Compounding the Problem

Customized service. It’s the buzz in many industries, and considered absolutely necessary for success in the delivery industry. So it might seem strange to hear about one area where customized service is both expensive and, sometimes, dangerous: the compounding pharmacy business.

 

Forgone Baby Gone

Imagine this: your cousin lends you $1,200 to start a little business and you have 42 years to pay him back, interest free, at $29 a year. No penalties kick in if you don’t pay him each year and there’s no interest on the debt. 

In the 1990s, Congress arranged that type of deal with the U.S. Postal Service.

 

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Recent Comments

  • 1 day 8 hours ago
    I am trying to imagine this training for a customer service supervisor. They could role play bullying a probationary CCA to stay on the street. Then figure out the math for paying back a carrier in...
  • 2 days 5 hours ago
    I receive Hatch Act training pretty regularly, but I don't think I've ever had any ethics training. Once a year or so there is a quick stand-up on gift acceptance from customers but not...

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