The Post Office isn’t the only place to shop for mailing services. Postal Service customers can purchase products and services at postal stores and other facilities, and on-line at USPS.com. They can also call 1-800-ASK-USPS, to get answers to their questions and address their needs. Some of the more popular customer services options available are:

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•Finding a Zip Code™.
•Shipping products and services.
•Scheduling a pickup.
•Locating a Post Office™.
•Tracking and confirming shipments.
•Changing addresses.
•Getting information on delivery services.

Are www.usps.com and 1-800-ASK-USPS useful, easy-to-use tools for customers? Could improvements make the tools more user-friendly? Let us know what you think of the customer service tools that are available. Are there additional products and/or services you would like to see added to www.usps.com or 1-800-ASK-USPS?

This topic is hosted by the OIG’s Office of Audit Information Technology team.

Comments (256)

  • anon

    On 12-26-2015 I mailed a package to my granddaughter in Santa Fe, NM. Tracking showed it leaving my home post office, arriving at and departing Warrendale, PA on 12-27 and 12-28 respectively. Then arriving in Denver, CO on 12-31. The tracking now says my package was received on 1-2-2016 at Warrendale, PA and is currently in transit to the destination. The Destination Is Santa Fe, NM! What gives? I tried customer service, but it is impossible to escape the never ending loop of computerized options to speak with a real person.

    Jan 04, 2016
  • anon

    I wish I could post a picture of what USPS delivered to me! My family sent me a package from France for Chirstmas. It had expensive chocolate boxes all of them sealed in their package. The parcel was cut open, they (USPS) stole the merchandise and delivered not the empty package but only the top FLAP with my address on it. The TOP FLAP! Shame on you!!!! When I tried to file a claim online the system did not recognize the tracking number. By the way, I went to pick up the "package" or should I say the "flap" at my local post office and the person at the desk gave me the flap and said here is your package. I cried. When I asked for an explanation she said that it was the package I have received, when on the top flap it says "4.2 pounds". You should be ashamed of yourselves!

    Jan 03, 2016
  • anon

    I am waiting for a very important mail, it is sent on Dec 18,2015 and scheduled to arrive on Dec 22,2015, it arrived at unit on Dec 22 but then the delivery status has not been updated. I called to inquire about this situation on Dec 23 and then set up a case for investition. However I got an email this morning telling me to contact the local postmaster immediately and I did, I went to the post office and asked, the manager said that there is no mail or package for me, he told me to simply just wait for a few more days. I want to know if you know where the package is right now, I can pick it up at local post office...I just want to know whether the package is alright... tracking# 70150640000022703172 case# CA12691966 email:(Case ID 126276166) (KMM33475439V67888L0KM) Thank you!

    Dec 24, 2015
  • anon

    On 12/11/15, I mailed a package for priority mail to be delivered by 12/14/15. Today is 12/23 and it doesn't show that it went any further than the Chicago Hub on 12/12. The tracking# is 9505 5103 5128 5345 1976 31 I appreciate your help. Tabitha Henry

    Dec 23, 2015
  • anon

    I'm waiting for a very important mail, which is coming via certified mail. Expected delivery date was on 12/18/2015. On that day around 11 pm I received a message that'No authorized recipient available, attempted delivery time 8:45pm ' where as the whole day I was at home and no one came to deliver the mail at my apartment .. On the next day 12/19/2015 I went to Cary post office for pick up the mail, and I came to know, it is not in post office and may be with the delivery man.. Still I have not received the letter and totally confused how to get it.. Tracking no:70060810000579346204

    Dec 20, 2015
  • anon

    I sent a package to my daughter in Anchorage. Her mail was being held at the post office as per her request while she was out of town for a few days. They held 2 packages and envelopes but delivered my package and supposedly left it at the door. She never got it. It should have never been delivered. It was to be held with the rest of the mail. Now I'm out $50 plus cost of shipping. I am unable to file a claim anywhere. Not online because it was supposedly delivered, not by phone at USPS, not in my local PO, and not by mail. So now my daughter did not get her Christmas present, nor did I get reimbursed with the insurance. What does a person have to do to file a claim with the post office. Oh and when I call the PO in Anchorage they let it ring forever and then disconnect you. THIS IS POOR CUSTOMER SERVICE! In addition, I am told by USPS that the package was intercepted with a credit card. Who the heck intercepted it? Not me, not my daughter! Somebody needs to contact me regarding this.

