Image Is Everything

There’s no denying it: Looks matter. Appearance creates a first impression that is hard to erase. And when you’re talking about postal retail facilities, how they look is essential to the U.S. Postal Service’s business.

Unfortunately, too many retail facilities have fallen into disrepair.

 

Neatness Counts

Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.

 

Pages

Recent Poll

How many packages would you say you’ve returned in the past year?

Recent Comments

  • 35 min 33 sec ago
    Hello how are I was supposed to have a cashier check from pnc National Bank that was supposed tobe mailed out too me from Pittsburgh PA. And I never gotten my mail
  • 5 hours 11 min ago
    Why was a hold in the amount of $39.95 placed on my credit card to complete an online change of address?!?! It is supposed to be ONE Dollar; yet, a week later, I still have a $39.95 hold on my...

Monthly Archive