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Audit Reports

Dec
17
2012
Report Number:
NO-MA-13-001
Report Type:
Audit Reports
Category: Customer Service

Customer Service Feedback Audit Report

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- Provide Business Service Network representatives training and access to Postal Service data systems such as Intelligent Mail barcode and Web Mail Condition Reporting Systems to enable them to better serve their customers.

Closed $0 Agree
2

R - 2 -- Ensure that all field personnel respond to customer service requests from Business Service Network representatives within 24 hours.

Closed $0 Agree