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Audit Reports

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Feb
26
2019
Report Number:
DR-AR-19-003
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing

Mail Delivery and Customer Service Issues – Bushwick Station, Brooklyn, NY

This report presents the results of our audit to assess mail delivery on selected routes and retail counter services at the Bushwick Station, Brooklyn, NY. The Bushwick Station is in the Triboro District of the Northeast Area. This audit was initiated at the request of Congresswoman Nydia M. Velazquez of the 7th District, NY, based on concerns regarding misdelivered mail, missing packages, and unprofessional treatment.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- instruct the Postmaster, Brooklyn and Bushwick Station management, to ensure and document all employees are provided additional training on mail delivery and scanning policies.

Closed $0 Agree
2

R - 2 -- develop a plan to ensure adequate staffing of city routes at the Bushwick Station.

Closed $0 Disagree
3

R - 3 -- require Bushwick Station management to manage and timely resolve customer complaints.

Closed $0 Disagree
4

R - 4 -- instruct the Postmaster, Brooklyn and Bushwick Station management, follow field accounting procedures for the security of accountable items.

Closed $0 Agree