    Dec 17, 2015
  • anon

    USPS has an international service. But it's impossible to contact them when you're outside the US to report they've lost your package. Unbelievable. Basic advice then: never order anything from the US just in case the seller uses USPS.

    Dec 15, 2015
  • anon

    I received a call and a voicemail from someone regarding my issue. They left a message but no area code for the return call. I spent 20 min working through your stupid ivr to get no where. I just need to get the address adjust on a delivery that is off by one number before it gets returned to sender.

    Dec 08, 2015
  • anon

    The USPS contact form doesn't work. I get to part of the form and hit continue and it doesn't go any further.

    Dec 04, 2015
  • anon

    Where do I go with this case number? Have not been contacted and from the looks of it ecustomercare National is a joke. Thanks for your email. A US Postal Services® representative will contact you within one (1) business day to acknowledge receipt of your email. Resolution may take up to three (3) business days. The case number for request is: HQ125232773 (KMM31923438V72777LOKM) ecustomercare National

    Nov 29, 2015
  • anon

    Where can I start with the absolute inept service offered by the US postal service. I had an online order from an American store and was told international delivery was between 1-2 weeks, now I know that it can often be longer so I waited a month, nothing arrives. I ring the postal service in my country with the tracking number and they tell me it hasn't even entered customs. USPS tracking shows that my package is "in transit" and has been showing that for TWO AND A HALF MONTHS. I want to contact a customer service centre but for reasons that defy logic, a company that offers international services makes no allowances for having international customers! I talk to a machine long enough to find out that i didn't call during opening hours, so I wait on the time zone to find a match between myself and their opening hours and call again, but im put on hold and being an international call eventually my phone credit runs out (thanks for that waste). So I prowl the website for an email contact, because surely if you have customers in different time zones you would allow an email contact atleast. But no. Email is only available to customers with a US postal address! Next option, leave some fields blank and try to get an email through anyway. But what happens, email service is temporarily down at the moment! But of course they wont provide you with an email address you can send something from your own email in the case that your website system is failing. Last chance, provide your phone number to the call centre and they will call back when available. But in what I think is the absolute epitome of failure here, the international call centre DOES NOT ACCEPT INTERNATIONAL NUMBERS! Are you kidding me?! So since in another 2 weeks I will no longer be in this country, if I ever get a hold of someone in this company, it will be to inform them of a new address that they can ship to at their frickin cost! Since reading up on other customer experiences I see this is not a problem just I face. So if I get the chance next time to select who to post with, it will NOT be the US postal service.

    Nov 13, 2015
  • anon

    I honestly don't know what else to do. I've made several attempts to call Fremont to make yet another complaint about mail delivery error. WHO or WHAT must I do to get their attn? I've received an apology email, obviously no resolution. I HAVE MY NEIGHBOR'S MAIL. I'm curious to ask who has my mail? As addressed prior, and I made myself clear, PLEASE do your job and just give me MY mail ONLY. What should I do? Please!!! I beg you! I just want my mail, no one else's and no one else should have my mail except me. PLEASE PLEASE PLEASE. My next step is to go to 7 on your side. I don't know how else to resolve this.

    Nov 09, 2015
  • anon

    As I was tracking my order it says on my address is bacon it was delivered undeliverable now it's somewhere stuck in Capitol Heights I called customer service they told me to talk to consumers affair I've called him twice I still haven't received my package . my tracking #9400110898914004981161

    Nov 05, 2015
  • anon

    Address Change NOT happening with USPS last 2 months. The only special case is its a new construction house, but at the same time its a community with many houses and all other addresses are easily accessible.

