Photograph of a person writing on a clipboard at a Post Office retail facility.

The U.S. Postal Service has more work to do to improve retail facility conditions and to fix potential safety and security problems.

That’s the gist of our recent “capping” report, which summarizes findings and recommendations on our series of audits on retail facility conditions conducted last year in all seven of the Postal Service’s geographic operating areas. We identified poor and unsafe conditions at all but one of the 149 facilities we visited, including problems with appearance and employee working conditions, as well as roof, lighting, and wiring issues and other safety and security concerns.

In the capping report, we note USPS has made progress toward addressing our recommendations, but hasn’t made all the necessary facility improvements to date. We conducted follow-up visits at several facilities, including 10 with significant security and safety issues that remain unresolved. At another 49 facilities, nine either did not provide evidence or provided insufficient evidence that management had remediated the identified conditions.

Facility condition issues continue to occur for a handful of reasons, our report notes, including budgetary constraints; management overlooking facility conditions to meet operational needs; employees being unaware of the consequences of not adhering to policy or adequate facility upkeep; or the need for additional training and oversight.

We recommend that USPS develop a robust training program and communication plan to holistically address facility condition awareness, protocols, monitoring, and reporting. We also recommended the Postal Service establish an oversight mechanism to ensure safety inspections are completed accurately and deficiencies are addressed timely.

As noted in past blogs, the post office lobby is seen by many customers as the principal business office of the Postal Service. Its appearance directly affects the Postal Service’s public image, which in turn impacts the USPS brand.

We will now look at processing facilities nationwide. The safety, security and cleanliness of these facilities is also important.

Have you seen improvements at your local post office?

Comments (13)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

Leave a comment

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.
  • anon

    The post office at 8185 Via Ancho Road Boca Raton, Florida 33433 on the outside is a total disgrace. The sidewalks are filthy, the lawn has not been cut is ages, and there weeds growing up in the parking lot. This place looks like an abandoned property!!!!!!! It really is terrible!!!!

    Jul 14, 2018
  • anon

    Hope something will be done thank you

    Jul 13, 2018
  • anon

    They never wash the yellow bags! Ther is blood, oil and you smell fuel on them when working!

    Jul 12, 2018
  • anon

    Hello, Sheila. Thank you for your message. You can notify the United States Postal Service of your concerns on the USPS website's "Help" page. Click "Email Us" then "Postal Facility".

    Jul 12, 2018
  • anon

    Hello there. Our local Post office in Silverton, Oregon is in disrepair, especially cosmetically around the grounds. A local group I'm helping to organize has been talking about helping out with rakes, hoes, trimming tools, and manpower to help at least trim bushes, pull weeds, put down bark dust, and cleaning cobwebs and dirt off of the building. All we want is the ability and permission to help. But another local club, the Silverton Rotary, has been told in the past that this would be considered trespassing and is not allowed. So the crux of my question is-how do we get permission, and do we really need to fear for our personal freedom to help? Our local Postmaster has not been responsive to my offers of help in the past, either. Thanks! Brian Aust

    Jul 12, 2018
  • anon

    Hello, Brian. Thank you for your message. You can notify the United States Postal Service of your concerns on the USPS website's "Help" page. Click "Email Us" then "Postal Facility".

    Jul 12, 2018
  • anon

    Please provide new postal signs for tbe Debary, FL Post Office. The condition of these signs give the impression of a needy community that ahows no care.

    Jul 11, 2018
  • anon

    Hello, Denise. Thank you for your message. You can notify the United States Postal Service of your concerns on the USPS website's "Help" page. Click "Email Us", "Postal Facility", then select "Lobby Appearance" in the pull down menu.

    Jul 12, 2018
  • anon

    Though I had to read to the end to see recognition for the need of employee training it was good to see. I do believe employee training would significantly reduce problems and increase new improvements.

    Jul 10, 2018
  • anon

    Dont use the USPS, They will steal your money from the envelopes and then tell you to lodge a complaint online. Use Fedex or UPS and just put USPS out of business because they hire thieves and cant do anything about it!!!

    Jul 09, 2018
  • anon

    Thank you! They steal packages here too. They go into the regional facility and never leave. And they refuse to fix the problem. Boycott USPS is what I say.

    Jul 12, 2018
  • anon

    City of Cibolo Post Office needs to be addressed as neighbors are getting each other’s mail and sometimes mine is getting sent back to sender. Supervisor will not address as he says he can’t do anything. This is very serious business.

    Jul 09, 2018
  • anon

    Hello, Deborah. Thank you for your message. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline. You can access the online complaint form at https://www.uspsoig.gov/form/file-online-complaint. This will allow us to look into the matter for you.

    Jul 12, 2018

Recent Comments

  • 22 hours 9 min ago
    I sent a money order, on the second day. I am scared that they may take the money order but say they received my package. can I get proof of delivery by signature?
  • 1 day 14 hours ago
    A few years ago I had a tracked parcel that was lost and insured and it was never found nor did I get reimbursed on the insurance and the lost package was an expensive briefcase with items totaling...

Share this post


Monthly Archive