What do Millennials like? That’s the 43 million hits question — as in Google hits. And that’s a pretty good indication of just how focused businesses are on this generation and its rising economic power.
From the consumer’s perspective, the best possible result of calling customer service is a short conversation that resolves the issue. From a business’s standpoint, preventing that call in the first place is the ultimate goal.
Of course, no product or service is perfect, so customer...Read More