    Nov 04, 2015
  • anon

    Hello, I'm still waiting for my parcel which was sent from WEST CHESTER, PA to LONDON, UNITED KINGDOM. (tracking: LZ955826957US). The parcel was sent on 10/19/2015, it then got stuck in the looping system for many days, and now it is stuck in MALAYSIA for days (29/10/2015)! The sender contacted USPS, but didn't get anywhere. We both tried emailing ECCADUSER@usps.gov, but it bounces back. Because I'm from outside the US, I can't use the contact form on the USPS website, it states that I'm using the wrong ZIP CODE and calling USPS is near impossible. Why is my package in MALAYSIA? Why is it so hard to contact USPS? Can someone please help me? Thank you, Gonny G.

    Nov 03, 2015
  • anon

    Hey, dude, USPS is not going to track anything once it leaves the country...especially in Malaysia.

    Sep 18, 2016
  • anon

    Since I live overseas I am unable to use the USPS contact form. It is unbelievable, that a world wide organization like yours is only able to provide service to customers within the U.S. Please fix it so customers from other countries can track their mail and packages. Why is the USPS in such poor shape and provides such incompetent service? According to all the complaints I have read, it seems like your outfit needs a big shake up.

    Jan 09, 2016
  • anon

    I didn't get my package. And I wrote an email online to the USPS. I was replied two days later from ECCADUSER@usps.gov, however when I tried to reply this email, I was told by the eamil system:"Delivery has failed to these recipients or groups: eCustomerCare National (ECCADUSER@usps.gov)"

    Oct 22, 2015
  • anon

    i got the same problem!! they requested additional info but how can i give it to them when i can even reply to the email!!

    Oct 31, 2015
  • anon

    I am having issues with my package.It was sent since on the 15th of October and it hasn't arrived.It was sent through Express Mail International.The last time i tracked it,it says Package Departed New York since on the 18th and since then no more update...Has my package been delivered in the air or the plane is still in air for 72 hours and hasn't landed??? Here is my tracking number EZ076671584US I NEED AN UPDATE ASAP.

    Oct 21, 2015
  • anon

    After 2 calls and 40 minutes I completed the prompt down to the last question And was told 40 to 59 minute wait so ask for the call back it did not come. So this morning I tried again but none of the prompt questions were bout my problem so when I was 10 minutes into it and put on hold for 16 to 24 minutes I called the local post office and with a cheerie voice they said "I will help" Worst service or no service , try it yourself, your system needs work. Sue Meixelsperger

    Oct 16, 2015
  • anon

    Hi, I am facing a lot of problems tracking a missing parcel that I sent from USA to Singapore. My case ID is DE3345793. It was a parcel with a guaranteed shipping date of 29 September 2015. The item's status was that it arrived in Singapore airport, in transit to destination. The first two calls I made, customer service representatives have told me that the items was stuck in customs and it should be delivered soon, and asked me to be patient. I asked them if they could contact the Singapore postal agents. They said only electronically. So I waited. After two days, I decided to call the Singapore customs and immigration myself. They said they did not receive it. So I called USPS again. The third customer service guy told me its in Singapore customs. After mentioning that I called Singapore customs and they mentioned they didn't receive it, the customer service guy said oh, yeah I think it didn't get to customs. (Seriously, shouldn't they be telling me whats going on, instead of the other way round), and he said he will ELECTRONICALLY remind the postal agent in singapore to reply to their inquiry. I asked if they could call them instead of emailing, because emailing obviously is not working, and they said no contact number, only electronically. "Everything is done electronically. No contact number." Which really makes me wonder really? No phone number at all? Cos even I being based in the United States could speak to Customs in Singapore, you dont have a contact number of your fellow colleagues working in Singapore? All USPS customer service officers can do are just typing emails (after emails, after emails) , and sending them. They do not even bother helping to even attempt to try to get a contact number and get it for me. They mentioned they have a research team that will investigate further, it either never happened or no one bothers updating me at all. I have to call them everyday for the past one week. I just feel that many of these postal services these days do not even attempt to track a lost parcel, cos they feel that everything can be resolved by insurance and by paying the customers back the money, but sometimes its not about the money. Its about the trust the sendee has that the sender has sent out the parcel. I feel that many of these customer officers are just rattling off from a script, and hopefully you will just forget about the issue.. What hope should we have in postal service again? Really sad.

