The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (726)

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  • anon

    I've called the one in Greenville probably 12 times today and they NEVER pick up. They haven't delivered my package I needed a while ago for 8 days straight. It's just been sitting there in the facility I presume, lost.

    Nov 04, 2016
  • anon

    I am trying to find out who a priority envelope was given to at 4:34am at a post office In zip code 43216, No one knows. It was suppose to be delivered to the Ohio Attorneys office and so far no one has any information as to its whereabouts. USPS Tracking ends at the post office. Did it go to a USPS employee or who? Where do you turn for help with a matter like this?

    Nov 02, 2016
  • anon

    I would like and need to know if there has ever a postage stamp bin made and came into circulation about Snowshoe Johansson that carried mail in the Winter times from Placerville California to the Nevada gold and silver mines near Carson City Nevada. He did this in the 1875 years packing 60 to 80 pound of mail and traveled on 10 self made skis. With incredible interests I wait for your response! Sincerely Rene Thoeni

    Oct 30, 2016
  • anon

    I was mailing a insured package in the main post office in burgettstown pa. The bald man that helped me was very helpful kind and courteous thank you so much I'll send all my packages United States Post office God bless you all. He should get a raise.

    Oct 28, 2016
  • anon

    “Thank you for your comments. The OIG is an independent agency of the Postal Service and many of these issues fall outside of our jurisdiction. However, we do read all blog comments and pass on relevant information to our auditors and investigators. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, 1 (800) 275-8777, or to file an online complaint with Customer Service (and for frequently asked questions), go to the USPS Website and enter "Customer Service Help" in the search function.

    Oct 28, 2016
  • anon

    I subscribed to premium mail forwarding for several weeks. ________________________ Last year when I did this, the final delivery was skipped and the mail was forwarded one week later, arriving at the temporary address after I got home. I had to have the PO at the temporary address retrieve the parcel and send it to me. No refund, of course! Bad enough, right? ________________________ NOW, once again using the premium forwarding service, the accumulated mail package label has been bungled. Over a week since it was sent, it is now stuck in a black hole / endless loop in San Francisco (94188). Here's some of the tracking report, showing the package was returned to originating post office (Santa Rosa), then returned to San Francisco, and now has been bouncing around the San Francisco facility for a full week, with no end in sight. _________________________ Supervisor in Santa Rosa expresses only "there's nothing I can do", so apparently my mail will never leave San Francisco (or perhaps they will send it to the temporary address as soon as I head home. Clearly, when automated handling goes awry, humans have to step in and correct it. This incompetence is outrageous and maddening. Furthermore, USPS apparently offers no method to present a problem and have it solved, short of legal action ________________________ Departed USPS Origin Facility SAN FRANCISCO, CA 94188 October 27, 2016 3:19 am xxxxxxxx The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item departed our SAN FRANCISCO, CA 94188 origin facility on October 27, 2016 at 3:19 am. The item is currently in transit to the destination. xxxxxxxx Departed USPS Origin Facility SAN FRANCISCO, CA 94188 October 27, 2016 3:15 am xxxxxxxx Departed USPS Origin Facility SAN FRANCISCO, CA 94188 October 26, 2016 5:23 pm xxxxxxxx Departed USPS Origin Facility SAN FRANCISCO, CA 94188 October 24, 2016 6:25 pm xxxxxxxx Arrived at Post Office SANTA ROSA, CA 95404 October 20, 2016 8:05 am xxxxxxxx Arrived at USPS Origin Facility SAN FRANCISCO, CA 94188 October 19, 2016 10:08 pm xxxxxxxx Departed Post Office SANTA ROSA, CA 95404 October 19, 2016 7:28 pm xxxxxxxx Acceptance SANTA ROSA, CA 95404 October 19, 2016 3:41 pm

