The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (628)

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  • anon

    The USPS is a poorly run organization. (Gov. , Union) I have had numerous problems with not receiving what I ordered, paying extra for 2 day delivery and receiving it 10 days later. They act like none of these things are there fault when clearly they were in control of the package the whole time. The people at the post office including the post master have been very rude and unhelpful whenever I have had problems. I am out money for things I have paid for and not received. My new hobby this winter will be writing letters to congress to get them to change the laws to allow companies like Fed Ex and UPS the ability to do mail delivery. 9 I know it's a long shot!) What a monopoly it is now - a law that states only the USPS can touch a mail box.

    Aug 19, 2016
  • anon

    UPS all the way

    Aug 19, 2016
  • anon

    I second David Welker emotion; USPS lost 1 package and delivered another one to the wrong address; I exhausted all my options at my local post office and CAN'T SPEAK TO A REPRESENTATIVE when calling. Please USPS, please just go out of business so I don't have to deal with your nightmare services. I NEVER USE you to ship my mail and you just confirm WHY everyday.

    Aug 16, 2016
  • anon

    I went to my local post office during my lunch hour today to submit my passport application. I had all the paperwork with me (including my expired passport). I waited in line about 40 minutes behind two other passport applicants. I noticed that occasionally the agent would stop working with the passport applicant to serve "retail customers." When it was my turn, he started the process of review and putting my paperwork together, confirming my identity, etc. Then before he could take my money, he asked me to step aside so he could serve the retail customers (there was one other agent working the line as well). I waited for over 30 minutes while he continued to serve "retail customers." The people in line behind me (also for passports) complained to the supervisor who indicated they were to serve retail customers before passport customers. I finally got tired of waiting and asked to speak to the supervisor as well. I told him I could understand they would prioritize their "retail customers" but to stop the process of finishing my application to "work the line" was unacceptable to me. He didn't seem to care. I couldn't wait any longer (needed to get to another appointment after being there 1 hour and 45 minutes) so I finally asked for my paperwork back and told the agent that while their retail customers may be important, I didn't think the US Department of State intended for passport customers to be treated as second class citizens. I was being bypassed, ready to pay $165 for my passport and card, for people buying $.47 stamps. I would ask the USPS and State Department to reconsider how passport applications are handled. It was not a pleasant experience at all and I am still without a passport application. I'm going to look for another post office in which I know I can be served much more effectively and with much better customer service.

    Aug 16, 2016
  • anon

    My mail box is a cluster box and my key no longer works, the key and the lock are worn out, the last time it was replaced was in 1997. I called my local post office and they told me I would have to go to the office and fill out paper work and pay $25.00 for a new key. I am a senior citizen on a fixed income and can not afford this $25.00 charge so I guess I will not be getting mail anymore.

    Aug 16, 2016
  • anon

    Apparently, there is no way to contact an actual human when calling 800-ASK-USPS. The USPS should please consider entering the 21st century. We do not need automated phone systems when we have the Internet. If we are calling, we have already done everything we can from automated systems (because we actually know how to use the Internet) and would like to talk to a human. If the USPS does not feel it is important to talk to customers. But your competitors feel differently. I have no problem getting someone on the phone from UPS or FedEx. So here is what I am going to do. I will ONLY use UPS or FedEx and only use USPS as a last resort. Get your act together and realize that bad customer service has consequences. Those of us who know how to use the Internet (practically everyone) don't need automated phone systems. We call to talk to a human, but the Post Office makes that impossible.

    Aug 15, 2016
  • anon

    Packages mailed through & delivered by usps are either always late or they just don't care where they leave them. I've had two packages just left in the hallway of my apt building instead of at the main office. Poorest customer service I've ever seen.

    Aug 13, 2016
  • anon

    Post Office-369 Martin Luther King Dr, Jersey City, NJ 07305. This is the second Saturday in a row my mother made an appointment for her passport and every time you go in for the appointment there is always a problem. Last Saturday we when in and was told that the passport person is only on site until 12:30. We asked why were we allow to make a 2:30pm appointment, the clerk got upset saying she did not make the appointment so I asked to speak to someone in change and she said her supervisor was on lunch, so I said how can your supervisor leave for an hour lunch and it 2:30pm since the post office close at 3pm, the clerk became extremely upset and was refusing to help me. Eventually I had to let it go after seeing that there was no help with the situation so I ask to make another appointment for the following Saturday at 12pm and for a number to call and confirm before coming in. We called to confirm our appointment this morning before going in and was told to come in for the scheduled appointment time. Our appointment time was for 12pm, we got there 11:45am and was told after waiting in line that there is no one for passport today by the same clerk that made our appointment in person last week. This is extremely unprofessional and unacceptable! I understand that the post office is government business and this complaint is probably pointless but this does not make it okay.