    Oct 07, 2015
  • anon

    Hallo michelle, may i know which number u of usps or some post office in singapore u used to call? Because i've order kylie lipstick from us and at the website status it's delivered but i haven't received yet.. So i should check and i call usps number in the website is not working.. Thankyou

    Jun 30, 2016
  • anon

    Hi Michelle. Your time line to Singapore is almost identical to mine. Sent 9/23, now tracking still says left Miami, in transit still !! I sent 3 postcards as well. Same day. 1 managed to get through. Hope it gets there for Cristmas. Happy holidays. Don

    Nov 26, 2015
  • anon

    I have been unable to contact any one at the post office in several days regarding a package with tracking that has not been delivered to my apartment in the state of Georgia and is now being returned to its sender in Greece. My Case ID is 124681223. I made a complaint about this order once before. The issue previously was that I had submitted a change of address form (I was moving within the same zip code) to have my mail forwarded beginning on 09/22/2015. This package was mailed from Greece on 09/01/2015 and arrived in my zip code on 09/10/2015. According to tracking information, the package was forwarded rather than delivered to my pre-09/22/2015 address. I contacted the USPS and Monica Ortiz responded to say that the package had been forwarded early in error and that it would be delivered to my pre-09/22/2015 address once it was returned to the regional office. According to tracking information, delivery was attempted again on 09/22/2015 but was not successful due to "Insufficient Address." The tracking information now states that the package is being returned to the sender in Greece. Is there any way that the package can be held at a USPS distribution center so that I can just pick it up? I have attempted to contact the USPS several times since 09/22/2015 but I have been unable to reach anyone. The phone number of my regional carrier annex rang for 2 minutes straight with no answer. Calling the phone number 1-800-222-1811 for Domestic&International Tracking, I was not able to reach a representative through the voice-recognition menu and once I hung up and called again, I was unable to reach the menu or anyone again. The web form on the USPS website experienced Error 500 every time I tried to submit an email. I think this is because I had already submitted a complaint for that tracking number, but I have no idea what to do with my Case ID or how to contact Monica again given that the phone number she gave me did not get picked up. I tried to reply to her email but my email bounced back to my inbox because that email address could not be found.

    Sep 25, 2015
  • anon

    no comment just two questions. I need to know the rules of home delivery. If you have a package delivered, are they supposed to put it on your porch if it doesn't fit in the mail box? OR do they leave it on the ground next to the mail box? If you have mail to be picked up and your flag is up, are they supposed to stop and get it or do they only stop to get the mail if they have mail to deliver?

    Jun 06, 2015
  • anon

    If you have mail to be picked up and your flag is up the postal carrier is required to stop and get it if it is a curbside box. If it is a house box then only if they have mail to deliver are they required to pick up the mail. If a package does not fit in the mailbox, then the mail carrier is required to attempt delivery to the door and leave the package if no response in 30 seconds.

    Jun 15, 2015
  • anon

    I dont understand , i mail an overnight express,i track it in the middle of the night., it shows when i left at my post office,then it shows acceptance at sorting facility then less than an hour later it shows back at my local p.o. these are different zip codes and the label is a newer one , easy to tell ,to and from, this is not the first time that these same offices did the same thing causing it to not show up for days like 4 days. I overnight because i need it overnight. Why do they make such a unconcerned mistake. And the woman in chrge at my local office is just absolutely mean and says shy don't care and go ahead and report her. She told me off. Told me nothing will happen to her and she hung up on me. I wonder if i will have to deal with her again if this fails. Again. Uuggg!!!

