We didn’t create our blog just to use the catchy name, Pushing the Envelope. We did it to inform and engage stakeholders about our work, particularly our audits and white papers, and the occasional topical issue. 

That work, by the way, is rooted in our mission of ensuring efficiency, accountability and integrity in the U.S. Postal Service, its revenue and assets, and its employees. As an independent agency with oversight responsibility of USPS, the OIG also helps to maintain confidence in the postal system and to improve the Postal Service’s bottom line through independent audits and investigations. 

We aren’t the Postal Service – so we can’t locate a missing package or redirect your mail – but we do work with USPS to root out fraud, waste, and abuse. 

Over the years, we’ve added GovDelivery and the Audit Asks forum for future audits, as well as social media platforms like Facebook and Twitter to stay connected with our stakeholders. We also invite you to comment on recently posted audit reports and white papers. There is no shortage of ways you can comment on our work. 

We do read your comments. These comments, and the instant communication via social media, truly inform our work. In some instances, they have prompted audit reports or investigations:

  • A commercial customer’s comments raises concerns about delayed First-Class Mail Flats, which led to audit work to determine where in mail processing the delays were occurring. 
  • In another case, customer complaints to our Office of Investigations, as well as social media posts, alerted us that some package delivery scans in certain cities might be false. Scans indicated that packages were delivered when they really hadn’t been. Our audit confirmed suspicions, and we recommended USPS to make necessary improvements.

However, as our online presence grows and social media engagement continually changes, we realize the need to update our comment policy. To that end, we’ve recently tweaked our policy, which you can find here. We encourage comments related to the content of the blog, report, or white paper, and we ask that you visit the Contact Us page on this site for information on where to file complaints. 

So yes, we read your comments and take them into consideration for future work. However, as we are not the Postal Service, we can’t make any operational changes, fix a leaky roof at a post office, or find a lost package. We ask you to contact your local post office or USPS Customer Service, (800) 275-8777. Or, go to USPS.com and enter "Customer Service Help" in the search function. 

Comments (203)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    ​Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. You can file a complaint with the Postal Service. Just choose the tab marked "Personnel".

    Mar 14, 2018
  • anon

    I have reviewed the USPS ASM Chapter 25 on Tort Claims and 39 CFR Part 912, and I’m still unable to find where to file a property damage claim since my local post office is now choosing to ignore me and not respond. My carrier severely damage my mailbox and post, lied about how it happened, agree to pay for it, and once a paid receipt for the identical replacement of what was just purchased in May 2017 was provided to her supervisor, they both stopped communicating with me. How does this get resolved when the Martinsburg post office either won’t answer the phone, answers and places you on hold for 45 minutes, yep, i just laid down my phone as i did computer work at my job and i disconnected the call after 45 min, the line at the actual post office is never less than 10-20 people with just one person working when there are 3 desks, or the carrier’s supervisor now refuses to answer your emails? This is the same carrier who scribbled on a certified letter slip “24cents postage due”, takes the 24 cents and never delivers the letter until a month later i literally chase her down the street and tell her i have reported her for theft of US mail and 24 cents to the OIG ( the letter, that she claimed was lost, appears in the mailbox THE NEXT DAY!)

    Mar 13, 2018
  • anon

    Thanks for your message. For damage to a vehicle or property by the Postal Service, we recommend filing an online complaint with our Hotline. You can access the online complaint form on our website.

    Mar 14, 2018
  • anon

    Do you think a complain will do any good?

    May 11, 2018
  • anon

    I applied for a passport today at the Lincoln Post Office. I didn't have a Birth Certificate, so I had a long list of documentation. The lady that waited on me and the other gentleman employee were very professional and courteous. The USPS needs more people like them. The Postal Service should instruct their employees how to handle people who don't originally have the required information for a passport and not arbitrarily dismiss them.

    Mar 09, 2018
  • anon

    My sister fraudulently changed my address and is now receiving my personal mail. This is a change of mail fraud.

    Mar 09, 2018
  • anon

    You have the worst phone automatized service, any answer at all. I needed to yelled the answer and the automatized system kreps reapeating the same I don't get it. Revise it because millions of people use your services and you eill get more bad reviews, unfortunately we deoend in your services and perhaps it gives you the comfirt of providing ugly phone customer services. Try yourself a call and you see what customer as us we have to deal with US Post Office. Bad, very bad services.

