Our blog from nearly five years ago about the U.S. Postal Service moving into Sunday package delivery remains among our most viewed and popular blogs. It seems Sunday delivery’s time had come and the continued growth in USPS Sunday delivery hubs certainly supports that assessment.
Postal Service Sunday operations are performed at designated hubs, which are delivery units set up to accept, sort, and deliver parcels on Sunday destined for addresses served by those hubs. From 459 hubs in March 2014, the Postal Service has expanded to more than 2,300 Sunday hubs at the end of fiscal year 2017.
The Postal Service planned to minimize operational costs for Sunday operations through the extensive use, when possible, of non-career employees, including city carrier assistants (CCAs). In the San Francisco District, however, USPS has had difficulties hiring and retaining enough CCAs, which has resulted in inefficient Sunday delivery operations in that district, our recent audit report found.
Adding to the inefficiencies, internal hub operations related to distribution and delivery processes deviated from the Dynamic Routing Tool (DRT) process, a tool that provides hub personnel with data about estimated street routes and times, and estimated number of parcels and stops for each route, as well as turn-by-turn directions for each DRT route.
Our report concluded that improvements in staffing and adherence to the Sunday Dynamic Routing Tool process could help the district realize significant annual savings.
If you are a postal employee, what improvements for Sunday delivery would you like to see in your district? If you are an online shopper, how important is Sunday delivery to you?