    Jun 05, 2015
  • anon

    Hi Dear Why my package is still in Hollywood ???? Same day I receive package I refuse and Return to Sender, may 23 and today Day is june 2 is 10 days all ready and nothing new , please if you guys no sender they no give me my money back ok PLEASE RETURN TO SENDER OK

    Jun 02, 2015
  • anon

    Dear Sir(s), I had placed an order with a supplier located in Argentina for a parcel that would have probably been a simple padded envelope. I reside in Andover Kansas, 67002. The order was placed on 18-DEC-2014 and I never have received it. The Package was sent by Registered Mail (RR652462680AR). According to the Tracking information from the USPS website – this item has been sitting stagnant at the Jamaica, New York 11430 since 28-DEC-2014. Today at this writing it is Sunday, 18-JAN-2015 and the parcel is still indicated to be at this location. Please assist in getting it moving again? USPS International customer service had asked me to notify the sender of the issue as the inquiry needed to be instigated by the sender. I asked the sender to initiate a claim on his end, however, the sender is finding it quicker and easier to send out a new delivery of goods purchased. That is a sad way to resolve an issue. If the item has made it to a US facility, then why can’t I instigate the claim? I have provided the Tracking info, and the USPS has a known location as to the whereabouts. Regards, Scott Leggat

    Jan 18, 2015
  • anon

    Hello Scott, We apologize for this inconvenience. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS). However, we have forwarded your claim to USPS Office of Customer Service so they can begin to look into this matter for you. Thank you.

    Jan 21, 2015
  • anon

    Dear Sirs, I sent a big flat box priority mail from the post office located in Newport, Oregon to sent sent to Olathe, Kansas, Tuesday, 1/6/15: Tracking NO.: 9114901159815605223729. I was told that expected delivery to Olathe, KS would be Thursday, 1/8/15. and imagine my surprise when I receive USPS tracking e-mail notice that my "priority mail" flatbox was mailed to my home address in Toledo, OR. Although It was addressed properly in the TO and FROM areas on the box and even though the correctly addressed bar code was placed on the "priority mail" flat box by the USPS clerk, whoever handled my package -- once the package arrived in Portland Oregon USPS mail warehouse, it was then sent to my home address in Toledo, Oregon. When I called Customer Service about it, I was told I could pick up the package and put on another mailing label & pay for the shipping AGAIN. I contacted the Toledo, OR post office, and was told the bar code was correctly addressed to the recipient business in Kansas. Really disappointed at this kind of service; both the USPS in not being able to read their own bar code & misdirect my package -- and again by Customer Service which told me they can only direct me to resend my package at my expense. Proper business procedure would be for USPS to send my "priority box" express mail - at your expense - so it would be delivered in the quickest time to my original destination. I am Very disappointed with the USPS handling of this matter. and I will start taking my packages to Fed Ex or UPS for delivering my packages.

    Jan 08, 2015
  • anon

    Hello Sharon, Thank you for taking the time to notify our offices of this issue and we apologize for the inconvenience. Since you have already spoken to customer service, we suggest filing a complaint online at https://www.uspsoig.gov/form/new-complaint-form. By completing this form it will provide our offices with the critical information needed to look into this matter further. Thank you. U.S. Postal Service Office of Inspector General

