- Project Title:
- Mail Processing Operations at the Roanoke VA P&DC
- Start Date:
- Tuesday, July 5, 2016
- Estimated Report Release Date:
- January 2017
In an effort to align its mail processing infrastructure with declining mail volume, the Postal Service has consolidated some mail processing facilities nationwide. Before starting a consolidation, the Postal Service must evaluate service standard impacts for all classes of mail and consider issues important to local customers. Some mail processing operations at the Roanoke, VA, Processing and Distribution Center (P&DC) have been consolidated into the Greensboro, NC, P&DC. We plan to determine whether this move adversely affected customer service. We will also evaluate whether a business case existed to support the consolidation.
- Have you been affected by mail processed at the Roanoke, VA, P&DC?
- If so, what was your experience like?
Update: The Office of Audit Network Processing Team would like to thank everyone who took the time to post feedback regarding service issues in the Roanoke, VA area. We expect to issue a report in January 2017 on service issues in areas containing ZIP codes 240, 241, and 243.