    Aug 13, 2016
  • anon

    Living and using the post office in the town of Lake Pleasant for 34 years, we have had some of the most amazing postal worker over the years. I wish I could say that now. We now have the most RUDE post master and his unkempt minions of women who seem to do the work for him. The women are rude as well. They are always chatting and giggling with Doug, the Post Master...all of them ignoring the customers waiting at the window. I have had the PM close the window as I walked through the door. Never asking if I needed anything before he did so. The woman who worked there, part time, with the former post mistresses we thought was the worst back then. Now, we look forward to seeing her!! That says a lot! There are many days when we don't get any first class mail...and....none comes to our government offices in that town either. Odd. I think the mail is saved up behind the counter so they can visit... Please help remove these rude individuals. No way to treat long term customers.

    Aug 13, 2016
  • anon

    Worst customer service and experience ever! Sent a parcel from California to be delivered to New York, priority. They tried to deliver on a Saturday instead of a business day. When they found the business closed, their status changed to "will deliver next business that", which then remained unchanged for two business days. I then called the usps customer line, and scheduled a redelivery for next day. The status changed to redelivery requested. The parcel still was not delivered. I called the customer service line again, and the representative said we will launch an investigation. I explained to her it's an important parcel and I wanted it delivered by Monday, and yet it's still with the USPS office. She said she couldn't do anything except launch an investigation, and that they will contact me within 42-72 business day hours. I asked her for the local office number, the Manhattan New York usps location. Called that number to find out, and they transferred me to their supervisor and also gave me their supervisor's number. No one picked up. First I was told maybe in a rude manner that the supervisor might be on lunch, and that they gave me the direct line, so they can't do much about it. I called the supervisor for two hours, and no one picked up and no voicemail. I called the location again and they rudely told me they can't do anything about it. Worst customer service ever experienced! Just because it is a government job doesn't entitle these people to be lazy, outright-rude people who don't give a crap about their customers. I only wanted to make sure my parcel was delivered on time. But no one was helpful. I still don't know what has happened to it, because no one has a clue and no one gives a damn!

    Aug 11, 2016
  • anon

    Our experience is always a bit different. Being in the postal uniform business we really do our best to visit as many post offices as possible. We find that being nice is always the best way to get the best experience at any post office. We also like to see who's uniforms are being worn and if clerks are looking as good as they can. <a href="www.postaluniforms.com">Postal Uniforms</a>

    Aug 10, 2016
  • anon

    I am a frequent customer at a post office in Albuquerque, NM. I just experienced the worst customer service of my life. I went in to request a key and it started as unprofessional and rude service then it turn into full on disrespect. I glanced at her name tag before I said anything about her behavior and that sent her over the edge. She started yelling at me because of it. I told her she was being very rude and it was unexceptionable. Every employee was aware of her behavior but not one of them said anything to her. The line of customers all watched the spectacle and nodded their heads in disbelief. She kept on and on and on. I just wanted to get this done so I could go back to work. What made it worse was that she didn't know how to do anything and instead of learning how from her trainer who watch the whole thing with eyes wide and didn't say anything probably because she was just as shocked as I was. The women kept cracking her neck and closing her eyes to breath in and out. I didn't argue back with her I just stood their waiting for her to finish putting in the request. She seemed to be very wound up and was speaking very fast and not making sense with her questions. This unacceptable and I will be speaking to the supervisor but, I have to say... I'm not expecting a professional after seeing how her employees let their coworker behave this way. A drug test should be in order for her.

