Expands the main menu

Breadcrumb

Pushing the Envelope Blog

Shedding a Light on USPS Service Performance

Date: 06/14/21 | Category: Delivery & Collection

You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.

Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.

You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.

We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think

Leave a Comment

  
Your Name
Susan
Aug 6, 2021
Your Comment
I must admit, mishaps have been unusual and rare for me, considering how often I use USPS. Had a pulse oximeter I ordered in the middle of the pandemic disappear between Shreveport and Ruston, La that never arrived in 2020. Had some pajamas I ordered arrive quite late. But those are the only two major sluggish or disappearing packages or mail that I have experienced. All in all our folks do a great job, all things considered. Sorry about your expensive package!

In reply to by Anonymous (not verified)

  
Your Name
Lisa
Aug 20, 2021
Your Comment
Hi did your package ever show up ? I’ve did everything you’ve did .

In reply to by Anonymous (not verified)

     
Your Name
Tara Ridge
Aug 24, 2021
Your Comment
No. They just tell me it's lost. I'm the one that is out the money. They just don't care.

In reply to by Anonymous (not verified)

  
Your Name
Emma
Aug 25, 2021
Your Comment
My package tracking also stops at Shreveport. It's an item I sold on ebay--first class so if lost I won't be able to file a claim:( My case was also closed with no explanation.
In addition, last month I did not receive a package I was waiting for. Tracking said it arrived at my city's post office but was never delivered. Went in person and they said it was basically lost. Ebay seller was nice enough to send me a replacement.
Now I have another item I sold that has been "stuck" in Shreveport for 2 days--I'm so worried it will not arrive either!
I do understand that due to pandemic they are maybe understaffed, so mail might be slow. But how do packages just get lost? Frustrating:(

In reply to by Anonymous (not verified)

Your Name
Belinda Francis
Jul 27, 2021
Your Comment
USPS package sent from NY on 29 May 2021. Teetered about in NY for 4/5 days before making its way to USPS Miami facility. Supposedly left the Miami facility for the Cayman Islands on June 8 2021 (the flight to Grand Cayman is approximately 1 hour). Package has not arrived in the Cayman Islands to date. I've been told by a rep that the package was low priority (unbelievable) and does not have tracking for the international leg which was not communicated to the person sending the package. No one can tell me where the package is. The option chosen was for the package to reach to its destination within 5-10 business days and its now been 2 months thus far. How difficult is it for someone on the ground to check where the package is? Surely there are checks and balances to see where and when a package leaves a facility and to determine who signed off on it especially if it is exiting the country (customs??). Interestingly the local post office here was able to confirm that the package has been scanned twice since it supposedly left the facility in Miami so something clearly went wrong somewhere, 2 months and still waiting. Extremely disappointed and will definitely not recommend USPS to friends and family.
  
Your Name
Holly
Oct 28, 2021
Your Comment
I feel you! I sent a package from North Carolina to the UK on 7 September, and for some inexplicable reason, it's been routed to the UK via SHANGHAI!! WTF? In what insane world is the shortest distance between NC and the UK across the North American continent, across the Pacific, and now, if I'm very lucky, across all of Asia and Europe?

It's been nearly 2 months since I mailed the package, and heaven only knows when -- or if -- it will arrive in England. The USPS is shambolic.

In reply to by Anonymous (not verified)

Your Name
Donalie Benyak
Jul 23, 2021
Your Comment
I have always trusted the mail service, I don't trust doing business online, but I may be forced to do so. I mailed my payment to Commenity Bank on June 19th. When I received this months bill I had a $29 late fee. When I checked my bank records the payment had never been delivered. Not only did this cost me money, it puts a back mark on my credit rating. If I can no longer trust the mail service I will have to start doing business online.
  
Your Name
Tere
Dec 31, 2021
Your Comment
We mailed package paid for next day delivery than when it took two weeks they said sorry, but they were happy to take the increased fee for mailing it for next-day arrival!!!!!!!!!