    Oct 27, 2016
  • anon

    City of San Francisco sent notice of parking citation on September 28, I received on October 24. Apparently, the ticket was pass due and/or over 21 days. City of SF not only adds fine fee but also denies my right to protest the parking ticket because passed due date. It is ridiculous rules and lawless to take people's rights. They asked to contact post office and to have them issue letter or something show the delay delivery this ghost letter so they can waive the late fee in addition to allowing me to protest this expensive parking ticket ($71) plus late fee $40 approx. I have tried to call USPS many times the line is always busies and keep you to listen music give you estimate 40 minutes and over one hour. Finally, I was told to call local post office and/or walk to the office. After trying call local office phone number that is posted on line there is no one answers the phone all day along. Then I have to take time off and go to the local office where the manager is on vacation no one take any responsibility they told me they never issue this kind of delay delivery letter or notice. It is like to play tennis balls back and forth. No one takes care of citizens they are want the money no services at all. Now the clock is moving forward, another late fee will be added. I wish that there is God could help our vulnerable citizens who are extremely powerless.

    Oct 27, 2016
  • anon

    My local post office is at 1270 S Alfred St Los Angeles, CA 90035 United States My regular mail carrier is great! Friendly, responsive and seems to always go the extra mile for me and my family. However not all is right in my neighborhood, it seems that we get our mail very late in the day, like 7 or 8 pm. Moreover, there are many many people who deliver the mail, they don't give a d**m about where they put it, its been left with our neighbors, in our plants, on our steps you name it. Most recently, while tracking a package, someone marked my parcel as "Delivery Attempted: Receptacle Blocked" which is nonsense. Moreover, it says it was attempted while myself and my wife were home. This is not acceptable. Now two days after its delivery date, we have not had any mail at all delivered. There seems to be no way to communicate with my local post office, no way to register a complaint, so I am here... USPS needs to be accountable, responsible and timely with our mail. It has deteriorated into a budget second class service behind both FedEx and UPS, both of whom are responsive and responsible with parcel delivery. Its a shame that an institution long respected in this country has become a joke. Don't even get me started on the level of service of USPS if you actually go into a post office. Shame on you.

    Oct 26, 2016
  • anon

    Opened a po box a year ago and have had to complain more than 6 times to the postmaster and assistants at the Shoreline Alameda, Ca office for very bad service, Specially when other prior same po box users mail was left in my box. (Clerks do not read the name on the envelopes they work with.) Wonder what happened to my mail?. No corrective measures taken problem continues. Have not received my money's worth and plan to close po box. (Loss of revenue for USPS) I am sure other customers have experienced the same problems but have not voiced their concerns to you M/M Inspector General. hope you can fix this.

    Oct 25, 2016
  • anon

    Good morning and thank you for making this comment page available, hopefully to make the Post Office Customer Service front line postal workers, more customer friendly. Yesterday (10/24/16), I stopped by the Houston, TX, Post Office at Broadway and 45 to have a very important letter post marked. There was one US Postal worker at the counter; the time was about 12-noonish I waited my turn and when invited up to the counter, I simply stated that I wanted my stamped letter post marked. The postal worker took my letter and place it out of my sight to her left. I repeated that I would like the letter post marked! The postal worker took, what appeared to be a stamping device, and with this device and out of my sight made a stamping noise, presumably stamping my letter! I pleaded for her to allow me to see the post-marked letter, and to my astonishment the postal worker refused!! Yikes!! The postal worker stated "they" were not supposed to post-mark letters, and anyway, the letter would be stamped down-town! She told me to move-on as she had a long line!! The lady, a small in statue African-American person, appeared to be angry and she was most unfriendly and combative in responding to a simple request for my letter to be post-marked. I am concerned that my letter might be tossed-out, or left on the shelf, and not processed! Which at the end of the day will be very costly to me. Please encourage your postal workers to take time-off (a vacation) occasionally, when they have the time, and perhaps this will aid them with patience, tolerance, and a temperament for service. Plus a smile never hurts service! Thank you. V/R, Hoss

    Oct 25, 2016
  • anon

    Useful piece - I loved the specifics , Does anyone know if my company might find a fillable AZ POST Form PH version to fill in ?