    Aug 09, 2016
  • anon

    I am an online seller, and use USPS to ship out packages on the daily. I continuously have had terrible experiences with USPS. When I deliver my packages to the post office to be shipped out, the workers there ALWAYS yell at me and even curse me out when I have too many packages needing to be delivered. I guess it is too much work for them? The more packages I have the more business for you guys. In fact, I am probably great business for you guys since I use you so much. Yet, I get cursed out when I give you business? Right. USPS also continuously loose or just simply do not deliver my packages. I cannot count how many times they have lost packages, or the post man did not bother deliver the package. I cannot afford to insure every single package, and when I call the post office, no one is willing to take responsibility for my losses, and in the end I end up having to pay all the losses. It is over all just not a pleasant experience for me to go to the post office. Whenever I walk in, the workers there give me nasty stares and sigh and complain that I have so many packages. I do not even know how they can continue running when they make it such an awful experience..

    Aug 08, 2016
  • anon

    called and was on hold for 1 hour before someone took my call. horrible customer service.

    Aug 08, 2016
  • anon

    Aug.3,2016 was suppose to have received a package on my front porch,but was left at someone else's address (who knows where) called US Post Office on Margaret Ave. Terre Haute Indiana for several hours each day for 5 days.Most of the time NO answer.By chance I would get a answering machine left several message with name and number so they could return my call.(NEVER HAPPEN).Finally answer today,said they could not do anything because package tracking said it was delivered at my address.(WAS NOT DELIVERED HERE).

    Aug 08, 2016
  • anon

    I ordered a package online and received an e-mail from the online company stating the package was delivered on Friday 7-29 at 3:01p.m. I did not receive the package on the day it said it was delivered. After tracking the package it was sent Fed Ex the previous Friday 7-22 and accepted at the local post office(54660) 7:28a.m. and out for delivery at 8:03 a.m. I contacted the local post office on 8-2 at 8:30 a.m. asking where my package was delivered because I did not receive it. The postal worker that answered the phone said she would take my name and number and talk to the postal carrier who delivered the package that day. I called again on 8-3 at 8:30 a.m. and stated I was calling checking on the package that I did not receive on 7-29, the postal worker stated they did some checking and could not locate my package, she said she would look into it further and see if they could locate it. I called again on 8-4 at 8:30 am and said I did not hear anything regarding my lost package and was told by the postmaster Scott that he would personally look into finding my lost package and he would for sure contact me that day and let me know what the status of the lost package was. I did not hear from the postmaster and decided to call at 5:15 p.m. to see if they were still open and check on my lost package. Scott the postmaster answered the phone and said he was just about to call me and stated they did some checking and with no avail could not locate my package. I asked him what I do to submit a lost package and he stated there is nothing they can do and pretty basically told me your package cannot be found. I said so you are telling me I am out the $138.00 worth of merchandise that the post office lost or delivered to the wrong address and he said yes. He also stated the package was scanned between my house and my neighbors house but still cannot locate my package. Poor customer service and no one is held accountable for delivering to the wrong address or misplacing my package. Very disappointed in the US postal service for not taking responsibility or offering to reimburse me for the lost goods

    Aug 04, 2016
  • anon

    Two years ago we moved 1 mile away from zip code 22203 to 22204. What a difference one number makes! Our local post office, Glebe South, has major issues that do not seem to get better. The most recent issue I had was that I submitted a request through the online system to have my mail held while on vacation. NO MAIL was held whatsoever. Luckily we asked a neighbor to check our mail for us and they did the postal services job for them and collected our mail while on vacation. In the past I have had to contact the manager of the post office just to find out when my held mail will be delivered. We have had mail not arrive as expected, packages delayed, constantly get mail for our neighbors or even addresses not even close to us. I have had an number of times that I contacted the post office manager who was helpful but now the manager seems to have changed and the service has not improved. I have met our mail carrier and he seems like a decent guy but I'm not impressed with the level of service that we have received. What can be done to improve service?

    Aug 04, 2016
  • anon

    I ordered a parcel offline and had it delivered via UPS. The UPS driver dropped the package off at my local post office to be delivered. I called the Normandy, Missouri (63121) post office to ask if I could pick my package up there instead of having to wait two days for it to be sorted and delivered. I called once at 11:30 to ask if I could my package up during lunch to which the employee rudely responded that my package had not been sorted yet and I wouldn't be able to do that. I called again at 4:30 and asked if the mail had been sorted and if I could just swing by and pick the package up on the way home to which the employee interrupted me and told me no I would get my package tomorrow and hung up on me. I'm not sure how it is more efficient for my package to be sorted and delivered on a truck when I can physically walk into the post office and save the driver a trip. I also don't know why the employee was so rude for no absolute reason.

