Customer Experience Is Key to Success

The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.

The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.

 

Emergency Suspension Process

In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.

U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:

 
Graphic that reads, "10 year anniversary".

Still Blogging After All These Years

A decade ago, we blogged for the first time – an introduction to who we are and what we do. Our Pushing the Envelope blog was our first launch into social media space. We designed it to engage stakeholders about our work, and about the broader issues affecting the U.S. Postal Service.

 

Safety First

It might not surprise you that dog bites are among the top accidents involving postal workers. After all, dog bites get a lot of media attention and even have a week dedicated to their prevention.

But that’s just one type of accident. Others include accidents involving motor vehicles, falls, and repetitive motion injuries. These risks are why the U.S. Postal Service focuses so much attention on reducing accidents in the workplace. It sets an accident frequency rate goal of 15 per year per 100 employees.

 

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Recent Comments

  • 1 day 21 hours ago
    My if are car is parked in front of my mail box,( and my carrier is on a mounted route) is he still obligated to deliver the mail as long as he can physically reach the mail box?
  • 2 days 6 hours ago
    HCR contracts are a joke. We store there trailers for free...!!! Which dosen't happen anywhere else ? Let alone move there Trailers to there dispatch stalls so they can be loaded for dispatch...

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