    Jan 08, 2015
  • anon

    Dear Sirs, I urgently need your help before my parcel is lost due to the wrong handling. There is something not working because the tracking tool from USA post service says: ADDRESSEE NOT AVAILABLE - SCHEDULED FOR ANOTHER DELIVERY ATTEMPT TODAY But, that is just not possible the local Post in Switzerland confirms they dont have it yet. And that is the central office to deliver in all these campus. However I can not call your International Inquiry Center (IIC) at (800) 222-1811 because I am now in Mexico. PLEASE HELP. Thank you!!! Kindest regards, Ms. Hechem (All details bellow for your kind review). ----- Mail transféré ----- De : Hechem À : eCustomerCare National <ECCADUSER@usps.gov> Envoyé le : Mercredi 7 janvier 2015 13h55 Objet : Re: Response to your recent inquiry (Case ID 121117967) (KMM26360456V55892L0KM) Dear Mr. Mingo, Thank you for your fast response. I am trying to call from Mexico but the number you kindly provided to me is not accessible. Would you mind to give me the number with a code I can call from abroad to the International Exchange Office? It would be very kind since the web of the USA post office says status is: ADDRESSEE NOT AVAILABLE - SCHEDULED FOR ANOTHER DELIVERY ATTEMPT TODAY https://www.packagetrackr.com/track/usps/RE102912351US but the central post office confirmed to us that they didn't receive it yet. I highly appreciate your help as it is very frustrating to think the parcel is not being handled in the right channel. So your support is really of HUGE help to us. Thank you and all the best, Hechem De : "Sifferlen, Michael" <Michael.Sifferlen@iss.ch> À : Hechem Envoyé le : Mercredi 7 janvier 2015 9h40 Objet : RE: PLEASE - Dear , First I wish you all the best for this new year J and would like to thank you for your wishes. For the moment we didn’t receive anything , I think that the package is in transit but be sure that I will check tomorrow if we receive something . Kind regards Michaël Sifferlen Michaël Sifferlen - Callcenter Logistikzentrale ISS Schweiz AG-WSJ-103.P.29 4002 Basel Schweiz Tel: + 41 (0)58 787 91 20 www.iss.ch De : eCustomerCare National <ECCADUSER@usps.gov> À : Hechem Envoyé le : Mercredi 7 janvier 2015 12h38 Objet : Response to your recent inquiry (Case ID 121117967) (KMM26360456V55892L0KM) Dear Mr. Hechem: This is in response to your inquiry regarding international mail item RE102912351US. We are disappointed to learn that this item has not yet been delivered. However, it is suggested than an inquiry be initiated by calling the International Inquiry Center (IIC) at (800) 222-1811. The information you provide will be directed to the appropriate U.S. International Exchange Office for processing. Thank you for contacting the United States Postal Service. We appreciate this opportunity to respond to your concerns. Sincerely, L. Mingo Consumer Affairs Analyst As our customer, your privacy is important to us. Please see our privacy policy at www.usps.com

    Jan 07, 2015
  • anon

    Hello Ms. Hechem, Thank you for taking the time to notify our offices of this issue and we apologize for the inconvenience. Please file a complaint online at https://www.uspsoig.gov/form/new-complaint-form. By completing this form it will provide our offices with the critical information needed to look further into this matter. Thank you. U.S. Postal Service Office of Inspector General

    Jan 08, 2015
  • anon

    I'm looking for a package that tracking indicates it left Warren Pa. on Nov. 22. Any idea how I can find this Package? thanks, John

    Dec 08, 2014
  • anon

    Hello John, Please contact your local USPS Office of Consumer Affairs by phone at (412) 359-7845. They will be able to help you track down your package. Thank you.

    Dec 09, 2014
  • anon

    Thanks for updating about postal services.

    Dec 28, 2011
  • anon

    two stray dogs were in my yard during delivery hours so the usps held my mail HOSTAGE for THREE DAYS until I registered my dog who WAS NOT OUT SIDE AND SIGN A PAPER THAT PUT ME ON NOTICE THAT IF ANY DOG IS IN MY YARD (whether it is my dog or not)THEY WILL DISCONTINUE DELIVERY TO MY HOME PERMENTLY in other words I am being held responsible for every dog in town and they wonder why they have such a bad reputation when 9ic comes to service at the age of 70 I have been a "customer" for half a century and there is little good I can say about mail in all of 50 years