    Mar 08, 2018
  • anon

    Amen!! You can’t have an issue with your carrier unless you have a tracking number. Press the number for issue with carrier and the first thing you have to enter is a tracking number. When she steals postage due and didn’ tell you what it was to begin with or she rips your mailbox off its post...where the hell do you get a tracking number to get any further on the call....you don’t, it just hangs up on you for not entering a tracking number!! BEYOND HORRIBLE SERVICE!!!

    Mar 13, 2018
  • anon

    No Stars for Click-n-Ship! I've been having this problem with USPS website for over a year. (maybe over 2 or 3, long time, can't remember when began) Tried several cc and paypal, no success. Even bought new computer with windows 10. Tried different browsers, etc. Transaction not able to finalize at this time.... every time! Have had to use Paypal multiple shipping option to print labels at home but that will only work for domestic mail. Need to ship something overseas and makes me livid to have to make special trip, stand in long line, waste my time and postal clerk time to mail a simple small package. Outrageous! FIX THIS PROBLEM! Been broken for beyond too long.

    Mar 07, 2018
  • anon

    If the post office plans on staying in business then i think you might wanna work on your employees that just take advantage of the pay and having to show up for work. Downtown omaha office has people calling in 2-3 times a week because they know with the night differential and the daily overtime they get to work makes sure there paychecks are the same but not working many hours.

    Mar 07, 2018
  • anon

    Who or where can one contact the USPS to get actual information about missing packages? No answers anywhere. There is a pattern of behavior in packages being "lost" and the IG's office just doesn't care,.

    Mar 06, 2018
  • anon

    Your server is not allowing me to access "Hold Mail". I am now on hold with the post office 40-50 minutes. This service is terrible. I will next write to my congressman.

    Mar 02, 2018
  • anon

    Our business ships thousands of (3oz) first class mail bubble envelopes and hundreds of priority mail pkgs annually. I have had very little issues except in two areas. 1. Los Angeles CA Distribution Center. I ship a lot to southern CA and most packages make it to their destination, (6) six instances now where the package had been "delayed" for sometimes 2-3 weeks in tracking once it either hits this distribution center or after it leaves, most specifically to LONG BEACH, CA and never recovered. I understand this is a large facility and your odds go up of having an undelivered package especially the more you send but it's becoming a trend, enough where my business has had to change it's shipping practices to requiring priority mail to socal only if contents are over $50 (never had an issue with priority mail). Six times does not seem like a lot, but it makes my business look bad, it's an overall loss and time waster having to put in lost mail requests. I've even gone so far as to change the name on my "from" label so it does not show a jewelry business. 2. Athens, GA area, they make it to their destination, but are ripped open like they got stuck on machinery and accidentally opened and the contents 'fell out' somewhere, contents removed and retaped, sent empty with an oops sticker. This was more specifically in Aug-Sept of 2016 and have not had a recent issue but am including this if others have also reported it.

    Mar 02, 2018
  • anon

    I don’t know who to contact. I have been with the post office in CA since July 1979. I had been rec’g packages at home until the post office made a contract with fedex for delivering packages. I do not have home delivery that was decided by the post office now I don’t get deliveries from FedEx or post office. Even after I paid the $26 @ the P O.

    Mar 02, 2018
  • anon

    ​Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed or undelivered mail or packages. You can file a complaint with the Postal Service. Choose the tab marked "Where is My Package" or "Where is My Mail."

    Mar 02, 2018
  • anon

    Mailed a priority envelope package from elk grove ca to Los angeles. Ups priority and USPS took it on Feb 19th said it will arrive in 2-3days. $17.23 to mail it. It has been stuck in delay at Los Angeles distribution center since 2/22/18 . Called main number and goes straight to voice mail and hangs up. I need answers. Ive contacted inspector general and also waited on hold with usps for an hour and all i get is sorry its delayed and will be late. No eta when it will arrive. These are time sensitive documents. Seriously.

    Mar 02, 2018
  • anon

    You certainly do NOT put your employees safety first...how dare you post that??? My son in law is at this minute delivering mail during a blizzard on poorly maintained rural roads.The Post Office needs to shut down during bad weather or at least keep the rural carriers off the roads.The excuse I always hear is people get medicine through the mail...plan ahead in the winter.As far as checks by mail,if the roads are bad are people really going to risk going out to cash a check??? You people running the Post Office need to go out and physically deliver the mail during a storm...my bet is you could never do it and would never want a loved one doing it. Start putting people before money....and maybe pay the ones who actually do the work more than the ones who sit at desks giving orders.

