“If you see something, say something.” You’ve probably heard that directive piped through a train station or other public places, encouraging people to report suspicious activities. At the OIG, we make it easy to say something if you see something.

We take tips about fraud, waste, and misconduct via our hotline that’s as simple as completing an online form. In fact, that’s the most direct way to contact us if you see a postal crime being committed, or a potential misuse of postal equipment, or a violation of rules by a postal employee or contractor. Just go to www.uspsoig.gov and click on the large red hotline box on the homepage.

The OIG hotline was established nearly two decades ago to receive complaints from postal employees, customers, and the general public on such things as fraud, waste of funds or resources, mail theft, and other postal crimes. Complaints also include charges of misconduct; violations of laws, rules, or regulations; and danger to public health and safety as related to Postal Service programs and policies, employees, and contractors.

Often, these sometimes anonymous tips result in investigations and audits. For example, our recent audit on U.S. Postal Service expense purchase cards got rolling after we received an anonymous allegation that cardholders in the Detroit District did not receive proper approval prior to making purchases.

Our audit found that management did not adequately oversee expense card purchases and payments and that some cardholders did indeed make purchases without proper approval. Cardholders also did not maintain accurate and complete records to support their purchases.

All complaints are reviewed by our hotline analysts. Tips range from allegations of mail theft to workers’ compensation fraud to complaints about missing mail transport equipment (MTE). Sometimes, however, the complaint is outside our jurisdiction. For example, complaints about things like change of address, mail forwarding, or employee conduct should be directed to Postal Service Customer Service. For more information visit the USPS Help Page.

But don’t worry if you contacted us by mistake. We will forward your concern to the right place. More information on how our hotline can help you, please visit www.uspsoig.gov/hotline.

Comments (29)

  • anon

    Rural Retreat Post office in Virginia will start to see large amounts of cocaine and marijuana coming through there post office. The surrounding post offices will also. Wytheville, Marion, Sugar Grove.

    Feb 20, 2018
  • anon

    I mailed two visa gift cards $25.00 each to my two brothers on the same day from the Troy, MI post office. The one to my brother in Mullin, TX arrived with what appeared to be a razor blade slice on the side of the envelope and the gift card was missing but the greeting card was still in the envelope. The other Visa gift card arrived safely to my brother in Clinton Twp. MI.

    Dec 26, 2017
  • anon

    For several months cards containing money, checks and gift cards have not been delivered as sent. this has happened to me and several people I have talked to. Three weeks ago a friend sent four cards on the same day and they weren't delivered. we have called the post office here in Springfield and they said they couldn't do anything about it. In August my children didn't receive six birthday cards which had cash and checks in them. I sent a card which had a check in it and it was never delivered. All of the cards were sent and to be delivered in the 62702 and 62703 area. If this was a couple of cards we could see them being delivered wrong, but this is to obvious as to what is going on. None of us have the same Letter Carrier so we feel wherever the cards are being sorted needs to have action taken. I have had so many people tell me about their cards not being delivered that I felt it should be reported. Thank You, Linda Cox

    Nov 27, 2017
  • anon

    The mail today could be in some body mailbox. Also the mail person broke handle . And think is watch her you'll see some activities going on with people mail. I think it's a group of people getting people mail an stealing identities using information some mail person has to be doing some fraud act

    Nov 06, 2017
  • anon

    What is the procedure for reporting employee misconduct i.e. meeting a postal customer away from their home to deliver packages, instead of delivering them to the home. Having an inappropriate relationship with the same customer - he is married and resides in the home with his wife. Thanks in advance

    Sep 14, 2017
  • anon

    Missing mail most of the time. Have not received two of the credit card bills sent to us. Did not receive renewal of my RN license . Getting other peoples mail in my mail box. Post office not hearing our complaints multiple times. Received penalties due to not receiving mail. Please advise. Our zip code is 92835.

    Jul 17, 2017
  • anon

    Valmont p.o. not scanning certified and registered mail as " arrived at unit" in the morning and cutomers picking up mail at the window are wondering why they are not able to track their mail like the p.o. advertises. Is this false advertising , charging $7 for each letter?

    Jul 11, 2017
  • anon

    Calling manure. You might make it easy to say something - but nothing ever happens to resolve. Abuse of authority and program. It's disgusting to this veteran. Disgusting.

    Jun 26, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 26, 2017
  • anon

    I want to send you a picture but it won't let me paste here. In front of Home Depot Hwy 59 Sugar Land, Texas is the worst, total RUST, disgraceful mailbox I've ever seen in my life ! Sugar Land is one of the richest & cleanest cities in Texas. That mailbox is a shame to you. Why don't you investigate what's happening there ? Thanks

    May 21, 2017
  • anon

    The post office for zip 43612 stopped delivering mail for the whole block due to one house that apparently has dog issues, they indicated they tried everything and decided stopping g the mail will get the neighbors involved. They say they will not resume delivery until some one catches the dog outside and takes a picture. Not sure this is the right thing to do. The house is so far from my house I have nothing to do with the issue. fForcing me or punishing me for this is just wrong. what can I do ?

