Customer Experience Is Key to Success

The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.

The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.

 

Emergency Suspension Process

In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.

U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:

 

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Recent Comments

  • 1 day 9 hours ago
    I am trying to imagine this training for a customer service supervisor. They could role play bullying a probationary CCA to stay on the street. Then figure out the math for paying back a carrier in...
  • 2 days 6 hours ago
    I receive Hatch Act training pretty regularly, but I don't think I've ever had any ethics training. Once a year or so there is a quick stand-up on gift acceptance from customers but not...

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