    Mar 02, 2018
  • anon

    My package has been returned from China to US. Since the day its returned from China, it travelled around US twice, still did not come back to my mailing address. I called USPS inspector hotline many times, created case and request to return to my mailing address. However, no action has been taken by USPS, now the package is in Jacksonville FL and prepared to send to destination China where it is returned from! Please return my package as request in the shipping receipt.

    Mar 01, 2018
  • anon

    i ordered something on 2/25/18 and it’s still not here and i payed $20 for quick shipping! My tracker just said it’s delayed, what’s the delay ?!?!

    Mar 01, 2018
  • anon

    ​Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service. Choose the tab marked "Where is My Package" or "Where is My Mail."

    Mar 02, 2018
  • anon

    One of my mail carriers (I have multiples) throws my mail on my porch/steps instead of walking up to put it in the mailbox. I've submitted many, many complaints, via USPS contact us, and it is still allowed to go on. I've had 2 supervisors come to my house to assess the situation. First, my flowering clematis vine was encroaching on the porch (it's on my railing) and there was only a 3.5 foot clearance up the steps (enough for UPS to deliver 30lb packages) but, not for my mail carrier. So, I tied the vine back for more access. Then, the bush on the other side was in the way (it stuck out 3 inches past the railing. I trimmed it back. Then it was they couldn't find my mail box, and I was told by the supervisor "if the mail box isn't visible from the street, it's allowable to set the mail on the porch. Now the latest (coming from the mouth of the guilty carrier) "your porch is a hazard". Why? I haven't a clue. I find this unbelievable that bank/financial statements can be left out in the elements, often times blowing off the porch. I've given up on contacting the post office as they seem to ignore the situation. I would like a response as to whether this is acceptable.

    Mar 01, 2018
  • anon

    If u have a question don't ask these guys bc they have absolutely no reason for even having this blog. I guess it's just to vent. It's cool tho we will tell our stories.

    Mar 01, 2018
  • anon

    I'm concerned about the priority that Amazon packages receive over priority and first class. Amazon packages ALWAYS get to me in 2 days, but if my brother sends me a gift from CA, it NEVER makes it by the time frame, usually shows up weeks later. This don't fair and we see who comes first in the USPS world.... MONEY!

    Mar 01, 2018
  • anon

    You wonder why the USPS is going broke. Let me tell you why; We have a business that get packages delivered to our place by the USPS & we were not getting them. I complained to our local office & was told the reason we did not receive anything was because we no longer had a box. WHAT'S UP WITH THAT? I have a 911 address & that's all that should matter. All the carrier would need to do is drive up the paved drive & put on porch. But NO can't do that as there is no box out front. This is part of our regulations if there is not a box there is to be no packages left. They would have not fit in the box but we don't have a box so I can't deliver. That's fine I will get UPS or FEDEX to do it & you guy will loose more money. I don't know who makes your policy but whoever it is should be ashamed! If your carrier can't find an address with out a box in front then they should not be delivering mail out in the country. Shame on you guys. If you would work with the people that use you more people would use the USPS. How do you think UPS & FEDEX took all your business? It's called customer service & you DON'T give it!

    Mar 01, 2018
  • anon

    I'm sorry but you make no sense. You have a 911 address? You mean you have an address? USPS isn't going broke because you can't handle receiving your mail. You should put up an approved locking mail box down at the street. If anything they're going broke because a bunch of whiners aren't able to get their mail and just complain all the time that they're not getting white glove service from the people who deliver everything to every home in America. I think USPS looses money by taking your packages actually, not by you not doing business with them. At least for first class mail it costs more than the stamp and is subsidized. So stop complaining that your junk mail isn't delivered on a silver platter and the mail carrier is too lazy after walking up 3 mountains before your house everyday for the last 25 years of their life. No you need your mail in your favorite spot on the porch and hopefully some tea for your reading pleasure. Get real lady.

    Jun 07, 2018
  • anon

    I need to move. I will move and THEN find an address? how can I forward mail to a zip code only? or HOLD it at the new zip code for pickup? What do I do? HELP

    Feb 28, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with the delivery of mail or packages. We recommend to visit your local post office or visit the USPS website.

    Mar 01, 2018
  • anon

    The Cornelius PO is excellent. The staff greet everyone with a smile. They are helpful and quick and more efficient than the Davidson PO. My overseas mail gets there in 5 days whereas at the DavidsonPO it may be 10 days or more. The people in the Davidson office do not like to serve people. One gets the feeling that they are doing you a favor waiting on you-sour faces. I would fire the lot, but that is impossible. They are watching their pensions. I go to Cornelius regularly although I live in Davidson. 5 stars for Cornelius and their excellent work.

