• Project Title:
  • Operational Window Change Savings
  • Start Date:
  • Tuesday, February 20, 2018
  • Estimated Report Release Date:
  • June 2018

On January 5, 2015, the Postal Service revised its First-Class Mail (FCM) service standards, eliminating single-piece overnight FCM service and shifting some mail from a 2-day to a 3-day service standard. This allowed the Postal Service to expand its mail processing operational window, process mail on fewer machines, and reduce facility space. These changes are known as the operational window change (OWC). 

The Postal Service estimated the OWC would save over $805 million annually, in part by increasing productivity, moving more mail to automation, and reducing manual mail sorting. However, in a prior audit, we found the Postal Service could only support about 10 percent of the projected annual OWC savings. Also, the Postal Service did not have a plan that documented the specific savings and the achievement of savings.

Our objective is to determine if the Postal Service achieved its projected savings for the Operational Window Change.

  • What Postal Service actions have been taken to achieve the projected OWC savings?
  • How has the OWC impacted Postal Service productivity?

Comments (5)

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  • anon

    NPA targets are affecting OWC results. For example, FCM is 5% and trips on time is 10% for Plant Management. Therefore plant management at many locations will decide to send out trips and delay their originating letters and flats. Trips on time needs to be removed from NPA calculations to improve FCM service.

    Mar 05, 2018
  • anon

    Listening to a broken record again...You slowed down standards so plants could actually get their work done and save money....Yet you doubt them on saving money.....So read Harry's comment.....Not only are they not saving money, they can't get their act together and get product to post offices in a timely and proper manner.....Oh shock me to the core.....You guys in OIG know how messed up the plants are. You ALWAYS cite them for screwing up on Integrated Operating Plans, yet you do nothing about it. You say you welcome comments but it sure looks like you do nothing positive about the comments....Never see a factual response from you....I guess OIG is just another black hole in the world of USPS. I thought you were better.

    Mar 02, 2018
  • anon

    In the big picture (plant prospective) I cannot comment. However, once the mail leaves the plant and gets to the various offices . . . that's a different story. Mail from the plant has been consistently been delayed coming from the plant. Trucks arrive at our office basically three days out of six later then they are supposed to. I can only assume the contract drivers are making a killing on the extra runs, since delivery of mail has slowed. And the domino effect of receiving mail later, has not allowed offices to box up mail on time. Carriers are delayed. Clerk staffing already short requires clerks to work window and sort and box mail. And in level 18 offices the postmasters are working over their 1260 limits. I will add, it doesn't help that the plant we have does not advise the offices of late deliveries. A simple email communicating the info would be nice when a truck is expected anywhere from 1/2 - 1 1 /2 late.

    Feb 27, 2018
  • anon

    Thank you for your comment.

    Mar 06, 2018
  • anon

    Yes. OWC

    Feb 27, 2018

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