    Aug 03, 2016
  • anon

    I recently moved to a new apartment in Roanoke Texas. I notified all parties concerned of my new address well in advance. I know the development had some problems with mailbox access with the post office, but that has been rectified. My forwarded mail went to a central clearing house and apparently was returned to sender. All my mail being sent to the correct address is definitely not all being delivered and a magazine sent to the right address was delivered in error, but that person was nice enough to give it to me. I have been to the post office in Roanoke (76262) four times to complain and the clerk was very nice and tried to be helpful but to no avail. Last Saturday I had to take an hour off from work just to go talk to the Post Master (Quinn) who eventually came out to talk to me. She ran some kind of computer search that showed the address I was at for 7 years changed and mail was forwarded to my new address; all very smoothly. Due to circumstances after five months I had to change apartments in the same development albeit with a new address. That is when there was a problem between the postal service and the development. That problem for all intents and purposes has been corrected and I am still not getting all my mail. The Post Master showed me the computer print out told me that according to the postal service I was only allowed to change my address once in 18 months and that's why there is a problem. Seriously? She really must have thought I was an idiot because I chose not to argue with her. She still has not gotten back to me with a resolution. 18 months, seriously??!! Thank you for your attention, Barbara Koblin 13628 Quiet Pond Rd, (#11302) Roanoke Texas, 76262

    Aug 02, 2016
  • anon

    The Priority Express service is complete bait and switch. I sent documents via Priority Express 1 day guaranteed delivery, with signature required, cost me $23. After seeing the 24 hr scheduled, guaranteed delivery time come and go, I typed in the tracking number and discovered the package had only traveled 40 miles from from house, and appeared not to be moving anywhere. I could have traveled by horse faster than this Priority Express guaranteed delivery service. I called the customer service number, and after being on hold for 45 minutes, I inquired about the status of my package. She could not tell be where my package was, when it might be delivered, or even if it would be delivered at all. She then very quickly gave me a case #, the rudely hung up on me in mid sentence. So now I have two numbers to track on my own, but still no information on where my package is. Then after some exploration on the USPS website, I found a form to fill out for help in finding 'lost' mail. It turns out that you can't even submit the form to start looking for your lost 1-day guaranteed delivery item for 7 days. So you have to wait 7 days to even begin the process of starting to look for something they are unable to answer any questions about. I also found a form to file a claim, which I intend to do, but, again the website will not let you start the process of submitting a claim for 7 days. I still do not know what the purpose of giving me a case #, when there is no way find out what the status of the case is. I understand now that it is just a ploy by Customer Service agents to get you off the line so they can abuse another customer. How in the world does this resemble guaranteed 1-day Priority Express service? No one @USPS can even guarantee that your package will ever be delivered, anytime. I would like to see statistics on what percentage of these 1-3 day 'guaranteed' delivery's are late, or lost. The consumer should be made aware of these deceptive trade practices. services

    Jul 29, 2016
  • anon

    This Consumer Affairs department is a joke. All they did was tell me to do everything I already did. Even thought I had been mislead and blatantly lied to by multiple staff members, resulting in it being sent to them they didn't try to help my case. Nothing has been done. The only time I get a response is when I complain and then it's only a generic email with no information or apology. I used to work at a Post Office. This is beyond unacceptable. And this is only if you call every five minutes for 4 hours, before someone actually answers, and that person claims they cant read you what someone else noted on the case. So they get your call back number so the other person calls you back. Which rarely happens. When she asked me to leave a number so Terry Stanbridge could call me back, her response was "Heck I don't know, but I'll at least ask him to." Very unprofessional. And in his voicemail on his return call he was sarcastic and rude.