In reply to by Anonymous (not verified)

  
Your Name
Tere
Dec 31, 2021
Your Comment
After getting a disconnect notice today, because never received mail I finally signed up for paying online. It cost me $2.95 for each bill, but at least I will not have to depend on the USPS to get my mail in my mailbox, especially first-class mail!!!!!!!!!!!!! BYE BYE USPS!

In reply to by Anonymous (not verified)

Your Name
Ron
Jul 21, 2021
Your Comment
I have been trying to get a replacement mailbox key and website instructs me to fill out a form 1094 and pay fee. Then after searching for the form on the USPS website, it is not listed. Then when you search the help menu it directs you to call the local post office, which I have been trying to call for two days and the phone is busy. For the sake of God why is this so difficult.
Your Name
Sandra G Bell
Jul 14, 2021
Your Comment
I filed a priority mail missing package report and was told it was "somewhere in the distribution system" and that it "would be delivered sometime." I was also informed that no mail is guaranteed to be delivered. Why spend money getting priority mail when it is not going to come in 3-5 days or ever!
Your Name
Anonymous Employee
Jul 10, 2021
Your Comment
Accountable mail and endorsed packages for return are sitting in the 23225 office well beyond the return window. Some currently dating back to May 2021. I believe an audit needs to take place as this is poor customer service, the clerks are not doing their jobs, and Management does nothing to rectify it.
Your Name
Russ
Jul 8, 2021
Your Comment
This is as close of topic I could find to ask this question. For 30 years I have lived at the same address, and always received the weekly grocery flyers on Tuesday. I also had the same postman for nearly all that period. Since he retired, we've had numerous postal issues. I was told it was considered a 'training' route now. OK, I can understand some adjustment period. As well as pandemic issues recently. But we've had the same delivery person for a year or so now, so the training should be done. And yet, most weeks I don't receive the flyers until Thursday, and in some cases Friday. And instead of having the mail before noon, now it's often 7, 8 p.m. or later. So 8pm Friday is not a good time to check for Friday only sales, or Weds-Friday sales. I could believe the publisher or store didnt have the material ready on time. But ALL the stores? Little things make big differences to customers.
Your Name
Hayley Itczak
Jul 8, 2021
Your Comment
In our subdivision (85295 Gilbert Arizona), we constantly are having to reach out on our Subdivision facebook page to locate our own packages! It is always USPS that puts in the wrong mailbox, never receive my packages at the right front door. My neighbor just delivered a package again to me that was delivered to her front porch. Our addresses are on the porch were the packages are left, so no excuses on that. However the boxes are numbered and I know that can be confusing but if it is this HUGE of a problem where daily we are having all of us neighbors dropping packages and mail at each others house, then something NEEDS to be done!
Your Name
Treva mcmaster
Jul 8, 2021
Your Comment
Not receiving very important bills, and bills mailed 3 weeks ago from south central Pennsylvania to go to close to Philadelphia and reading , Pennsylvania are still not there after 3-4 weeks! Contacted local post office there no help. Where are our bills going and whose to blame. Don’t trust postal service at all will paying bills at locations in person ,hell with postal service. And they want more postal increases. No!,,,, July 2021. Pandemic is almost over.
  
Your Name
Tere
Dec 31, 2021
Your Comment
I have not had first-class bills delivered to me all the time. It happened so many times over the years that I was putting notices on my phone. Had credit score hurt and late fees. However, today was the first time I had not received an electric bill...disconnect notice over holidays with the coldest temps of the year makes you realize enough is enough. I will pay the extra $35 a month to get all my bills paid online! JUST get rid of the USPS, it is useless!