    May 17, 2017
  • anon

    Hi Connie, and thanks for your message. The best thing to do in this situation is to file a complaint with the OIG Hotline so we can better investigate these issues. Please click the red button at the top of this page to do so.

    May 18, 2017
  • anon

    new team cleaning at usps.good idea. except the the germicidal detergent being used is being used wrong. For instance 201n is 1 fluid once of germicide in 1 gallon of water. However according to the training for team cleaning 264n is emptied into a 1/2 gallon container but is 6.5 onces of germicide. The package states 6.5 gallons of water for 264n. The usps mistake could be hazardous to employees over exposed 13 times recommended strength from manufacturer portionpac 312-226-0400

    May 02, 2017
  • anon

    I have jumped through all the hoops, tests, training, interviews... and STILL HAVE NOT BEEN HIRED. This year, in ALABAMA, i have applied for 15 jobs, been interviewed 5 times, ....AND STILL NOT HIRED. I was told that VETERANS get a preference in the hiring process. This is a LIE. As I said, I have taken all the tests and passed, have my DD214 present at every interview, and STILL have not been hired. I believe that a WHITE MALE VETERAN has NO chance of getting a job with the Post Office. I need to pay bills and feed my family, but SERVING MY COUNTRY FOR 6 YRS, means NOTHING to the USPS. PLEASE, I am not the only VETERAN that has went through this in AL. I have talked to others that are LOOKED OVER, and passed up for younger people that have yet to experience life. If YOU REALLY CARE ABOUT VETERANS, as your web-site SAYS, HOW ABOUT HIRING US IN ALABAMA???

    Apr 22, 2017
  • anon

    I just moved to a new house and my mailbox door is always open. It closes very tight so I don't know why it keeps being opened. Even on Sunday. The neighbor's is right next to mine and is always closed. I am expecting a very important document this week and afraid it will be stolen or blown away. Saturday was a highly windy day (we've been having several all week) and I don't want this document t come up missing. Also, I haven't received any mail for the last couple of days. I just had my debit card compromised and am waiting for a new one. It was mailed April 7th. My address is: 2102 Sun Cliffs Street, Las Vegas, NV 89134. My mailbox door has been opened at least 3 or 4 times this week.

    Apr 10, 2017
  • anon

    I have been a postal employee since August of last year and everyday we have a truck that comes from the San Antonio distribution center with packages for ours and several other cities. Every day for the last few months Rocksprings Texas receives packages for Laredo Texas, then we have to sort those packages out and send them back to San Antonio for them to send back out, I am really concerned about how much time is spent by performing all of these transactions, and the fuel that is used to move these missent items. It seems that the scanners that we use should be sending the information back to someone to let them know there is an issue but it has not been fixed.

    Mar 14, 2017
  • anon

    We have a parcel post worker that does not ring your bell when delivering a package. What he does is to rap 'lightly' on the door instead. Of course if you're in another part of your home, you have no idea he even came to your door because you did not hear him! His reason: he says that he does he is afraid of "disturbing" people (he was once yelled at by a grumpy old lady who was sleeping); who might be either asleep or otherwise busy. Can you believe that? A postal worker who is afraid to deliver packages! Unbelievable! So, what does this mean for us? Well, we now have to walk to walk or take a bus to the Post Office to pick up a package that he could have simply delivered. (Apparently, they no longer re-deliver these days). This is definitely a huge inconvenience -- especially for our elderly neighbors. Someone needs to get him to do his 'complete' job.

    Sep 12, 2016
  • anon

    Afraid of telling the truth about what is going on within the USPS and our stations. Wrongful doing of management, union, and higher ups. Employees taking the brunt of it all with the Higher UPs and management are on the war path. People afraid of going to the union, afraid of filing claims for on the job injuries, afraid of making mistakes and the list goes on. Employees getting away with many things that call for removal. Employees are afraid to speak up for the most part.

    Jun 13, 2016
  • anon

    I live in the Potomac Yard, Alexandria VA are in one of the new apartment buildings, and the level of service from the USPS worker assigned to the building is horrible. The previous mailman was friendly and answered questions about mail service especially when one is out of the country (mail accumulation policy). The worst part is waiting for a package only to find the mail lady is sprawled out in my lobby having lunch and watching TV. Can this be addressed? If you ask her about packages or mail she is extremely rude. Is this part of USPS protocol? I have complained to the buildings management and they have addressed it with her to no avail.

