parcel can start in Oregon right on the Canadian border and go south to S.F. before it heads north again to Canada. Once at these distribution centers a parcel takes days before it moves on. I look for alternative options prior to ordering item(s) when a merchant uses USPS.

    Aug 10, 2018
  • anon

    Recently we put speed bumps on our road (or windrows) due to drainage issues. Our mailman decided it was too rough to come down our private drive and stopped delivering our mail. No notice was given and we had to find out by going down to the post office. They told us we had to move our boxes to the end of our road. My husband and I tried to fight this as they have been delivering to us for 20 years. We went over they’re head. No luck. We got a Dr note stating it was a physical hardship for my husband. Denied. So we moved our mailbox to where they stated in a letter after our appeals fell on deaf ears. My husband even went down and asked the person in the mailroom to make sure it was going in the right place. It was put up and we got deliver for a couple of days and then no more mail. Went back down there and they said we needed to move them again. It is now concreted in the ground. So my husband was able to turn the mailbox for “better access”. Nope. Not good enough. Finally he had the post master come over and they looked at it together and he moved my neighbors box back and the postmaster got in her car and was able to pull up easily to the mailbox. She said she would talk to her postal delivery guy the next day. Nope. Still not good enough for him. He wants both mailboxes moved up closer to the road by 4 inches. 4 inches? Are you kidding me? We are at a loss.

    Aug 10, 2018
  • anon

    Hello, Shanda. Thank you for your message. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Choose the tab marked "Where is My Mail" then select "Daily Mail Delivery" in the drop down menu.

    Aug 10, 2018
  • anon

    The "Care to Comment" page instructs users that, if they wish to file complaints about the Postal Service, they must visit the "Contact Us page." The "Contact Us" page displays a category "- I need to file ..." that provides "a customer service" link. Clicking that link takes the user to the USPS Help page. On this page the user must click the "Find Out How" button beneath the Contact Us heading to reach the "General Information" and "Customer Service" options. Clicking either option will display an "Email Customer Service" link that will open a form the user must fill out to document the service complaint and submit. Unfortunately when the form is submitted the user receives an error message - "javax.servlet.ServletException No action config found for the specified url." This prevents the user from filing any service complaints about the Postal Service. The restrictions on appropriate topics for the OIG Hotline link prevents using it as an alternative to the disabled USPS customer service complaint process. What are we supposed to do when the only complaint process is not functioning?

    Aug 09, 2018
  • anon

    Hello, Henry. Thank you for your message. We recommend trying to file a complaint again using a different web browser.

    Aug 10, 2018
  • anon

    The customer service number is a joke I was put on hold for over 45 minutes 2 separate times before I gave up

    Aug 09, 2018
  • anon

    I've had the most horrible experience in shipping my 55 lb package from Illinios to Boston. My package was lost, and my missing mail request was closed off without intimation or resolution. I had to file the claim again, only to be told that the package is in the mail recovery center in Atlanta. I have sent clear pictures of my bag, along with the name tag on it which clearly identifies me. I don't know how a bag can simply get lost while going from Illinois to Boston, and NONE of the assigned persons seemed to be the least bit enthusiastic about proper customer care. I felt as if I was the only one caring about my package. So my luggage is lost, along with my musical instruments which have been with me for a decade, priceless to me but probably worthless to anyone else. Can I put a price on that? The 50$ insurance means nothing to me. What I am worried about is how horrible the lost mail tracking system is in tracking back the mail route. It shouldn't be so difficult to find a domestic package, especially when it is a huge check-in sized bag! I have sent pictures of the bag along with key identifying markers. If beyond this point my bag is not found, I have good reason to believe that USPS employees have stolen it, and have no intention of returning it back. This is the most horrible experience I have received when it comes to shipping. I have lost faith in USPS, and so have my friends and family, and they will NOT be using USPS anytime hence, because they now know that if their package is lost, NO ONE CARES. My purple bag has my name tag on it. If that is not enough of an identification, I don't know what is. Unless bags disappear out of thin air, my valuable luggage has been stolen and no one gives a damn.

    Aug 09, 2018
  • anon

    Hello, Ninad. Thank you for your message. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline. You can access our hotline by clicking the "Contact Us" tab on the top and selecting "Hotline." This will allow us to look into the matter for you.

    Aug 09, 2018
  • anon

    Get rid of deadweight employees, who call out every other day without a doctors note. treat your employees with respect.

    Aug 08, 2018
  • anon

    Why is my IP being blocked to the post office and how can I get it fixed?

    Aug 08, 2018
  • anon

    I live in Canada and when ever I order an item from a store I deal with in Kentucky the shipment is always sent to the International Distribution Center in Miami yet there is one of these centers located in NY. Why can't my shipment be sent to Canada via NY instead of Miami as this currently seems like a waste of time sending it south from Kentucky prior to sending it north to Canada?