    Oct 24, 2016
  • anon

    I frequently use the Patagonia, AZ., post office and I have never had a bad experience at the post office. The postal employees are always polite and have time to say high. I guess there is something to be said about using a small post office. The employees should be commended on their service. You get enough bad press so I thought you should hear about some good employees.

    Oct 22, 2016
  • anon

    USPS is KILLING my business. I ship with USPS because I'm a small business owner and it is not economical to ship UPS or FEDEX. I get orders, ship promptly (within 24 hours) and many of my customers complain that their products are not arriving on time. Sure enough the USPS "proposed" delivery date comes and goes and it looks like the package is stuck in transit. Five more days will go by and then I will get a notification "In-Transit, Delayed". It is ridiculous all of the negative feedback I get for the item not arriving on time when I shipped it before time. I wish the customer could rate USPS and not my company!!! In my book USPS gets a -F score in all categories.

    Oct 21, 2016
  • anon

    I made an order to intercept a package and redirect it. Worthless USPS worker scans my package as 'delivered' even though it's not. I get an email saying they are processing the redirect, which is only two miles on a map. I think 'great, I'll get it soon'. Another week goes by, and I get no package. I file an inquiry to search for the package. Some lady calls me and says 'we'll look for it'. I never hear from her again. At this point I'm assuming the package is stolen. This is the single worse experience I've ever had with a carrier. They are worthless union employees who are thieves and the parasites of society. I will never deal with them again.

    Oct 20, 2016
  • anon

    I've had two bad experiences with the automated phone system and USPS's accountability while trying to get help finding a package that was delivered to the wrong address (which was my old address; yet, all of my mail should have been forwarded to my new address). The first attempt took multiple calls on my end to finally be automatically patched through to a customer service representative when it should have been an option in the first place. After receiving a case number from the very kind and professional customer service representative, I received a case number, and I was told I would receive a follow-up call. I received the follow-up call from another representative who told me they were working on trying to contact the courier to see if my package, that didn't get properly forwarded, was retrievable. But I did not receive a follow-up call confirming whether the package was lost or not, nor any advise on the next steps to take. Again, I called the customer service number. Through that service I was told my case had been considered "resolved." I never received a call relaying that to me, nor my package. This time around, via the automated phone system, I was not connected to a customer service representative. A specific issue I experienced with one of the automated phone options was when I was prompted to provide the spelling to my name -- for some reason it accepted my last name but not my first, and it would not move past this point. I decided to attempt to call a local office - several had busy tones, and one call was answered with no greeting and then dropped (tried three times). I finally got through to one person who told me she was a contractor, but was unable to help me other than providing me with another busy number (no call waiting service). I was able to reopen the case online, but this option was not provided over the phone. BOTTOM LINE: The automated phone system is not an effective resource for quality service.

    Oct 19, 2016
  • anon

    I like to consider myself a reasonable person and am therefore sympathetic to employees and organizations that may be overwhelmed or unable to produce at levels consistent with their that of their competetors. My uncle worked for this organization for twenty-plus years and loved his work and the people of which he served. Nevertheless, I have become increasingly displeased with this organization as it is the worst of its kind. If it is the goal of this organization to a consumers last resort, or the cheapest shipping method, then it has succeeded with the former, and barely succeded with the latter. Moving foward, I will willingly pay more to not deal with USPS. I truely the market has its way with this organization

    Oct 18, 2016
  • anon

    Put all the good smiley faces you want to on it, but the U.S. Post office fails terribly when it comes to customer service and delivery. It was 8pm last night before our mail ran. It isn't always that late, but my family has threatened many time to put a spare plate on our dinner table so the mail man might have something to eat. Yes, we've thought about it, but never have done so. Our postal carrier is not at fault in this mess. It's the upper echelon of management that is totally responsible. I feel terrible for the men and women who have to work in those conditions. In my opinion and in the opinion of many neighbors in both Tennessee and Florida, the service and delivery time STINKS. I think the troubles that the post office is experiencing is of their own making, period, not of the rank and file employees. Cutting services and raising rates at the same time has not been a big help to them, nor will it be.