    Feb 28, 2018
  • anon

    I love the grand rapids, Muskegon, coppersvile, and nunica facilities but who ever is in charge in Chicago needs to stop getting a paycheck.

    Apr 20, 2018
  • anon

    I am trying to receive a package sent to me from Long Island, NY. I live in Central Georgia. My local post office is Byron with mail coming from the Fort Valley Post Office. After reaching Atlanta, GA this package was sent on to Orlando, FL (no one can explain why, I have asked). After sitting there awhile and after I complained it was moved back to Macon (which is correct) but rather than sent it on to Fort Valley for delivery they sent it out to Jeffersonville, GA. I talked to whoever is in charge of that post office and he checked the bar code (its fine) so he has no idea how he ended up with it today. Now he's sending back to Macon and says if they do everything right I might get it on Saturday. I was originally scheduled for delivery last Monday. This is becoming an unfortunate but routine thing for mail it seems. The last package (both where sent First Class) took 17 days from the date of mailing to reach me as it bounced all over the Southeast from Distribution Center to Distribution Center and an incorrect post office also (a couple of centers saw it more than once and the incorrect post office in that case was Pine Mountain, GA). I wish the people sending me the packages would switch to another carrier. I am tired of the ridiculously long mail times AND I am tired of the dressing down I get whenever I call the 1-800-ask-usps to complain.

    Feb 28, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service under the tab marked "Where is My Package" or "Where is My Mail."

    Mar 01, 2018
  • anon

    The standard Third Party response is useless. There needs to be someone who can actually ANSWER the people.

    Apr 06, 2018
  • anon

    I paid $40 for priority mail to a residential apartment. They delivered to one of these mail boxes, but did not notify me or the person receiving it, where it is located. We have no Idea where it went and the online tracking is worthless. Also the online or call help are also worthless and will not help or is down most of the time. Use Fed Ex or UPS next time at least they give a crap. Lost the $40 and my stuff! Rate as a big "0"

    Feb 28, 2018
  • anon

    what do you do when your mail carrier hits your stone mail box and destroys it 1200$

    Feb 28, 2018
  • anon

    Missing money orders or stolen by postal men??? 5 months without resolution on my supposedly money order. 2 complaints to usps consumer affairs without resolution, however an e mail was sent to me stating it was resolved? complaints to usps OIG, your guess is as good as mine, did you guess, Nada?

    Feb 28, 2018
  • anon

    USPS is just miserable people..agree on life..careless!

    Apr 20, 2018
  • anon

    I find it incredibly stupid that the USPS can be so irresponsible for property damage. When my carrier hit my car, I thought he was upset about getting into trouble, but now I am certain that he felt bad because he knew that the USPS would not take care of the damage he did to my car. I will continue to leave multiple voice message with the area tort claims person until I get resolution.

    Feb 28, 2018
  • anon

    I am waiting for my EAD card from USCIS. It’s been 7 days and for the last 3 it shown as in transit. It came to Buffalo (my city) and went back to Rochester 4 days ago, no one gives me a clear answer what is going on, and I am getting very concerned that you guys lost my mail. If it does I have to reapply and be unemployed because of you guys for another 3 months. This is ridiculous please have someone contact me I am not going to starve to death because USPS lost my mail. How can a mail cannot arrive From Rochester to Buffalo in 3 days and no one can tell me exactly where it is? This is very urgent you’re ruining my life here!

    Feb 27, 2018
  • anon

    Did they contact you? Unbelievable!

    Mar 01, 2018
  • anon

    I have Informed Delivery but, often I do not receive monthly bills. An example would be, my water bill, which contains the peremeters of my property, which would be a problem if it fell into the wrong hands. I have the date the bills were mailed out and was told to check my post office. I asked my postal carrier if Informed Delivery was disseminated from the post office? She said it comes from the "plant" which for my area of delivery (20017) would be Bladensburg Road. So it seems that someone handling delivery in my area would be responsible for the input into Informed Delivery, is not entering all information. The non delivery of this bill has happened twice in three months and is a problem. Who can fix this.

