In its five-year strategic plan, the U.S. Postal Service emphasizes the importance of regularly maintaining its facilities. In fact, it outlines an initiative to standardize, upgrade, and realign maintenance operations across field offices to reduce operating expenses.
From the consumer’s perspective, the best possible result of calling customer service is a short conversation that resolves the issue. From a business’s standpoint, preventing that call in the first place is the ultimate goal.
Of course, no product or service is perfect, so customer...Read More