    Sep 08, 2011
  • anon

    On April 29, a retailer shipped a music CD I had purchased using First Class mail with Delivery Confirmation. It is now May 25. I'm in north Texas; the retailer shipped from either California or New York. In either case, it historically does not take almost an entire month to ship something First Class. Typically even a mere week is sufficient. I used to order tobacco from Sweden awhile back, and almost every single time using the Swedish Post and the USPS, it still took exactly seven days to arrive. The retailer has been kind enough to ship out a second copy, and I offered to ship one back if I ever receive both of them. USPS.com has been essentially useless other than telling me that they've received electronic notification of shipment, and providing me with the 1-800-ask-usps number. Calling in was a nightmare trying to weed through a useless automated system that could not tell me anything with the "tracking" number I have, since it's really just a delivery confirmation number. After getting back to the main menu and repeatedly pressing 0, the system finally connected me to a real person who repeatedly apologized, put in a case and gave me a confirmation number, telling me to expect a call back on Friday. We'll see, but I have a feeling that nothing's going to happen.

    May 25, 2011
  • anon

    I think you could pretty much say the same thing about any postal service anywhere in the world. they all have their issues and if you think about the sheer volume of mail they have to sort and deliver each day, there's little wonder why there are so many issues with them.

    May 13, 2011
  • anon

    I think the Postal Service has no choice but to increase the self-service options. However, there is a huge disconnect with the number and placement of Automated Postal Centers (APC's). The county I live in has five Post Offices. In the past year or so the hours have been reduced to the point that can only be described as customer unfriendly. The main Post Office even closes for an hour and a half for lunch. This is the busiest time of day and makes customers especially angry when they can see Postal employees working, even though the doors are locked. For reasons unknown to me, there are no other options other than to go to Mail Boxes ect. There are no APC's at any of the Post Offices in the county and all the stamp machines have been taken away. This makes it way to difficult for customers to bring us revenue. So before we spend even more money on marketing, I think we would be well served to deploy more APC's nationwide. As we cut back hours, we need to give customers more options. Relying entirely on USPS.com is just too risky. Customers want and need more options.

    Apr 12, 2011
  • anon

    Excellent blog post , Very good content many thanks for sharing.

    Apr 03, 2011
  • anon

    I have used USPS.com, and found that it worked well.

    Dec 13, 2010
  • anon

    The Customer Service page on USPS.com includes a link "Send us an email". However that email form has a bug that makes it not possible to submit the form, when using browsers other than Internet Explorer. That means at least 1/3rd of the public cannot use that feedback form. I got the error with both Firefox 3.6 and also with Chrome 7. I had to find a Windows machine be able to submit the "contact" form. Incidentally, even in IE (IE8) I got a variety of errors as well, though at least I was able to submit and got the service ticket number.

