Shedding a Light on USPS Service Performance
You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.
Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.
You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.
We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think
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Excuses, excuses. Is it going to take people dying, like at the VA, while managers committed fraud so they could get bonuses?
Or will it be disbanded like Mass. State Police Troop E, where 29 troopers and management systematically stole $millions from taxpayers by submitting fake traffic tickets and false time sheets?
There is not now, nor has there ever been a government agency that wasn't rife with waste, fraud, corruption, and incompetence.
The USPS is just the latest under scrutiny because it has gotten so bad.
It SHOULD be privatized because it has proven that it is an incompetent, inefficient waste of taxpayer's money. And before you say it-No, it isn't self-sufficient. It takes $millions from taxpayers every year.
How can an agency be so bad, but everybody who works there gets a taxpayer-funded lifetime pension after working only 20 years?
How is that justified?!
I never understood trying to justify the unjustifiable.
We have a great neighborhood. It’s a little quirky, but very welcoming. We seem to get a new mail carrier every few years, and it takes time to learn the route. When that happens, there is usually some initial confusion which provides another opportunity to meet our neighbors in line at the Airport Post Office or walking the misdelivered mail down the street to the correct recipient. We understand this and take the time to let the new carrier know that they are appreciated, and that we have confidence that they will learn the route. The circumstance generally provides a laugh and a reminder that we love our quirky neighborhood. We are well past that with our new mail contractor.
An interesting thing happens when neighbors get to spend several hours a week in line together. We compare notes. This week, the stories were the same: “I got another notice of attempted delivery, but I was home, can see my mailbox, and there was no attempt.” “I know I don’t have a slip, but no slip was ever left in the mailbox, and the MyUSPS notice says I have to pick it up before it gets sent back.” “This would have fit in my mailbox.” “Here is a photo of my mailbox/driveway, it’s so clear and accessible you could get a semi in there.” And, “I can only take so much time off work to come down here for this.”
If the carrier isn’t going to deliver packages, they need to be honest about this. Bid the contract that way, and leave our packages where we can pick them up. At what point does it become mail tampering when our packages are held hostage in a car for up to a week? At what point does it become fraud to falsely claim “attempted” deliveries?
That said, a thank you is owed to the fantastic and consistent staff at the Airport Post Office. In the decade I have been using this branch, the staff have consistently remained helpful, knowledgeable, courteous, and conscientious. You are a pleasure to see, even if I would like to be seeing less of you…
If this carrier was an employee, they could receive further training/instruction, or be disciplined/replaced. Since this is a contractor, the only apparent solution seems to be terminating the contract on the basis of failure to meet the contract specifications, or worse, fraud.
Thank You.
The USPS has nosedived down to one of the least reliable companies in business today. It's no wonder there are phrases like 'gone postal'. If I worked for such an abominable company, I'd go postal too! Stick to letters, USPS. Leave the parcels to Fedex and UPS. You can't handle that business.
No customer support.
No responsibility.
This is embarrassing...