Keep it Clean… and Safe

We hear a lot about the U.S. Postal Service’s brand. And rightfully so. The brand is among its most precious assets.

The post office lobby is certainly a lens through which the customer views the brand. A post office lobby is the principal business office of the Postal Service and often the only close-up look at postal operations that many customers get. Its appearance directly affects the Postal Service’s public image.

 

Neatness Counts

Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.

 

Pages

Recent Poll

Number of packages you returned or plan to return post-holidays:

Recent Comments

  • 3 days 13 hours ago
    I agree. Safety is definitely an issue. My mail doesn't come until 7:00pm at least 3 to 4 times a week. Sometimes I get other people's mail or I don't get any at all. A neighbor a...
  • 3 days 19 hours ago
    Yeah, surely it is very weird that tracking is available for Registered Mail to/from Germany, but to Poland it is not available, while at the same time a much cheaper service First-Class Package...

Monthly Archive