    Nov 30, 2010
  • anon

    NO "attempted delivery" AT ALL NO USPS CUSTOMER SERVICE AT ALL Where to find a solution? (Not to use USPS is a good idea but too late..) I don't see my long previous comment here even after if I took off personnal data. I had a parcel posted in USA the 29th of October 2010 arrived in China the 4th of November expected to go to Kaili, Guizhou. The 15th of october I saw on the website http://www.usps.com/shipping/trackandconfirm.htm "Attempted Delivery Abroad, November 15, 2010, 9:54 am, CHINA PEOPLES REP" The email I received because I applied to "Get current event information or updates for your item" arrived only a few hours later!!! Which "Attempted Delivery"? NOBODY came to the address to try to deliver!!! It seems in China the Post phone first, and only then will come to deliver if someone answered to the phone call. The phone number I provided has been truncated by a software so the sender provided a phone number that is missing the last digit. It's obvious the number he provided to USPS can't exist in China but it was accepted by USPS (Don't they use computers that would verify if the number formatting can exist). Since the 15th of november (I hear here, after 15 days, maybe less, it goes back to sender) I have been trying to join someone either in China Post either in USPS to tell them the last digit missing to the phone number. The sender (Now absent for two weeks) phoned to (800) ASK-USPS more than once but couldn t get any answer. My chinese friend phoned to Beijing International Airport, Guiyang Post, Kaili post (Because of different tracking information... not the USPS that say nothing except China) even more than once but couldn t get answer as the place he phoned didn't know about USPS format reference (They were having other companies) My main concern is not to ASK it is to get a real ANSWER and get a solution. I was given a email address by general inspector CA Response Team@usps.gov. I wrote there saying not to provide me phone number as (800) ASK-USPS because I am in China and its not easy to phone from China and moreover I write english a lot better than i speak it with perfect french pronunciation (Few people understand), saying I couldn 't find anyone here in China for delivery and the sender is not accessible. Here is USPS answer (How could I imagine it?) "Should further assistance be needed, you may advise the sender located in the United States to initiate an inquiry by calling the International Inquiry Center (IIC) at 1-800-222-1811. The information they provide will be directed to the appropriate U.S. International Exchange Office for processing with the destination Postal Administration. The International Inquiry Center will share the inquiry results with the sender via telephone or letter. " AND !!! (After the previous I am certainly supposed to ear anything) "Your case has been investigated and a solution has been provided to you" (At least USPS seems satisfied to call this no answer a solution) I read on this blog a doubt about USPS competence... My doubt: "Is there a human being on the other end of the line?"

    Nov 23, 2010
  • anon

    I have nothing good to say about the USPS. I have used USPS online, I have been to many post offices and have had reason to talk directly with my postmaster. All of my interactions with USPS equate incompetence. For instance, my mail carrier is afraid of my dog. She is actually afraid of dogs, cats and birds--which begs the question, "How did you get a job as a mail carrier?" I have taken numerous measures to resolve this issue with my mail carrier and postmaster. The USPS has taken no measures to resolve this issue, such as a complete unwillingness to designate a time for my mail delivery. At one point they halted all mail delivery to my block without notifying anyone. Concerned that my mail carrier was looking for a lawsuit (she claimed the dog bit her, but was unable to produce any evidence to support her claim) I had decided to no longer have my mail delivered to my home. Instead I rented a PO Box from my local UPS store (I also do not use the USPS to ship any packages). I used USPS online to have my mail forwarded. After repeated attempts to get/find my mail over the course of 5 weeks, I was told by my postmaster that the mail forwarding systems "sucks". They eventually found all 137 pieces of my unforwarded mail at my local post office. I have made numerous attempts to escalate this and have even attempted to file a mail tampering case with my local police. I have contacted every hotline and OIG number I can find for help to resolve my issue and nothing ever happens. I am a life-long Democrat who voted for many Republicans in the last election because of my experience with the USPS. The USPS is a poster child for why big government and unions are not good for America. Even though my mail carrier was unable to offer any evidence that my dog bit her, she was able to take THREE days off of work to have her foot looked at by a doctor! People wonder why the USPS is failing...

    Nov 17, 2010
  • anon

    Thank you to each of the commenters for taking the time to post to this site. Many of your thoughts and suggestions directly affect the work that we do, thank you.

    Nov 15, 2010
  • anon
    Chicago SEO Spe...

    I know USPS is trying to update their system and services, and there is definitely signs of improvement. However, I still feel that other private delivery service providers are doing much better in customer services and being on time. Keep improving and hope to see better results!

    Nov 12, 2010
  • anon

    The general attitude that I have face on a consistent basis with USPS customer service is one where they express apologies quite fluently and claim to be understanding of one's frustration, but never solve anything. All fingers consisting point to the customer, and if you dare show what steps you've taken and show logically why you feel the problem is at their end, they do absolutely nothing. Even when I have been promised they would research the matter further, it either never happened, or no one got back to me. This sort of reaction was at all levels: phone, online chat, supervisors of both, and the DC offices. It is a study in ineffectiveness and inefficiency and downright cynicism (no other way I can explain it). And I find it both sad, and scary.

    Nov 10, 2010

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