Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:

 

Keep it Clean… and Safe

We hear a lot about the U.S. Postal Service’s brand. And rightfully so. The brand is among its most precious assets.

The post office lobby is certainly a lens through which the customer views the brand. A post office lobby is the principal business office of the Postal Service and often the only close-up look at postal operations that many customers get. Its appearance directly affects the Postal Service’s public image.

 

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Recent Comments

  • 1 day 1 hour ago
    yall are wack. been on hold for 1hr and 10 mins when my est wait time was supposedly MAX 1 hr and 7 mins. i hope amazon runs yall out of business.
  • 1 week 5 hours ago
    I think the USPS does a good job. But, I've noticed still not aware of security and safety risks of the mail today. It is very easy to mail anything to harm anyone. Specially in the elderly and...

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