    Jul 28, 2016
  • anon

    I am highly concerned about recent changes to US mail handling procedures in Afghanistan. One, US Citizens are being replaced by non-US Citizens as a cost savings measure. These TCN do not possess the same appreciation for US Mail and the responsibilities. More importantly, the current mail transportation procedures have been changes. Currently mail trucks are driven from Bagram Air Base to Kabul with US Citizens drivers and armed guards. The new procedures are for a Local National Afghan Citizen to drive the truck with no International Armed escort. This is an accident in the making. Regardless of what ever tracking device you install on the trucks, the first police or Afghan military check point the truck passes through the mail will be stolen. The new procedures will prove to be a disservice to our men in uniform who rely on their mail and packages from home to improve their lives. The new procedures completely lack any form of security for the US Mail. R/S, Mike Warren

    Jul 26, 2016
  • anon

    After relocating with my family from the east coast to AZ, I found myself with no keys to access my mail. I visited the lpcal Post Office in Cave Creek to pick up my forwarded mail and parcels that were coming in daily. The entire staff that I encountered were nothing but kind, courteous and helpful. It became more complicated when my HOA finally supplied me with mailkeys that did not work as well as being unaware of the actual box. I spoke with the Postmaster while picking up mail and he said he would look into things. The next day, I received all of my mail, a box number and a new set of keys delivered directly to my door. With all the negative comments and reviews the USPS receives, I would not have expected such expedient and personal customer service. I want to say THANK YOU to my local Cave Creek Post Office and let it be known what a wonderful group of friendly and capable people are employed here at every level.

    Jul 21, 2016
  • anon

    I rented a PO Box from my local USPS office. I was notified that my PO Box was up for renewa. With many personal issues that came up, I was unable to get to the post office and pay my renewal fee. Some time went by knowing I still had to make it over there. I could have mad arrangements for to have a family member go for me but then I was notified I had a 10 day grace period. I didn't think there would be any concern to get before or by the 10th day. I called on a Saturday, July 9th to find out they closed at noon and I would not be able to make it there on time. Now here is the problem.....Sunday was the 10th day and they were closed. I thought no problem, I could pay it on Monday....the next business day. When I got there on the next business day, I was told that in order to keep my PO Box I had to pay a $21.00 handling fee in addition to my renewal fee since it was not paid by the 10th day. According to most professional business' and the federal government; days that include holidays, Saturdays, and Sundays are not business days and should not account for the 10 day grace period. After several attempts to resolve this matter with my local post office, they maintained I should of paid it by the grace period and will not waive the handling fee. I was then informed I could have paid the fee on line but was unaware ( I am from the old school ) that the Post Office was set up that way. Had I know that, all this would never have happened. Please consider the law, as it is the American way that Sunday is not considered a Business day. Thank you.

    Jul 20, 2016
  • anon

    Our female carrier is almost Always on her cell phone (using earpiece). She sometime wears her private clothes (bottom or top). Also, when we receive a thick stack of mail, she try to put the entire rubber banded packet in our mail box slot that half of our mail is hanging out or ripped. My husband took numerous photos, brought to the local post office in Hazel Crest, IL but the issue is recurring. Post master always tell us that she is the best carrier in their office.

    Jul 18, 2016
  • anon

    Your Gallows Bay post office (00820) is the worst I have ever experienced. Everybody in line felt the same. Rude postal workers that disappeared for up to 10 minutes, leaving no one at the counter to service customers. When someone did return they were RUDE and should not be in the business of customer service. NEVER AGAIN!!! I live on the island (St. Croix) and would rather drive the far end of the island rather than have one of your workers ruin my day.

    Jul 15, 2016
  • anon

    Wanted to say Thank-you to all the employees that were helpful in answering my questions and the final delivery of my package. The package had taken an unexpected route from origin to delivery so i had been in contact with USPS. Thank-you so much!! pat burns

    Jul 15, 2016
  • anon

    I know the US Postal Service has a constantly difficult job on its hands but: - Why does my local post office list a local number, (610) 866-0911, BUT NEVER ANSWER IT? Because you funnel everyone to a 1-800 number the hold time is often OVER 1 HOUR. Not good customer service. - Why is my local post office only open Monday - Friday 8 to 5pm? That's when most people are at work! The only time I (and most people) can get there is Saturday, withing a narrow 8 to 12:30 window. RIDICULOUS. - If a package has postage due, why are the ONLY OPTIONS A: Leaving the postage in cash in a provided envelope in your mailbox, or B: Going to the post office (if you can get there when it's open) to retrieve the package? There should be an online method to pay for the required additional postage, to avoid additional delivery delays. I seriously doubt you'll read this or reply, but please understand my frustration, and why I rate the USPS only one rung above the DMV. You have a LONG WAY to go to improve customer service, but I sincerely doubt any of you care about improving things. Sincerely, Andrew Parmet

    Jul 15, 2016
  • anon

    I broke my three bones in my ankle 5 weeks ago and my mailman has been absolutely wonderful. He brings my packages to the door, waits for me to hobble to open it and helps me get them inside. He does not make me feel like a bother or that any part of his job getting me my mail is an imposition. Often he is the only friendly face I see in a day. He's fantastic at his job!