In reply to by Anonymous (not verified)

Your Name
Robert Ward
Jul 6, 2021
Your Comment
Ordered an item from e-bay and, according to the tracking number, it has sat stagnant at the Jacksonville, FL network distribution center for several days. It seems that any item that I order that has to go this route gets held up at this facility. Quality control???
Your Name
Patricia Forbes
Jul 4, 2021
Your Comment
I mailed a birthday card from Gilbert Arizona to Phoenix Arizona eleven days ago and still not there.
Your Name
Karlene Ewing
Jun 30, 2021
Your Comment
mailed an envelope to Kansas today, June 30th. at 9:10 AM The the young man was very helpful and explained all my options. Very nice experience.
Your Name
Michael McDonald
Jun 29, 2021
Your Comment
We were told an IRS refund check would be mailed on May 7. We are having our mail forwarded to a Michigan address. This usually adds a week to the delivery time. Now it is the 29th of June and no check. Very disappointed in the U.S. Mail
Your Name
Tamra Pare
Jun 28, 2021
Your Comment
This is not a complaint but a compliment! I want to commend, compliment, & most of all thank our weekly mail carrier, Tracy Sutton,for being very thorough, friendly, & on the ball with her job!!!! She is an amazing person,mom,& worker for the USPS! I hope yall keep her working at the CARBON HILL, AL post office! We recently have been having a problem with receiving our mail. At times we have either recieved it a month late or two pieces in one envelope. Someone said they believed it was her doing it. I have known her since we went to school together (1984) & knew that was false. I signed up for informed delivery & informed the person who had said this. That person seemed to be very upset I did this. I knew right then the mail would get to us on a timely matter. If it continues to be a problem we plan on reporting the person(s) before they have a chance to make a false accusation against Tracie. Keep up the great work Tracie and know that we love ya and have never nor would ever think you would do us wrong!!!!
Your Name
Curtis Vick
Jun 28, 2021
Your Comment
Nearly every package I have incoming to my residence is late well beyond what it should be! The pandemic is no longer a reason not to have better customer service! It is now an excuse! In a typical business if you cant deliver on a promised product you find away to make sure your customers are taken care via refund or some sort of offer to compensate your patrons for the lack of service you provide. If you cant deliver on what you promise you should lower your rates. The more I pay to have a product shipped the more I expect. I have had now approximately 7 time sensitive mail deliveries arrive late because of the USPS. On was a fathers day gift for my father that arrived damaged by the USPS. Its time for you all to stop this nonsense either you should lower your rates to match the lack of performance you are delivering or figure out how to get people their packages on time! Maybe you should sub contract Fedex or UPS they seam to be getting it done or maybe its time to look at the leadership in the USPS system fire a couple of them and I bet things will change making a 300k plus salary and delivering a 10K salary service doesn't cut it!
  
Your Name
A.B. Miller
Jul 6, 2021
Your Comment
Welcome to an alternative universe: "Government Land"... Where no one is ever held to a higher standard.. personal growth is frowned upon.. and no one is can ever be held accountable or fired. Where every employee now has the RIGHT... to be Unqualified.

In reply to by Anonymous (not verified)

     
Your Name
Tere
Dec 31, 2021
Your Comment
But I thought the USPS was taken out of government hands????? May be time to go back. I remember my postman was well-groomed, in pressed uniforms and walking to deliver the mail. They knew everyone who lived in every house! they were a joy to see and everyone loved their postman ( I guess I should say post individual). Kids actually looked up to a post-delivery person like a police officer or firefighter...oh wait NOW I know what is wrong!

In reply to by Anonymous (not verified)

  
Your Name
kk
Nov 1, 2021
Your Comment
From what I read online, the law will not allow any competitors to distribute mail unless they charge at least 6 times as much as the USPS rates because the USPS wants to force the public to use them so they can have a monopoly over mail delivery. So we are forced to put up with their continued slide downward with horrible service, no accountability within the USPS system and total mismanagement unless the people get so fed up with it that they get lawmakers put an end to the USPS so it can go privatized, and just put caps on what they can charge. At least if privatized, there will be accountability to keep employees on the up-and-up with their performance or they will get fired. When there's to punishment for dereliction of duties, it runs rampant like a disease throughout the whole USPS to where it implodes and nothing gets accomplished and all of society is screwed. This is what happens when you let government run everything. It gets too big to where nothing can function efficiently.

In reply to by Anonymous (not verified)