    Oct 18, 2016
  • anon

    lots of complaints on this site -- reason ? they are Union employees so they can do whatever they want -- Its always YOU the customer that is at fault with these jerks --- 61571

    Oct 17, 2016
  • anon

    61554 PO has the most rudest clerks -- ask for a couple strips of packing tape and the jerk says, its over there go buy some ? It must be true about them being broke -- was charged 43 dollars to mail a package that UPS could have done for 11.50 --- They complain and lie about everything --- the supervisor backs these louts because they are Union employees

    Oct 17, 2016
  • anon

    The post office in Nebo, NC 28761 has the most helpful staff I have ever seen in my 57 years. Postmaster, Clerk, and Carrier are all top notch.

    Oct 17, 2016
  • anon

    On 10/11/2016 I had 4 packages to mail. Being unfamiliar with this post office as I live in New Mexico, I must say I was shocked. The gentleman who process my shipping was so very rude. Can't even say "Hello" or Hello how can I help you"? He just sat there and I put my packages one by one on the counter. He just told me the price for each package and that was it. No communication at all, no customer service or communication skills what so ever did he exhibit. I even said HI when I first saw him as I walked up to the counter he still said nothing, so I finally waved my hand right in front of him and still nothing or kind of interaction from this USPS worker at all. If my friend was not sick in the car I really wanted to leave and go somewhere else. The location was CAPITAL 2 S. 35th Ave, Phoenix, AZ he was Clerk 4 as I'm reading this off my receipt and it was 10/11/2016 at 2:49pm. This type of attitude or customer service is terrible. If the person is on the job even if he has been on it for a long time he should show people respect and a willingness to have better customer service skill than this person displayed to me. Thank you, Lisa Lopez-Lugo.

    Oct 17, 2016
  • anon

    PURE B.S., you people are a bunch of liars, I operate a business that is open 7 days a week from 7am to 9pm. every Saturday our mail never gets picked up or delivered. you people send us a notice saying we were closed, B.S. 4 people work here we are NEVER closed....LIARS...

    Oct 16, 2016
  • anon

    At the North Atlanta post office 30327, they are flying the American flag at night and the flag is not illuminated. This is a terrible example at a federal building to not observe the flag code.

    Oct 15, 2016
  • anon

    My mail carriers go above and beyond. I'm amazed, time and time again, at how hard-working, conscientious, and caring they are. How can I let their superiors know what a fine job Armando and Dillion do in zip code 94611?

    Oct 15, 2016
  • anon

    The employees at the Lanham-Severn Post office are a bunch of incompetent employee's who do not know the policy of the post offices. They need to be retrained on how to do their jobs.

    Oct 14, 2016
  • anon

    The 12433 Antioch location is always short staffed, never anyone to answer the phones. They are always grumpy due to lack of help. The parking lot needs to be repaved. It would be nice to get this location an upgrade!

    Oct 13, 2016
  • anon

    At all three USPS facilities near me (zip code 91739), no postal employee ever bothers to pick up the phone when someone tries to call. Why is that? The phone just rings until the line does dead. I also have repeated problems with mail pickup (as in, they fail to despite pickup requests).

    Oct 11, 2016
  • anon

    I haven't had mail picked up today. It is now 6pm. Worse than that is my inability to leave a message or send a simple email complaining. Ridiculous.

    Oct 11, 2016
  • anon

    I really like to deal with Tenino ,Washigton 98579 post office. Clerks are very friendly and they take the time to be helpful. Often it saves a trip to town and not have to deal with traffic.