    Jul 14, 2016
  • anon

    Because of a disability and a home-based business, I am unable to leave my house often. Therefore, I depend on the USPS for delivery of goods, sometimes Goods required for my business. In the past 12 months I have lost over $800 worth of materials that we're supposed to come to the house and instead I get a text that simply says undeliverable. Now I get a prior text saying it is out for delivery. What the heck is happening to the packages between the time they are scanned to go on the truck and then the time that they are deemed undeliverable? You would think one would be able to get the answers to these questions by contacting the post office. In the past week I have placed exactly one hundred ( yes, really, on purpose) phone calls to the Oviedo Florida branch of the post office and have never had a person pick up ever. So, am I just supposed to go and spend another thousand dollars and assume that people at the post office or just stealing what they choose and not delivering it? It may be a wrong assumption, but how would I know since no one will answer the phone? Dereliction of Duty is all that post office is. If there were any other way, you would never get another dime of my money. You're cheaters you're dishonest and you're irresponsible.

    Jul 13, 2016
  • anon

    This is the worst operating system I have ever encountered. My package is missing and you guys have not been able to answer not one of my phone calls. Your operating system hangs up on me every time. My package is lost and I spoke to a representative yesterday and she assured me my package would be delivered today. I look up the tracking number and it does not exist??? What I'm I supposed to do?????

    Jul 12, 2016
  • anon

    The fact that I cannot get a live person on the phone via 1800askusps is absolutely infuriating.

    Jul 12, 2016
  • anon

    recently went in to pay for my postal box the clerk was kind experienced and helpful.He was quick and efficient which made my visit quick and easy.

    Jul 11, 2016
  • anon

    This week a very angry postal employee stopped by my house when only my grandson was home and spoke to him in a very what he felt threatening way regarding my parking my car too close to the mailbox. I intend to file a complaint with the boise police department Monday when they open. In the meantime I do not want this particular employee of yours to come on my property. I will have him arrested for trespassing.

    Jul 09, 2016
  • anon

    Called USPS 1800 number because a package i had order on mlb store never arrived, 40 mins later i had the chance to talk to a representative i asked to talk to her supervisor and after she answer the phone she faked having technical difficulties gave me a script speech ignoring me talking to her and hanged up the phone, i have never felt so insulted my whole life and when some one asks me why USPS is having financial problems now i can give them an answer.

    Jul 08, 2016
  • anon

    Ordered an item from Amazon.com. USPS reported the package as delivered to Amazon. According to the tracking number, it was marked as delivered, and then 10 minutes later as undeliverable as addressed. We were home all day, and no delivery was attempted. This is not the first time this has happened, and it is ridiculous. Neither I, nor anyone else in my large and extended family will use USPS as our first choice for ordering or shipping.

    Jul 07, 2016
  • anon

    Repeated complaints still leave me with wet mail when it rains and missing mail when winds are up. Our carrier can't be bothered with things like closing the mail box. Report it at the post office, a smile and no changes. Ask to whom the complaint should be sent... " it doesn't matter, they just kick it back to me"... Is that true? We no longer are intitled to good service? Mail boxes had to come off the houses and go on post by the street for the convenience of the mail carriers but they don't have to close the box. At least the mail was protected on the porch. Oh, your automated call system said "your call will be answered in more than one hour".

    Jul 06, 2016
  • anon

    I was sent a food item that was supposed to be delivered today. I signed up for text messages so I would be updated as to when it would be delivered. I was home all day. The mail came at 4:16pm today and I received advertising mail and my roommate received something they ordered (which came in a box) but I did not receive my food item. Not only did I not receive it, but at 6:34 pm I received a text that they attempted delivery at 12:37pm. Again, I was home all day and they were not here at that time. I was not left a notice either. The majority of times they don't leave a notice and usually I let it go because the item isn't perishable. But now my delivery won't be fresh and probably will be inedible by the time I'm able to get it seeing that post office won't even be open until Tuesday, July 5th. What is the solution here? I need not only to be reinbursed but for this to never happen again. No apologies, that does absolutely nothing to help the situation.