    Feb 23, 2018
  • anon

    Working for 6 weeks on a highway contract for a private contractor i was working an 11hr route on a good day which was deemed an 8 hr day after casing,pulling down,using the load truck and package recall features on the scanner which my bosses have never used or known about and drove from the middle console of a van to stay on the right side of the road. Including my offer to convert the van to right side driving and removing the driver seat to put mail safely up front they chose to fire me and not pay any overtime and called me an idiot...i have applied for numerous jobs in the post office since and am always passed up.....safety 1st i always say......what if i hit the wrong peddle or am hit by someone.....nope.no position for me i guess.....i will add i am 51 , in great shape and have never been fired from a job....i spent my life crab fishing,directional boring and roofing houses and raising 5 kids.i am an advocate for vulnerable adults and have been active in Special Olympics for 8 yrs. I wanted to get out of the extreme wear and tear on my body and retire within the post office.....seems like their is alot of issues going on

    Feb 23, 2018
  • anon

    What is it that you do exactly? I submitted a request to investigate a "missing" package. The circumstances surrounding its disappearance suggest it was stolen, yet I received only your canned response: Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail." Customer service says my package was undeliverable to an address in Michigan. IT NEVER MADE IT TO DENVER from Colorado Springs. They also said it couldn't be returned to sender, EVEN THOUGH BOTH ADDRESSES WERE CORRECT AND WITH THE TRACKING NUMBER. What is going on here? Why was it sent to the Dead Mail Center if they knew where it was, they knew the tracking number, and the tracking number had the correct addresses on it. And WHY am I being told I can't recover cost of shipping when it wasn't actually shipped anywhere?

    Feb 23, 2018
  • anon

    MAJOR SERVICE IMPROVEMENTS NEEDED! Sent a stamped letter from my primary home in DC to my second home in Fort Lauderdale, and THE LETTER WAS SENT BACK, MARKED 'RETURN TO SENDER -- ATTEMPTED - NOT KNOWN -- UNABLE TO FORWARD." THEN, I tried to send an email to the Postal Service website about this. After keying in the information, the website WOULD NOT TRANSMIT THE MESSAGE. THE POSTAL SERVICE WEBSITE DOESN'T EVEN WORK!! THEN, I tried calling the postal service. A complete waste of time. I HOPE SOMEONE IN THE POSTAL SERVICE READS THESE COMPLAINTS. YOU NEED TO IMPROVE YOUR SERVICE!!

    Feb 23, 2018
  • anon

    Hello. My Priority Mail parcel is stuck in ISC NEW YORK since February 11th. Why my package doesn't moves to destination? I'm sure,there is no problem with forbidden item,because it's just a soft toy as a gift to my friend in Oklahoma. Can you help me,please? Kind regards,Ekaterina.

    Feb 23, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Feb 23, 2018
  • anon

    Lol y'all crazy why do you even exist lol maybe we should all just go bombard the REAL USPS site bc these guys are JOKERS

    Mar 01, 2018
  • anon

    I shipped a golf bag on the 6th of Feb from NC to HI made it all the across the country in 4 days and is now stuck in SF going on 2 weeks! What in the hell is going on - no tracking updates, no information, and no help. I need an ETA of delivery. My customer is furious and wants to refuse acceptance if it every gets to HI. This is completely unacceptable. Please reply with an update or who I should contact to find my package. My email address above.

    Feb 22, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Feb 22, 2018
  • anon

    So my mom has not been receiving any of her mail for maybe more than a year now. We've been following up with the local post office and nothing has been resolved. We moved to San Francisco area maybe a year now and had our mail forwarded from where we used to live in Los Angeles area. This apparently could've been the root of the problem. We were told that someone who used to live at this address in San Francisco had the same last name and similar sounding name. Or something like that. and that could've called the mix up. My mom was suppose to get her new drivers license, but they keep sending it back to the sender (the DMV). Tax season came and she didn't receive any of her W-2's. Her income statement never showed up. The credit card company decided to change her address because USPS send the mail back to them saying that my mom moved to a new city. My mom thought someone stole her identity, and it was a scare. We were all scared. We've sent several emails to USPS about how my mom hasn't recieved any of her mail for nearly a year now and they responded with, "If you continue to receive delayed mail, we ask that you save the envelopes; record the delivery dates and present the envelopes to your local Postal manager. A thorough investigation will then be made." This statement is incorrect, because delayed mail means that my mom would have received her mail. So apologies but we cannot present any envelopes to the local postage manager. How else can my mom get USPS to make a "thorough investigation"?

    Feb 21, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal Service on their website. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Feb 22, 2018

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