We didn’t create our blog just to use the catchy name, Pushing the Envelope. We did it to inform and engage stakeholders about our work, particularly our audits and white papers, and the occasional topical issue.
That work, by the way, is rooted in our mission of ensuring efficiency, accountability and integrity in the U.S. Postal Service, its revenue and assets, and its employees. As an independent agency with oversight responsibility of USPS, the OIG also helps to maintain confidence in the postal system and to improve the Postal Service’s bottom line through independent audits and investigations.
We aren’t the Postal Service – so we can’t locate a missing package or redirect your mail – but we do work with USPS to root out fraud, waste, and abuse.
Over the years, we’ve added GovDelivery and the Audit Asks forum for future audits, as well as social media platforms like Facebook and Twitter to stay connected with our stakeholders. We also invite you to comment on recently posted audit reports and white papers. There is no shortage of ways you can comment on our work.
We do read your comments. These comments, and the instant communication via social media, truly inform our work. In some instances, they have prompted audit reports or investigations:
- A commercial customer’s comments raises concerns about delayed First-Class Mail Flats, which led to audit work to determine where in mail processing the delays were occurring.
- In another case, customer complaints to our Office of Investigations, as well as social media posts, alerted us that some package delivery scans in certain cities might be false. Scans indicated that packages were delivered when they really hadn’t been. Our audit confirmed suspicions, and we recommended USPS to make necessary improvements.
However, as our online presence grows and social media engagement continually changes, we realize the need to update our comment policy. To that end, we’ve recently tweaked our policy, which you can find here. We encourage comments related to the content of the blog, report, or white paper, and we ask that you visit the Contact Us page on this site for information on where to file complaints.
So yes, we read your comments and take them into consideration for future work. However, as we are not the Postal Service, we can’t make any operational changes, fix a leaky roof at a post office, or find a lost package. We ask you to contact your local post office or USPS Customer Service, (800) 275-8777. Or, go to USPS.com and enter "Customer Service Help" in the search function.