    Jul 02, 2016
  • anon

    I received a notice for a certified letter, I signed the back of the notice and checked the box to have it delivered, since I was going out of town I put a hold on my mail and expected the certified letter to be with my mail upon my return. It wasn't, not only that the mail person put my signed notice back in my mailbox and it sat for nearly 2 weeks! Subsequently the certified letter was returned. When I picked up my mail I told the woman at the counter what happened, she shrugged and said it happens. I said but this was certified mail, I said why wouldn't the mail person do her job and pick it up, she shrugged and took the next person in line. In my opinion this is unexceptable way to handle mail.

    Jul 01, 2016
  • anon

    You have the worst customer service I have ever experienced. Sending international business documents and paid $100 for 5 day delivery, it is day 7 and they have been in the city for four days and have not been delivered. I cannot get an actual human on the phone to ask what is going on. Thank you for costing my business money.

    Jul 01, 2016
  • anon

    I Have to wait forever on customer service and when someone picks up phone they tell me stuff I already know like yesterday the guy looks at it and says well it's been deported and when I got off the phone I sad well I could have told myself that

    Jun 30, 2016
  • anon

    Today in Chesterfield, VA, I got the mail out of my mailbox, which is oversized, and the mail person that delivered the mail crushed my package in with another package that would not have fit into the mailbox together. I should be happy the packages were actually delivered by USPS, as my neighbors are normally delivering my mail to me. I truly understand why more people email or send FED EX or UPS.

    Jun 27, 2016
  • anon

    In Missoula, Montana today it took 26 minutes to by stamps. The incompetence, understaffing, lack of customer service, and a host of other issues is inexcusable. The entire organization needs to be privatized.

    Jun 25, 2016
  • anon

    I am writing in regards to to the post office in Waynetown Indiana. Ever since they moved Mrs. Hampton from our inside post master it has took double the time to receive our regular mail inside our post office box! After reading all the negative comments from other areas it leads me to believe that there is no regulations, organization or supervision for these workers. This is ridiculous! We depend on our regular mail to be In our post box on a timely manner. The lady they have in there now still has no mail in your box after 2:00 pm!!! I believe she just puts it in there when ever she feels like it. I have went in there many times to retrieve my mail and have even ask her for my mail at mid day and she tells me I have no mail!!! Then I go back after 5pm the same day and I have a load of mail! It is a awfully strange that our previous Postal worker had our mail in our box every single morning, and no later. I like to know what happened? Are the people bringing the mail new or slacking on their responsibilities or is this old lady putting out mail as late as she possibly can because she has no supervision on her behavior? When you ask her for your mail she acts like you are bothering her. This is her JOB! She is to show professionalism in every aspect of her job performance. After all she is representing the government in our county( Montgomery). I will keep pursuing this until I get results! We shouldn't have just anyone regulating our mail! I have no idea why they moved Mrs. Hampton when she had been there for years and she always showed kindness and made sure our mail was out as quickly as possible. Many times she went above and beyond her duties and everyone loved her. Now we have some sour old woman in there that never has a smile on her face and you have to light a match underneath her to get her to move and get her job done! We are furious about this! Many people have had the same thoughts as us and we have to get something done about this immediately. I will keep searching on who is in charge and who is causing this inconsistency in our mail in a timely manner! We depend on our mail to be here on a specific day like it always used to be before they changed Our Inside Post Master in our hometown of Wayentown Indiana! We hope she isn't in there because she is related to a town board member. Surely the Postal service and our government would have someone in there for their impeccable job performance and not by who they know in our town!!! Please fix this matter. Monitor her job and then maybe you will bring back Mrs Hampton. Why in the world would you try to fix something that isn't broken?? We just don't get it! It's very unprofessional and it needs to be looked into immediately. We shouldn't have to wait 2 days extra for our regular mail. Something or someone is not doing there job and the only difference I see is a change in the person inside our post office. This is very sad and disgraceful and I hope it is not just swept under the rug as just another disgruntled customer. By looking at this website, it's obvious that your system is not working and needs more supervision, monitoring and regulations on the people you put in charge of handling law abiding, tax paying citizens of our communities!!