    Oct 10, 2016
  • anon

    10/8/16 Approximately your postal carrier delivered our mail and threatened my husband and cursed at him and gave him the middle finger. My husband is 7r years old and this carrier confronted my husband very aggressively and told us to move our mailbox as it was out of line with others. Thr carrier is the one that pushes on the mailboxes and shifts them and mskes the box lean backwards. We have written notes from her telling us to remove our current mailbox and re-install it. This mailbox has been here for 10 years.!!! This is the first time any postal carrier has said anything negative about this. We feel threatened by this person that has our route currently. Please look into this for us. If you do not investigate this out of control carrier , we will get Media involved on this matter. As I understand , we are not the only residents in this community having problems with the mail carrier. I have family that works for the Poat Office and have NEVER heard of a postal carrier treating anyone in the manner inwhich this one has treated us. Cursing and giving obscene hand gestures. Terrible behavior.

    Oct 08, 2016
  • anon

    Very unprofessional company. This is my first time to use usps and also will be the last time. My package was sent back because of lack of address information. It would not let my sender change it, so my package was sent back as staff in Stockton usps. But I can not track my package, so I made 5 phone calls at least, 3 times to post office and problem was not solved, nobody can tell me where is my package and asked me to wait. So I sent two emails, one for looking for my package, and waited 3 business days, I sent another email, because nobody contact me as you promised. After my second email, It has been 2 days, the tracking is still not updating, because stk staff told me they do not scan packages when they returned, and still nobody contact me. Horrible experience with usps

    Oct 06, 2016
  • anon

    The USPS has consistently made mistakes that cost me money and create much stress. Worse, when I bring the issue up, some of the people are extremely rude and they don't even bother trying to correct their mistakes so it doesn't happen a 2nd time let alone pay me back for any damage they might have caused. I know it's not fair to categorize all USPS workers like this, but a great many have a "I work for the government, therefore I don't care about your comments or complaints" attitude.

    Oct 05, 2016
  • anon

    Bad experience with the Lake wood PS. Not over yet. Last week I called to have my mail held because I was going out of town for a week. I called and requested it be held and gave the date I was going to pick it up. I clearly stated I would be picking it up. I received a confirmation number. Today, on the day I went to pick it up they not only did not have my mail but no record of my request. I did find a note in my mailbox written on a post-it saying my mail was to be held. But where? And who is holding it? I live in a large apartment complex. The mailboxes are too small to hold a week's worth of mail. I will camp out in the lobby today to intercept the postal carrier to see if he or she has it. If not, I will expect something to be done to find the mail. If I have to, I will just go to the Post Office and remain there until the problem is resolved. A week's worth of mail has to be somewhere. I had this happen to me once before at another post office and although they kept insisting they didn't have it after my checking back many times, a few months later I went into the PO to send something and lo and behold someone found my "lost" mail, So here we go again.

    Oct 05, 2016
  • anon

    WORST CUSTOMER SERVICE I HAVE EVER HAD. I have never had such terrible customer service in my life or have seen such a disorganized organization. So I got my class notebook that I need for an exam shipped via "express shipping" using usps so that I could get it to study asap. I find out that a secure drop-off could not be found for the apartment address I gave and that a note was left. There was no note... I then tried to schedule redelivery to my apartment address requesting that they leave the package at the front door and it said they could not redeliver the package online... so then I call customer service, wait ONE AND A HALF HOURS to talk to an actual human being just to have that person be completely rude and disrespectful to me. Not only that, but she was completely unhelpful. She did not inform me that I had to just call the post office where my package is at and request redilivery over the phone. So she didn't tell me that AND she told me the wrong usps store to go to to pick up my package. So usps not only took the money for "express" delivery but also managed to waste hours of my time and I STILL do not have my package. It is safe to say that I will NEVER use usps ever again.

    Oct 05, 2016
  • anon

    USPS lost a package sent to a college. I have gotten 5 people- amazing right?- Lots and lots of on hold time, and four different explanations. I was told that "if its books , you wont be seenin em." Are college kids mail a target for theft when not delivered? Is this so normal that your employees tell customers not to expect much? Don't worry, I have no expectations from the post office after the week I've had with the employees. I won't be sending any more packages US Mail ever again! Shameful.