    Aug 07, 2018
  • anon

    Hello, George. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Aug 08, 2018
  • anon

    I've been having problems with USPS/Amazon deliveries for 3 months. The post office says they are not allowed to make a left turn into my driveway, come to the PO to pick up your package. The line at the PO is out the door with half the people in town there to pick up their Amazon packages. I've complained to Amazon three times and nothing has changed. Their service is starting to rival the USPS.sctnf

    Aug 06, 2018
  • anon

    Hello, Ken. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is my package", then select "Daily Mail Delivery".

    Aug 07, 2018
  • anon

    I have not been recieving my mail thru me and at the address that i have given to my bank and to the dmv for me and any of my other mail and i need to know why i am not still. I havent been getting mine in the mail since feb of this year. How can i find out if someone else has caused me not to be getting mine in the mail thru them? I need to be able to be getting proof of it if someone else has caused me noot to be getting mine thru me and in the mail. Pls repond on how i can be. Ive alreasy called u.s.p.s. and filed a report on this but never gotten a response baxk about this after telling me that theyd have it investifated for me.

    Aug 06, 2018
  • anon

    Unknown person tried to change my address. Simultaneously 4 credit cards were applied for in my name. I stopped the address and the issue of the cards but upon reporting this to the Postal Fraud Department I have been informed that because I lost no money there will be no further action, case closed. I have lost hours of time on the phone and at the post office filing the complaint. I have lost points off my credit rating because these cards were applied for. Why can't these criminals be prosecuted before they get lucky and are successful next time?

    Aug 06, 2018
  • anon

    It says it cleared customs july 26 2018 at 1:35 ..still hasnt shown up in my city

    Aug 05, 2018
  • anon

    The USO appears to have no meaning here. We are surrounded by properties that receive mail delivery service yet the post office refuses to deliver to us. The PO box we pay for has been broken for a month and Post Office refuses to fix it. The repair involves two screws and a lock. The clerk handed a lock to us so we could fix it after they lost the original lock and screws! This is beyond preposterous! Our PO box has been unsecured for a month and I am expected to resolve the issue by buying the new screws and installing the lock myself and pay for the PO box!? Really?

    Aug 04, 2018
  • anon

    Well, what can one say. We all know that USPS customer service is crap. They don't care about their customers at all. I've been waiting on hold for someone for over 2 hours just to see why my package was in my state's local office then, all of a sudden, was leaving California. Mail - USPS but packages - I'm using either UPS or Fedex from now own. USPS is SO SORRY.

    Aug 04, 2018
  • anon

    I used registered mail to send a large pension check from Salem to Philadelphia. 10 days later it was not there. It was impossible to track. I opened the case after 2 hours on the phone and nobody could answer questions. I spoke to the Consumer Relations Department who supposedly drop everything to help you immediately. They took 36 hours to get back to me and you nothing, despite the Salem post office contacting them. Lesson learned. I will never use the USPS again for anything significant. Appalling service and customer service with the exception of one supervisor in Salem who tried to help. I ended up having to pay to cancel the check since nobody called me back.

    Aug 04, 2018
  • anon

    This is RIDICULOUS. I filed a complaint against my mail carrier for the THIRD time now. This is because she is SCARED of my dog. NOT because my dog poses a THREAT or is outside while she is delivering. I feel that IN ORDER for a carrier to be allowed to NOT deliver mail to a certain house with a dog is IF the dog has been posed to be a threat, if there's a PAPER TRIAL on how many times she has complained about my dog & IF THERE IS EVIDENCE, NOT HEAR-SAY, THAT MY DOG IS OUTSIDE AND/OR UNLEASHED while the carrier is delivering mail. This is NOT the case. My dog is ALWAYS in the house as at times as long and the carrier is on the block. IF im in the house with the dog, which is what is usual, my dog is in the room in the BACK of the house while the carrier is delivering. This is the THIRD time i have opened a claim AND THIS TIME, i was told that THE CARRIER HAS THE RIGHT, yes, the "RIGHT", to unlawfully delay and/or detain my mail IF she knows there is a dog IN my home, not outside of my home, INSIDE of the home. These are government employees whose salaries are paid through the PEOPLE that they are delivering the mail to. IT IS NOT A RIGHT for me not to recieve my mail SIMPLY because the carrier is AFRAID of dogs. This is PURE discrimination and it needs to END. My dog, who in 10 years has NEVER had an animal control or complaint against her, NEVER has attacked anyone & who had NEVER posed a threat to ANY mail carrier,is NOT the issue. The ISSUE is having people working for a department and a job who is INCAPABLE of completing the jobs qualifications and expectations because of a FEAR that MY DOG never posed on her.

    Aug 03, 2018
  • anon

    Hello, Shaina. Thank you for your message. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline. You can access our hotline by visiting our Website, clicking the "Contact Us" tab on the top and selecting "Hotline." This will allow us to look into the matter for you.

