Informed Visibility Is Critical

When it comes to mail, customers want visibility — that much is clear. The U.S. Postal Service’s answer is the Informed Visibility (IV) data analytics platform, which provides customers with full visibility for all mail and packages.

The Postal Service is leveraging this system to compete in today’s marketplace to gain customers’ confidence that mail is still a relevant form of communication. So, it’s an important investment.

 

Savings Not Delivered

It’s hard to argue with the rationale behind rightsizing the postal network. With mail volumes in decline, it made sense for the U.S. Postal Service to see if it could consolidate facilities and equipment.

That’s what USPS did from 2011 to 2015 as part of a two-phased network rationalization plan when it consolidated 223 facilities. As part of Phase II, the Postal Service also revised its First-Class Mail service standards, eliminating overnight delivery for single-piece FCM and shifting some FCM from the two-day service standard to three days.

 

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Recent Comments

  • 1 day 9 hours ago
    I am trying to imagine this training for a customer service supervisor. They could role play bullying a probationary CCA to stay on the street. Then figure out the math for paying back a carrier in...
  • 2 days 6 hours ago
    I receive Hatch Act training pretty regularly, but I don't think I've ever had any ethics training. Once a year or so there is a quick stand-up on gift acceptance from customers but not...

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