    Mar 30, 2016
  • anon

    the quality of service the us post offices provides has certainly declined through the years. A " I dont care attitude is obvious." Specifically, forward mail request. What a joke. I have received mail postmaked Nov. 2015 and rececived it at a forwarding address in Feb. 2016. Mail postmarked dec 2015 and received Feb 2016. Also a personal friend has experienced the same issue. receiveing mail months after the initial post mark. in-addition I have spoke with some business concerning receiving various parts ordered. Either days beyond expectation or not received at all. This is not because of wrong or incorrect address. It purely lies on the backs of the people working at the postal distribution centers. normally the local office does the best it can, given what they have to work with. It appears management is not concern with quality. This complaint may not get any changes or even get to the right person but I was compelled to tell someone in your organization if they dont already know, the postal organization sucks and is a dying company. Too bad because it was always part of the backbone of the united states. We have no other choice (at the moment) but to deal with it. We shall never except sloppiness or no attention to detail. Thank you for at least reading this. John

    Mar 09, 2016
  • anon

    I recieved a package that was as per label to have 3 watches, when I got the package it was torn open, and only 2 watches was inside. I have alerted my postman about this, showed him the shipping package ( plastic envelope) and the opening up it. I did ask that perhaps it might have fell inside his truck. I also showed him the type of package watch that would have been in the package. I do believe that Steve is one great postman and I do not want to shed any doubt on him in any way. In my opinion the package looked like maybe was caught in something and then pulled so that the package ripped open. If you would like a picture of the package, the shipping label, and a picture of one of the contents (watch) I will provide. The value of the watch was $22.00, I know not a great deal, but now a present short and princlible Please Advise me in this matter

    Dec 14, 2015
  • anon

    Suspicion of passport stolen during "tracked" delivery # 9114 9999 4431 3872 0739 02, case # CA125527754. Details follow in message intended for Customer Service previously contacted by phone: Good morning, Ms. Sharon (if this message is lucky enough to reach you), or one of your hopefully equally helpful associates, I hope you all had a happy holiday and a delicious meal yesterday. Many thanks for your reply of Tues., Nov 24 at 10:06 AM regarding item 9114 9999 4431 3872 0739 02. Several times the following day, Weds, Nov. 25, I followed your advice and attempted to call a supervisor at 305-637-4787, letting the phone ring for 10 minutes each time before being cut off. I cannot understand how your system can show “No Such Number” when, until the envelope disappeared on Nov 9, it had an accurate tracking number. What is the number of the address to which delivery was attempted when it was sorted and went “Out for Delivery” on Nov. 9? What is the number of the sender´s address to which it is being returned? Surely this information must be on record and the alleged inacurate addresses must appear somewhere! Nowhere in my increasingly voluminous email correspondence is there any note of address(es) of the intended sender or recipient. Until the close of business Nov 25, neither of us had received the Priority Mail envelope containing the new passport. I cannot help but wonder if it could have been stolen by person or persons often in South Florida news recently accused of stealing and falsifying documents in connection with illegal immigration. I will be in touch with the Consulate General again Monday afternoon. If they have nothing new to report, could you offer advice as to what should be my next steps? Thank you in advance. Best wishes, Bill Williamson On Tue, Nov 24, 2015 at 10:06 AM, eCustomerCare National <ECCADUSER@usps.gov>wrote: Dear Mr. Williamson, This is a response to your recent inquiry regarding item 9114 9999 4431 3872 0739 02. As of November 24, 2015, our system shows that this item was scanned "No Such Number." This indicates that this item was returned to the sender due to a bad address. However, you may contact a supervisor at 305-637-4787, and request with them to physically check their return to sender mail for the item. Unfortunately, we have no further information on this mail piece. Thank you for the opportunity to address this matter with you. Sharon Consumer Affairs United States Postal Service 305-470-0890

    Nov 27, 2015
  • anon

    In my facility, I often see manipulation of clock rings by employees that are illegally stealing night differential pay. Those dollar amounts possibly added up to millions of dollars in my 18 year career.

    Oct 27, 2015
  • anon

    Hi JB, please file a hotline complaint for your allegations under the "contact us" drop down. We take time and attendance fraud quite seriously.

    Oct 27, 2015
  • anon

    This morning, Tuesday October 20, 2015 at around 9:45 am, I encountered a vearing USPS truck ( labeled MPS5) on I-495W in Alexandria, VA. I witnessed the driver weave in and out of his/her lane and come very close to hitting both 18-wheelers and passenger vehicles. The driver was obviously not paying attention to citizen safety, and management might want to manage this danger.

    Oct 20, 2015
  • anon

    Sometimes I want to report a hot tip but I forget what it was before I can write it down.

    Sep 30, 2015
  • anon

    I'm not allowed to have a cell phone in use where I work. My carrier walks and talks with a Bluetooth earpiece. I heard someone talking and looked out to see her blabbing away on my front steps. After which I received no mail.The past couple of years have been marked with poor service and receiving bundles my neighbors mail. It has been an array of different carriers but all the same quality service. I have also witnessed them delivering in the dark way past 6pm in the winter. I did go to my local Post Office and they gave me a phone number to call between certain hours and to talk to the delivery supervisor. That phone was perpetually busy everyday....more like off the hook. Beth Watson West Goshen ( PA) Township

    Sep 10, 2015
  • anon

    Hi Beth, Best thing to do would be either to call your local office of consumer affairs – available on usps.com -- or file an online complaint with our hotline, available at uspsoig.gov. Thanks.

    Sep 14, 2015
  • anon

    “If you see something, say something.” It is both a right and more of a responsibility as a good citizen.

    Sep 08, 2015

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