    Aug 06, 2018
  • anon

    Why is it that a foreign county can accept, pull, package and mail an order in the time frame they state and JFK customs sits on the package? My package has been sitting (arrival import airport) since 3:37 am 7-28 and nothing new to report? Come on, get this package moving! Do your job!

    Aug 02, 2018
  • anon

    Hello, Karen. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Aug 03, 2018
  • anon

    I've been trying to do a change of address on-line and after several failed attempts called the 800 number listed for customer service. I waited on hold for well over 30 minutes never hearing anything but the most insipid loop of music that played over and over in my ear. As if that wasn't bad enough no one picked up my call and I was abruptly cut off. I wouldn't exactly call what I just went through a good customer service experience. USPS... you really need to get your act together!

    Aug 02, 2018
  • anon

    Hello, Eddie. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help USPS.com problems. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "USPS.com", select "Other Technical Support on USPS.com" then "Change of Address".

    Aug 03, 2018
  • anon

    I used the usps international priority mail service to have a package delivered to India. IT has been over month and half and the package is not delivered to the address. I went to my local post office only to find out that my package is in the customs office in India. And the clerk told me there is nothing I can do about it. I cannot file a claim because USPS did their part . When I explained to the clerk no USPS did not do their part because the package is not delivered they said I had to call the custom office in India to get the package release. so I asked I do not have a number. They told me they did not have one either and they are not responsible for the package. When asked why as I customer who paid usps to deliver the package is asked to do this they said that is all usps can do. SO my question is can someone explain to me why I have to call the custom office when I paid usps for their services to deliver the package to the requested address. It is like the usps is telling me that we got your package to the border of the country and now it is your repsonsibiltiy to get it to the final destination. So what in the world did I pay usps for? Can you please refund my money because you clearly did not deliver the services. Under any other circumstances this would be a case of no service provided but been charged which is essentially fraud.

    Aug 02, 2018
  • anon

    Go to the USPS full site. Click HELP. Click FILING A CLAIM. Click INTERNATIONAL. Click CREATE AN INQUIRY. Before starting the inquiry, read the information on the page that describes which mail classes qualify for an inquiry, and the time frames for filing.

    Aug 03, 2018
  • anon

    Hello, Shreya. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Aug 02, 2018
  • anon

    The Thibodaux post office workers r very friendly and helpful. I appreciate them because I go there a lot. Thanks

    Aug 02, 2018
  • anon

    Hello, Sharon. Thank you for sharing your experience with us. Much of the extra effort provided by U.S. Postal Service employees often goes unrecognized, so your comments are appreciated. We have recorded your compliment and will share it with Postal Service management.

    Aug 02, 2018
  • anon

    My post office in Wurtsboro NY the staff is friendly but I have not had very good experiences there first of all they are suppose to be open at 8:30 EVERYTIME I have gone at 8:30 the lobby is not open and I am not talking once or twice I am talking EVERY SINGLE TIME one time I sat outside until 8:45 I have to be at work at 9:00 so any time I have business at the post office I am late to work, also once I get in there is always only ONE person at the window it doesn't matter if there is 2 people or 10 people in the lobby and where the man that works the window is very nice and professional he is EXTREMELY SLOW and needs help on almost order so it makes everything even longer. We had a hold on our mail my husband went to pick it up they told him there was no mail I knew it was wrong called there they there was an entire bin waiting making a 2nd trip to this place after you have waited thru that lobby is extremely frustrating also one time I was waiting for a package I kept getting thing in my box that it was there I would go there and I was told 3 times it wasn't there and I must have gotten it by mistake then my packaged got returned to the sender and when I was like I was here three times this week how could you return it to the sender and the attitude was like it s gone now nothing we can do it about it,another time my daughter's xmas gift was not in my box but I had a confirmation it was delivered I called down there to see if maybe it got misplaced was greeted with an attitude like we don't make mistakes and you must of lost it, the next day the gift was in my box with a post it that stated sorry I delivered to the wrong house which is fine accidents happen but the way I was treated on that phone call was out of line I hate to say it but they have created such an environment down there that I am frustrated before I even walk in the door. Today while in the lobby there at least 2 other people in that lobby verbalizing there constant issues with this location my suggestion would be that they have someone better trained and faster working the lobby and have 2nd person ready to jump on when it gets busy today I changed over to po box just to avoid dealing with that lobby something that should have taken 5 minutes turned into 35 minutes. It's just disappointing because there are some really great staff there but something is definitely not working

    Aug 02, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Personnel."

    Aug 02, 2018

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Recent Comments

  • 12 hours 12 min ago
    Charlie, you are right on. Every day I see my flats in my tub of flat-sorted mail that are all out or order. Someone takes the time to bust open my shrink wrapped (and otherwise bundled) flats that...
  • 1 day 5 hours ago
    I have never had any package get stuck or lost here. I don't send and receive a ton of packages, but I do a fair amount. I'm sure that it does happen on occasion, but i'm just in awe...

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