    Jun 25, 2016
  • anon

    Your office in roy washington is hands down the worst post office in washington no one does their job no one will bring deliveries to any house and the guy at the office is rude treats you like an idiot then ignores you to do the same thing with the next customer and if you right reviews against them they start treating you worse throwing mail in ditches etc. Come on at least do your freaking jobs or close the place and reroute to mckenna please at least their considerate.

    Jun 24, 2016
  • anon

    I am an amazon prime member and have ordered a lot of stuff from amazon. Recently I ordered an item from amazon expecting the two day delivery that is promised, but the USPS messed it up. The decided it would be better to deliver it to another town an hour and a half away. When I questioned the customer "service" rep about it she quickly put it back on amazon. USPS is a joke. I have talked to amazon and they are willing to let me re-order the item and give me overnight shipping for free through UPS thank goodness, a privately owned company that I can trust.

    Jun 21, 2016
  • anon

    My name is Robert Beilin. I live in Depoe Bay Oregon. We do not get home mail delivery so my family and I rely on our local post office to get our mail. When we first moved here 7 years ago, we have had postal employees who were outstanding courteous and professional and there have been employees who we hated to deal with and tried to avoid. Teresa Warner who was acting postmaster was one that we all tried to avoid. She has since been transferred and the majority of the community is glad and hopes she doesn't return. The person that has been transferred too our post office is Joaquin Waldroop and that is why I am taking the time to write you. Mr. Waldroop is professional courteous cooperative helpful and informative. I am requesting that he be given an accommodation for his outstanding service for making it a pleasure to do business with the US Postal Sevice.

    Jun 14, 2016
  • anon

    My town in San Luis, AZ doesn't have house/street address delivery, we have a lot of problems and extra charge for the packages (we already rent a POBOX). We rarely get our stuff on time . Employees don't help at all, they never know what happened with your mail, they refused to render a mail cart so you can handle a big or heavy boxes, even when you are a pregnant women or an elderly. Sometimes I need to ask a friend for their address out of town, so I can be sure I'll get my stuff on time, it's ridiculous.

    Jun 13, 2016
  • anon

    Why is your site so poorly set up with functionality incompatible with reality? I'm entering data into an online claim form in an effort to locate a package supposedly delivered that in fact never arrived. Here's the scenario: A package was shipped on 6/11 and reportedly delivered today on 6/13, however your site declares that impossible and requires entering a date that that falls somewhere between 7 and 365 days ago. I must be programmed to assume the USPS could not possibly deliver a package in 2 days! That means the date I have to enter for the shipped date must be 5 days prior to the actual date the package was shipped. Why? Second, the automated answering system for calling customer service requires entering a tracking number. Seeing as more people now use cell phones than land lines, and smartphones are pretty much ubiquitous, it's pretty much near impossible to enter the 20-something-digit tracking number found on one screen on the phone's keypad that takes up another entire screen. The automated system apparently can't understand a spoken string of numbers and it takes too many failed attempts and repeated strikes of the 0 key to finally be connected to a human. Yeah, frustrate and anger a customer; that'll make 'em line up for more of your services! I don't have any issues like these with UPS and FedEx. If it is the intent of the USPS to remain competitive, it would be a good idea if it were possible to easily speak with someone when an issue arises. Good customer service begins with good communication.

    Jun 13, 2016
  • anon

    I lived in Corsicana Texas for 1 & 1/2 years. During that time I was never successfully able to buy at the downtown post office. I will not wait 30 minutes to buy a book of stamps. I worked across the street so I would walk over to buy stamps occasionally. It was faster to get in my car and drive to a grocery store that had far longer lines and more customers and buy stamps. Unlike most businesses or organizations post offices have no telephone number or manager who is accountable for his/her operation. For example, as a city department head if a customer has a complaint - they can speak with me and get some resolution. My employees know this and therefore they are aware that they are accountable for their work performance and level of customer service they provide. Post offices provide no mechanism for this and do not even answer phone calls. The upside is I do feel the postal service does a good job (generally) delivering things for a low price and in a timely manner. However, something needs to be done about the way post offices are operated.

    Jun 13, 2016

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