    Oct 04, 2016
  • anon

    I would like to comment on my mail carrier. She constantly over several months has misdelivered mail in our neighborhood. Recently didn't deliver a package until 1-2days later (or maybe my neighbor put it in my box if it went to the wrong address). She wears a hood over her head (even in 100 degree weather) and sunglasses and when she came to my door to get my signature for certified letter, did not want to look me in the eye. I'm concerned about her behavior affecting her performance. Other neighbors have complained as well. Last year several vehicle registrations never made it to me. Who do I tell?

    Oct 02, 2016
  • anon

    How can postal delivery suck on such a consistent basis. I have to mail paychecks for some employees, every pay period there are a few who never get delivery and I either have to mail a second check or hand deliver it. Ridiculous. Why are those in management positions not able to foster a service that actually works? Does no one have logistics experience?

    Oct 02, 2016
  • anon

    I could explain 3-4 times in the past year alone that I have had issues with the post office service. In the midst of an election I have been evaluating my political stance. In regards to the US postal service I am libertarian... If you can't do the job, don't do it at all! I would like to ship through UPS, Fedex, DHL or even a kid on a bicycle rather than have the only option of USPS which often happens to this today.

    Sep 30, 2016
  • anon

    I don't use USPS but when I'm on the receiving end it is a true nightmare. It is so bad I am just grateful to receive my package or post whenever it gets here. It is scary to me that USPS still exists.

    Sep 30, 2016
  • anon

    We have been having problems with a carrier workinf out of the Leola, PA (17540) post office for some time: very late delivery ( frequently past 6 pm), wrong address delivery (makes me wonder how much of our mail goes to our neighbors), and, most recently, I found a bill in the gutter. We've tried talking to the local supervisor, who pretty much indicated we can't do anything about poor performance. Whatever happened to Postal Service integrity?

    Sep 29, 2016
  • anon

    Money talks...if you don't like the service, don't use it or use as little as possible. Leading to>>> Lost revenue, higher prices, charges comparable to UPS or FedEx, lost customers, USPS employee layoff and departmental collapse.

    Sep 29, 2016
  • anon

    Thank you for the advice. I am going to think about it. The problem is, not everyone can do this. I am a senior citizen, don't drive and the nearest UPS office is not all that close, still, I am so fed up with the post office I might just try and work something out.

    Oct 05, 2016
  • anon

    I've now lived in NYC for 2 years and have not had 1 positive experience with USPS. Every single time i order a package it shows that there was an attempted delivery and a notice was left. Guess what? I haven't seen 1 of these notices and i work from home so i think i would know if someone came by. I call the main USPS line and even though they say estimated time 15 minutes, i waited on hold for over 45 minutes before i gave up. My post office line also never answers the phone which i see everyone on this board has an issue with. This post office is the HighBridge, NY office which is filled with the laziest people imaginable.

    Sep 28, 2016
  • anon

    Since the beginning of the year, i have missed receiving mortgage statements, bank statements, dr. bills, power bills, all for at least 6 months or longer. I've complained to Authur, in b'ham, al. to no avail. Someone or one's are not doing their job!!!

    Sep 28, 2016
  • anon

    Please fix your "Missing Mail" search request !! it only gives you a "Error: 400 - Bad Request. Please try again in a couple minutes.", every time ! What is the point of having this feature??

    Sep 27, 2016
  • anon

    This is still happening... Bad request no matter the browser or OS. Definitely on their end as my Google search is showing.

    Jan 07, 2017
  • anon

    Me too!

    Oct 12, 2016
  • anon

    Having the same exact problem, super frustrating.

    Oct 02, 2016
  • anon

    Can something be done about a post office that never answers its phone? Castaic, CA. Google Reviews shows I'm not the only one encountering this issue. How can they be held accountable for this? Or is it acceptable? Thank you.

    Sep 26, 2016
  • anon

    I noticed that a response here said that we can file a complaint with our local post office if we have an issue. That would be a great option -- if it were possible to figure out how to do that. I can't even get my post office to answer the phone.

    Sep 26, 2016

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