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Audit Reports

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Mar
06
2019
Report Number:
DR-AR-19-004
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing

Mail Delivery Issues – Barrington Station, Los Angeles, CA

This report presents the results of our audit to assess mail delivery on selected routes at the Barrington Station, Los Angeles, CA. The Barrington Station is in Los Angeles, CA in the Los Angeles District of the Pacific Area. We conducted the audit to provide U.S. Postal Service management with timely information on potential operational risks at the Barrington Station.

The Barrington Station has 87 city routes and 133 carriers. We selected the Barrington Station to review because it had 2,931 customer cases in the Enterprise Customer Care application during fiscal year (FY) 2018. Over 90 percent of the customer complaints related to mail and packages not received and delivered to the wrong address. Additionally, we reviewed other delivery metrics, such as Carriers Returning After 1800, Overtime and Penalty Overtime Performance and staffing when selecting this site. 

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- develop a plan to ensure timely supervisory review and approval of eCC cases and use of the information, as appropriate, to improve unit operations.

Closed $0 Agree
2

R - 2 -- update Mail Arrival Profile and the Integrated Operating Plan for Barrington Station and the Los Angeles Processing and Distribution Center to reflect accurate mail arrival times and mail mix.

Closed $0 Agree